Holiday Cottages With Hot Tubs In The South West

Reviews

What our customers say about their holidays

• Sharon - Verified booking

  The Thatched Cottage near Crediton is a lovely character Cottage with amazing views, but unfortunately there are a few things that let it down during our stay.

  The down stairs bedroom toilet was broken along with the toilet seat , the shower head was full of mould & dirt , the shower need a good deep clean as all the grout & silicone is covered in mould spots . The wardrobe was very damp unable to hang clothes in . I was going to stay in this room as I have a balance issues and was not intending to use the stairs but unfortunately couldn’t stay in the downstairs bedroom with these issues. Luckily we booked for 4 people and not full capacity so we could move to other bedrooms, if not we would have been even more disappointed. We was going to ring and report the problems on the emergence landline which in the information pack at the cottage should be found under the stairs , as there is little or no signal on the mobiles at the cottage, but their was no emergence phone underneath the stairs . Also the password for the internet wrong , it’s a Capital A on the second password, not lowercase. ( I can see now that this was also reported in a previous review) The first hour of our Hoilday was spent cleaning as cups , glasses & grill pans were all sticky . The cutlery draw was disgusting with dirty stains , (we removed the cutlery and left the dirt in this draw for the cleaners to see along with a note highlighting other issues so they will hopefully be addressed before the next booking arrives. ) Also the draining rack needs replacement as rust/dirt in between the draining slots . The Garden furniture all needs maintenance , cleaning or replacement, the stepping stones down to the Jacuzzi are lose and move under foot , causing a trip hazard, the jacuzzi lid needs replacing as falling apart when folded back as the zips are broken, & looks very unsightly while sat in the Jacuzzi and the garden is over grown in parts and needs attention in the ponds and the dead trees need cutting down , we had windy weather on some days and branches were very precarious. On booking the cottage we looked for particular filters / listing requirements , one of which was open fires , but you are not allowed to light the fire , so this needs to be removed from that filter. ( totally understand reasons why with it being thatched but needs addressing on the filters as clearly you cannot have an open fire . ) For the cost of this holiday I would have expected a welcome pack , or at lest some dishwasher tablets , some kind of thoughtfulness, like milk , Devon fudge , dishwasher tablets , or bottle of wine , these do not have to be perishables that are thrown away , they could be for the next occupant if not used , in every cottage over the years we have ever booked at different price levels there has always been a welcome pack , just a kindness that means a lot , this was lacking . On positive notes the views were amazing, the cottage has a charm and coziness , the upstairs bedrooms were lovely and you can enjoy the views from there too . The upstairs bathroom has a lovely shower and all was clean in this bathroom. Very peaceful and relaxing location, even though close to the main road , as the cottage faces the other way overlooking beautiful rolling fields, great sun raises and watching the weather changes as such a vast view . I think for the price of this holiday I was expecting high standards , so was very disappointed that cleanliness & maintenance let down this beautiful cottage, and definitely had an effect on our hoilday enjoyment . I do not expect to go away on holiday to be cleaning , and removing rubbish bins at the end of it , I expect the cleaning to be in the price , first cottage where we had to remove bedding , and make sure dishwasher all done and put away before leaving , maybe relying on the last people to clean things is why the cottage now needs a deep clean . We would always leave things tidy , but this was not clean when we arrived, definitely loads of things need to be addressed , maybe an adjustment in price is needed until these things are addressed .

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• Bethany - Verified booking

  Words cannot express how fantastic this property is!

  Any issues mentioned by previous reviews with regards to the facilities and cleanliness have certainly been fixed - we were really impressed with the presentation and condition of the property especially considering its age. There were 8 of us staying in the property in total, plus one dog, and we all adored the place. It's a true character property - when you first arrive, it's like a maze - full of quirky corners and features. I felt like an excited kid running around looking in every room. With a lot of holiday properties you get minimal decor, but this cottage is packed full of personality. The bedrooms were all lovely, really comfy beds and soft bedding - insane views from the one I stayed in especially (with the blue headboard). The bathroom next to that bedroom was also really modern and clean with a ceiling-mounted shower. Plenty of places to sit and cosy up in the living room as well as a TV with Sky. The heating does a really good job of getting the whole house nice and cosy, a great feat considering it was November! The outside of the property is unbelievable. Full of gorgeous plants and greenery which the dog loved exploring. The hot tub is set back from the property so you get uninterrupted views across the fields. The view was so incredible a bunch of us got up before sunrise on our last day so we could enjoy it in the hot tub! The hot tub was fab quality, really clean and plenty big. To top it all off, the owners are fantastic - it was lovely to arrive to see milk in the fridge along with some cookies and apple juice. The whole place smelled divine with loads of reed diffusers placed throughout. And when I accidentally left behind my parents 30 year old edition (!!!) of Scrabble, they sent it straight back to me no problem and even called Sykes to check I'd received it (which I now have - THANK YOU!) Thank you so much for an incredible stay at the Thatched Cottage - we will be back!!

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• Simon - Verified booking

  On arrival it was a struggle to open the main door.

  When entering we had noticed lack of cleanliness windows were all smudged and marked mirrors were also dirty too, cobwebs found everywhere. The downstairs toilet light was constantly flickering when using it. The upstairs landing light also flickered, the master bedroom main light was not working at all (but got replaced when got in touch with maintenance), the main bathroom had broken floor tiles, the second set of double doors in the living area was a wrestling match to open close and lock so we didnt open them again, there was a chip on the hob in the kitchen, all the lamp shades need cleaning or replacing as they were dirty, the hot tub cover was covered in bird droppings which had not been cleaned in a while, they had used slate surroundings the area so be aware that you'll need some foot wear getting in and out of the hot tub, I'd also recommend an umbrella whilst in the hotub to avoid getting bird dropping on you. It should really have a canopy over it like one of the neighbouring hottubs has. Could do with replacing sofas badly worn and sunken and lingering smell off dog ( which i understand it was a pet friendly accomadation but could be cleaned properly) there are some good poits though, the beds were comfy the hotub it self was nice, when your not getting bird droppings on you, the showers in bath main bathroom and ensuite were good. The wifi helped alot as it is a complete signal deadspot, plenty of cutlery and crockery provided. We would stay again if a few upgrades and general maintenance were done. We paid 850 for the week and although was cheap for the accommodation you can see why it was cheap.

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• Megan - Verified booking

  It was mentioned in the listing that there would be a swimming pool on site however that was not the case as when we got there some people said it was a plan about 5years ago and not got pushed any further.

  Also the cleanliness of the house was not great, there was cobwebs everywhere, inches of dust on top of wardrobes and on blinds etc. Hence all the cobwebs there were loads of spiders crawling about which is understandable because of the season changes but for the amount there was it was not nice and comfortable to sleep with. Speaking of comfort, the beds and pillows were ridiculous, I had 4 pillows to myself but felt like I had 1, I’ve got chronic back pain originally and so has my mum who has got a medical condition where her back needs to be risen and we were both in so much discomfort due to the pillows being so flat. The mattress itself was average, no life or bounce to it. We had a maintenance man come out as I went to put the heating on in my room, as soon as I did I could smell gas. My mum said it’s probably just dust I can smell, as she went to check behind the radiator, the whole radiator fell off the wall and was hanging on by tiny temporary screws. Immediately turned the radiator off, took pictures and sent them straight to the people in charge. Few hours later they sent out that maintenance man who fixed it straight away but mentioned the mattresses hadn’t been changed in over 11years, when the site first ever opened?? Besides all that, had a great stay, liked how big and spacious the place was along with the fact that they provided a smart TV where you could watch Netflix, Disney etc.

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• Kev - Verified booking

  We had a very relaxed stay at The Thatched Cottage.

  8 of us, but there was plenty of room. It is just off a main road, but we didn't really notice any noise from this. It is a lovely old building; there is a little damp spot in the dining room, but this didn't bother us and should be expected given the age of the building. All the beds were very comfy and there was plenty of storage. The big disappointment is the outside. The gardens were very overgrown which spoilt the view when sitting outside. The outdoor furniture was also not the best - the two loungers were broken so you can't raise the back, the wooden furniture is a poor condition and very rickety and the outdoor bar on the decking has seen better days! We also couldn't get the majority of the outside lighting to work, just one lamp from the living room (instructions where all the switches are would be good).Not all the solar lights work on the steps to the hot tub, but there are torches in the house. Inside, we had to fix the flush on the toilet in the downstairs ensuite as it was extremely noisy - a simple adjustment and it was fixed. The shower in the upstairs annex bedroom leaked through to the kitchen - this was reported so hopefully is now fixed. Despite the issues above, we did have a great week. If holidaying in that area again I would certainly look to book the cottage again.

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