Holiday Cottages With Hot Tubs In Dumfries And Galloway

Reviews

What our customers say about their holidays

• Julie - Verified booking

  Unfortunately we didn't receive a very warm welcome.

  We booked the cottage in Jan and it was listed as dog friendly so we booked and paid for our small dog to come too. When I called to get key info the day before our arrival the owner said it would be ready for 4 and they would be in the door. (listing said ready for 3, but hey ho). She said she was busy and would come to see us on Mon morning. We arrived just after 4 and had just un packed the car when the owner turned up. On seeing our dog who was just sniffing around getting her bearings, the owner proceeded to tell us dogs not allowed in the bedrooms, hadn't we read their policy, had we brought blankets to cover the furniture at which point I said she doesn't go on the furniture. She then proceeded to tell us how much damage people and their dogs had caused and that was why she was no longer a dog friendly accommodation. All this time she stood with the patio door open, I asked twice if she wouldn't mind closing it so that our dog couldn't get out as the large gate onto the road was open. This was ignored and so I had to take my dog into the kitchen. We didn't receive any instructions on how to operate equipment at the property or how to find the badger cam that we'd read about. No friendly recommendations of nice places to go. The only info shared was negativity about our dog and how we must shower before using the hot tub. Just as well it is no longer dog friendly as the fields surrounding the cottage were beautiful and full of animals, but unfortunately no pavements on the road and no paths explained or found where we could walk the dog. On another subject we found it odd that there was a full sized dishwasher but only 4 cups, 4 plates 4 bowls 4 side plates. Very nice that the crockery was Denby, but again a negative note in the cupboard warning that any chips or cracks would be chargeable. Even worse that the kitchen sink was pot. Simple white crockery in abundance would have been preferable and more conducive to a relaxing break. We felt she had her priorities wrong and would have appreciated settees with more comfortable and supportive cushions. One of the seats in the jacuzzi was brown and the plastic coating was peeling off so we couldn't use it. It would have been helpful if there had been a folder with information about how to take the cover off the jacuzzi, how to turn it on and off, information about the area, the WiFi code, how to control the heating, restaurants to go to, the badger cam etc. Instead we were insulted and made to feel uncomfortable, tarred with a brush meant for others who had previously caused damage.

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• Nick - Verified booking

  We had a nice stay here overall but we did leave a day early.

  . The owner left our children Easter eggs and decorated the room with bunting as it was Easter.. Which was really kind. The house is decorated and equipped to a very high standard with everything you need. The area is nice with plenty of pubs but you need to be aware of the opening times for food. Whilst we was there not much was open on the days that we went out. We couldn’t go out much because of the weather being so bad. The Indian takeaway is very very expensive and isn’t nice food, the Chinese takeaway is cheap and isn’t nice food, but that’s our own preference. If you fancy a takeaway make sure you know the opening and closing times as we wanted a pizza around 9pm and the pizza/kebab shop had already closed. The chippy was nice and the pubs also serve nice home cooked meals. The sweet shop is also worth a visit. As someone else stated in their review there is nowhere to sit whilst using a mirror, no plugs near a mirror either. The road outside is very busy which wouldn’t bother some people but this disrupted sleep every night for us. We don’t own a dog and we did see that the holiday home accepted well behaved dogs. Unfortunately we could smell dogs especially in the living area from the cushions and rug. I’m sure this wouldn’t bother everyone but for us as we don’t own a dog the smell just lingered but this will happen when dogs are allowed in the property. Also dog hairs were on the downstairs bed were someone has let their dog sleep in the bed which we personally think shouldn’t be allowed as people who don’t own dogs don’t want to sleep in a bed with dog hairs. The upstairs bathroom was really hot like a sauna and we couldn’t figure out how to turn off the two radiators so we kept the door closed all the time due to the heat being unbearable. The hot tub was lovely, our children enjoyed going in every day and it’s a good size! We did however have maintenance messaging us early morning regarding the hot tub to come and clean it etc… We have stayed at many holiday homes and this work is usually done without disturbing the guests. Then on another occasion they wanted to come round and put up a curtain pole which we think should have been sorted before or after us leaving the property. We decided to pack our things Thursday night and leave a day early as we felt uncomfortable and unsettled.

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• Amber - Verified booking

  Had a lovely week's stay in the cottage.

  The house is decorated to a high standard, it is larger than it appears in the photos and the winding staircase gives it so much character. Thank you for the shortbread on arrival they went down a treat. The sofa in the living room was so comfortable, it was difficult to get up after. The hot tub is very large, and could easily fit up to six people in it. The town of Moffat, while small has lots to do, it has plenty of cafes and pubs. There is an outlet shop 5 minutes away from the cottage with a lovely cafe, but be warned you can buy some stuff cheaper in other shops in the town. The toffee shop is also worth a visit to try some Irn Bru fudge. Some things to note about the cottage, it is located on a main road, so could be quite noisy with HGV's passing in the night. Parking is located on the street, but we never had an issue parking outside the cottage. A dressing table would be useful in the house as there was nowhere to do my hair and makeup and a hairdryer would also be useful. A guest book would be appreciated as I enjoy reading other people's recommendations of places to visit. In the information booklet it says you can connect your phone to the TV speakers in the room, however, when we attempted this the TV froze. When we contacted the owner asking how to resolve this, we were told not to connect our phone to the TV, so this needs amending in the information book as it is misleading. After leaving the property we were contacted by Sykes to say we would need to pay an extra fee for additional cleaning to the hot tub. This was surprising as we were present as the hot tub was refilled, and there didn't seem to be an issue. After 5 days we received another message from Sykes to say the matter had been closed with no information provided. This caused unnecessary stress and put a negative end to an otherwise enjoyable holiday.

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• Nicola - Verified booking

  Just returned from a week at the cottage .

  The cottage is furnished and decorated to a high standard, the owners have certainly gone the extra mile to provide the wow factor. Upon arrival it was spotless clean and very welcoming. The cottage has everything that you could possibly need the owners have listened to the previous guests requests and provided requested items ie mirror and hairdryer. The outside courtyard was great for our 2 dogs fully enclosed so no worries with let them out. Hot tub was great especially after a day of walking. Meg the owner was on hand to answer questions we had on the first day. The cottage is located on a busy road but we had no issues with sleeping during the night. We were able to park right outside the cottage all week except Saturday when we had gone out in the car and returned to find the park spaces full but we found a spot across the road. Location is great Black Bull pub right on the doorstep we had food there a couple of times was really good. Lots of other places for food and drink in the village. Overall a great cottage and would definitely return if we go back to Moffat

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• Brian - Verified booking

  Fabulous. Just a beautiful property.

  Living room wonderful, kitchen wonderful, bathrooms wonderful. It's just all wonderful. Yards from nearest pub and shops, although I believe that pub shuts from 1st December to 1st March. There are other pubs but we did not try them. Road noise can be a bit noisy during the night but a small price force property this good. I'd recommend buying a good supply of logs on the way. The welcome logs only lasted an hour, and the large bag we bought for the remaining 4 days only lasted 2 days. So you don't want to be buying the small bags from the petrol stations. And you don't want to not be using the wonderful burner underneath the massive tv. Hot tub also fantastic. Found some nice dog walks right out of the front door. Moffat is a nice town and the people are nice too. 5☆ recommendation from me !

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