Lodges & Log Cabins With Hot Tubs In The Pembrokeshire Coast

Reviews

What our customers say about their holidays

• Denise - Verified booking

  This lodge is actually a nice property.

  However, there were several elements that resulted in our stay being less than satisfactory. The lodge itself had some things that did not seem to have been maintained properly. The plug on the bath broke after our first use, making the bath unusable. Whilst the owners did contact us about this, nothing was actually done. The taps on the sink in the bathroom were tight and using these resulted in unscrewing elements of the tap and slight dripping. The door handle on the en-suite is missing screws and came off. The oven door would not stay open meaning that cooking was hazardous as it required two of us to remove any item and even then, the door kept swinging shut. This resulted in our being unwilling to subsequently use this. The TV remote does not correspond with the symbols thereon which meant that we had to contact reception to find out how to get subtitles up. The hot tub is lovely in itself, however, we were unable to use this on the final evening as it had been refilled for the next clients and was not at temperature. This information was stated in the welcome book in the property but we did not know this before we arrived. We have stayed in several properties with hot tubs before, including two at Herons Brook, and this has never been an issue in the past. It is disappointing to book a property with this facility, only to find that it is not avaiable for one of the nights. This should be made clear on the listing for the property. Some of these points may seem trivial but the combination meant that our stay was not the excellent experience we have been used to in the past. We feel somewhat let down and are now reluctant to book again.

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• Rebecca - Verified booking

  The cabin itself is a lovely holiday home.

  It has lots of mod cons, is clean, spacious and well thought out. Really handy to have the washing machine, air con and of course the hot tub. However, we booked the holiday in the expectation of a peaceful and relaxing stay. When we arrived at the property the first view is that of a building site. On top of that the daily wake ups in the 7s to the noise of workmen, bobcat machines and power tools was very disappointing. We appreciate that work needs to be done but this is misleading as the work is not on a neighbouring property, it is on the same site. Having a hot tub is lovely but in the main we had to use this in the evening when the building work had stopped. Parking is also an issue. There is space for 2 vehicles but this is tight and the access is tricky. On numerous occasions my vehicle hit the underside of the road on exit as there is a dip in the road that cannot be avoided when work vehicles are parked and building materials are also in the way. The access down to the cabin is also steep and so not accessible for all. All I all when completed the site will be lovely and we can see the vision. However we were expecting, and paid for, the finished article which is not what we got and this is disappointing. We booked the holiday over a year ago and whilst there is now a line on Sykes' website to say there is work on 'a neighbouring property', we were not aware of this when the booking was made and would not have booked had we been aware. It is a lot of money to pay to have to then compromise on your holiday experience.

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• Lizzie - Verified booking

  I am a professional, middle aged, well travelled individual, and have much experience of hot tubs.

  Whilst the lodge itself was pleasant and clean, unfortunately I came home a day early with appalling Hot Tub Rash, diagnosed by both a qualified Minor Injuires Nurse AND my GP, and have been placed on high dose, of strong antibiotics (Docycyline and Fucidin cream ) for a week. When I complained, I have been told Sykes Cottages take no responsibility and offer no good will gesture as this is a Health and Safety issue, and the owner wil be informed and take it from there. I have heard absolutely nothing, and am unable to get through to anyone in spite of sending photographs etc. SHOCKING! Hot tub rash occurs because of DIRTY WATER and POOR HYGIENE, and a lack of chlorine and chemical balance in the water. To add insult to injury, the Hot tub is actually out of use on the last day, as allegedly the water is changed and cleaned. Given my rash was developing, we left a day early, unsure of the exact cause at the time. Noone expects to pay a premium for a Hot Tub and have this experience. I STRONGLY ADVISE YOU THINK TWICE ABOUT BOOKING WITH SYKES COTTAGES AND THIS PROPERTY, AS THERE IS NO COMEBACK WHEN UNFIT FOR PURPOSE. APPARENTLY AN OWNER HAS TO ADMIT FAULT, AND THE POLICY OF THIS LODGE IS TO IGNORE YOU. DISGUSTING. SEE PHOTOS. I HAVE BEEN IN A TERRIBLE STATE FOR A WEEK. SYKES ALSO CHOOSE TO IGNORE ME AFTER THEIR INTIAL RESPONSE THAT IT IS A HEALTH AND SAFETY ISSUE, THUS CANNOT OFFER A GOODWILL GESTURE. AGAIN DISGUSTING. SEE PHOTOGRAPHS, AND DECIDE IF THIS IS WHAT YOU WISH TO RISK. WE WILL NEVER USE EITHER SERVICE AGAIN.

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• Colin - Verified booking

  The house itself was excellent, it was modern, very well kitted out with everything we could possibly need which we really appreciated.

  The staff were friendly & helpful. However it wasn’t very private, blinds on the side windows/screen fencing would’ve prevented the people in the next cabin from watching us in the evenings & when using the bathroom at night. We did not appreciate next doors dog running straight through the patio doors into our kitchen & bedroom & think the gardens should be enclosed for this reason. The uneven steps & steep bank down to the cottage were difficult as I have mobility issues, this should’ve been clearer in the listings. A handrail down the steep hill would help others. The parking was very difficult, the spaces were too small, the turning space & entrance blocked very frequently with cars & lorries. We couldn’t use the outside seating & hot tub as we wanted & had to keep doors closed because of all the building noise & smoke billowing from the building site which was part of the property. We understood this work needed to be done but it was very unfair to expect paying guests to put up with it on their holiday!! I think the listing price should be reduced until the work is completed as unfortunately we did not have the quality of holiday that we paid for. For this reason we will not be back or recommending which is a shame.

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• Nicole - Verified booking

  A beautiful, comfortable and clean cabin that has every mod con you could need.

  It has been beautifully furnished and finished. The showers are strong and hot (important after a day on the beach or sightseeing!) and the beds are soft and comfortable. We had mixed weather while staying and the underfloor heating and air con meant we were always comfortable. The hot tub is brilliant and instructions for its use and everything else are provided and easy to follow. Whilst dogs are allowed I wouldn’t call it dog friendly only because the garden is not enclosed. It would make such a difference to have the garden, or even just the deck, enclosed so that on a nice day you can take advantage of the bifold doors and the dogs can just run in and out. Mentioned on other feedback are the steps from the car park, these are very high as are the couple in the cabin but not a problem if fully able and mobile. A great location only 10 mins walk into the centre of Tenby and beaches. We hope to come again.

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