Wales Cottages with Hot Tubs

Reviews

What our customers say about their holidays

• Lisa - Verified booking

  This listing is incorrect there's no WiFi and the smart TV does not work.

  On site facilities are also incorrect, there is no sauna or gym and the new swimming pool is not finished. Staff said it will be complete by end of the summer. The house needs maintenance. The step into the conservatory is broken and has sharp plastic sticking out. The cupboards in the conservatory are unsanitary, full of dirt and there's alot of dead bugs. The house has had a general clean but it needs a deep clean as it's full of cobwebs and in general is dirty. There's damp in the corner of the living room. When we arrived the hot water wasn't working so we had to fill the kettle several times to boil so my son could have a bath. The heating was on and thermostat set to 24c but still the house was cold. And hot tub was cold. We asked at reception and maintenance visited the same day to fix a leaking radiator, rectified the problem with the hot tub and the fixed the hot water problem. After mentioning no WiFi for second time, the staff did give us a portable WiFi box which worked for one day and intimitatly worked for the 3 days we were there. Staff were very friendly and the maintenance man visited the next day to make sure that everything was working OK. The garden isn't fully enclosed as fences are broken and new fence panels are just placed there Instead of being properly fitted. Once the swimming pool is built, it would be a nice park to visit as there's no much else on site. However we will not be returning and I would not recommend to anyone to stay in this house with the current condition it is in. It needs a good clean, some things fixed and it'd be better if they make use of the empty tiled office space next to the conservatory. It's a cold and empty dirty room with potential.

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• Claire - Verified booking

  I have tried to email but.

  .... We stayed at Woodlands Retreat from 25 September to 29 September 2024. Overall the property was OK BUT several things let it down. Heating was not working in the upstairs double bedroom and the bedroom with the ensuite - we were offered a room in the main hotel till it was fixed but we had unpacked by then. There were no bathmats There were no hand towels The kitchen was really poorly equipped - Only four bowls - house for 8 No grill pan Chipped mug Insufficient glasses Only one working light - and that was 40w The heating, towels, bowls and glasses were dealt with next day.?? No grill pan supplied - unable to get one?? The light was reported every day we were there, this meant taking the key to reception every time we went out and then collecting it again on our return... It was really a Health and Safety issue - a large dark kitchen with a 40w bulb. Guess what I did - I went to B & M on the Friday pm bought a pack of light bulbs and replaced it. We were having a family party on Saturday and I would have been unable to see to cook - dangerous. Smart TV but only works with WiFi - no WiFi. Some books No games We had booked this house and a caravan on the Lyons site for a big family party, my husband's 80th birthday - 8 adults and 4 children - because of the facilities on offer BUT no swimming pool, very small Adventure Playground. The staff at Lyons did their very best and were helpful but let down by your descriptions, and your inability to fix things quickly.

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• Mark - Verified booking

  Lovely place to stay.

  Even though this is a working farm it was incredibly quiet and peaceful. Lovely large comfortable beds and plenty of comfy seating to relax in. The property was tastefully furnished and was equipped with everything we could possibly need. The hot tub was an added bonus, even though it can’t be used after 9pm, though a trellis would add a bit of extra privacy. The welcome pack of wine, delicious farm eggs and flowers was a lovely and much appreciated touch. There is plenty to do and see within short travelling distances, lots of lovely walks and superb beaches. This really is a lovely area of Wales for a holiday. Haverfordwest, which is just a short drive away from the property, has plenty of places to eat and we can thoroughly recommend the Bristol Trader. We were a party of 6 and can honestly say their Sunday lunch was the best meal we have ever eaten, though booking is advisable. We had slight difficulties accessing the property initially as the information provided by Sykes was incorrect, so recommend contacting the owners in advance. It’s also worth noting that one of the upstairs bedrooms is galleried and overlooks the main living area as this was something we hadn’t realised from the description. Overall we had a fantastic stay and wouldn’t hesitate to recommend this property.

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• Suzanne - Verified booking

  Overall this wasn’t too bad a stay.

  In some areas of the property you can see that an effort has been made to make the place nice, but then others really let it down. The nice touches are the modern walls with sign that light up. I read some reviews from earlier in the year about the cleanliness and lack of Wi-Fi but hoped that as many months had past, these would have been sorted by now, but disappointed to see this wasn’t the case. General dust, spiders and webs all,over the place. Floors down stairs very slippy with something on. The two back rooms are just dirty and empty and can’t see the point of them, plus the step is broken and dangerous. Reported an issue with the downstairs toilet light not working as soon as we checked in, but nothing was done all weekend. Main bedroom one of the blinds is broken and doesn’t stay closed. The hot tub wasn’t filled and put on in advance of our check in, so the first night it was still cold and wasted an evening using it. The beds were very noisy, coils and springs not good to sleep on. Radiator in the hall way leaking water. The house could be so lovely, if only somebody cared about it and the people that rent it out. It’s in a lovely spot, but needs lots of TLC. We made the most of it, but unless things are turned around and I would not recommend or return.

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• Tony - Verified booking

  Great communication from the owner, welcome pack left on kitchen table was lovely.

  The property has a charm about it, the furnishings give an insight into its past, a working farm. Local culture is displayed in the locked show cases, rugby balls cricket memorabilia and programmes from local shows (eisteddford). Six adults and two children spent a week relaxing here, using every room the hot tub was brilliant and the walks around the grounds were picturesque and productive. Lots of apples and pears as well as blackberries were foraged and eaten in pies made in the kitchen. The local cat befriended the girls and drank lots of milk! The local trains go past quickly and cause no problem with noise at all, occasionally a military plane or helicopter flew over which was a pleasant experience and local wildlife was abundant. Red kites, buzzards predominantly in the sky above and a fox could be heard in the evenings, the river has trout in it, as proved by a local fly fishermen. We really didn’t want to leave, and this was our 13th Sykes booking, we intend to be back to check out the local gold mine! Book early, we left it too late. Thanks again for a wonderful week.

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