Villas With Hot Tubs In Morpeth

Reviews

What our customers say about their holidays

• Niall - Verified booking

  Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.

  It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!

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• Jane - Verified booking

  I contacted the owners regarding everything whilst there.

  It made no difference. Here is what I sent, I’m happy to provide pictures. I wouldn’t be sending people to this please until it has a deep clean. We found food under sofas too. Gutted at the money we spent and had to spend more spending time away from the lodge! Hi Just a message before checkout tomorrow. The hot tub needs a deep clean, we unfortunately haven't been able to get the use out of it as it's just filthy, there's scum line all around it. We've also spent the day in the park on Friday and there's been no high winds it's been 25 degrees of bliss. There's seat cushions missing also. Cushions outside also could do with a wash, quite stained and covered in bird poo (surely this would have been noticed with housekeeping today at change over). It’s disgusting, we’ve had to avoid sitting out there all weekend, a shame because the weather has been great! I'm just updating you guys on this so it's not a shock when we leave a review at the end of our stay tomorrow. We are also aware this is a pet friendly lodge but between check ins house keeping really should leave windows open as the smell of dog was very very strong as we walked in and throughout. It's a very well equipped lodge (apart from no iron which we went out and bought. We made the most of it by spending out days away from the lodge (defeats the purpose of why we booked it) but VERY unhappy with the facilities and the cleanliness for how much we paid. Janie

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• Marguerite - Verified booking

  I have a number of observations re Starwood and the site.

  There are obviously some issues with the water supply on site. We were unable to utilise the showers early mornings as the tanking system used apparently has had a fault for some time with no or very little water pressure. With Starwood itself there was an issue with the main toilet. We were unable to flush. The owner was advised but he was unable to arrange a fix. As this was an issue I was forced to undertake a repair. It wasn't difficult but not what I was looking to do. In addition the outside space could do with a bit of care and attention as it wasn't really condusive for outside entertainment, and I believe the site has banned the use of BBQ,s. Finally a little more attention to the general cleaning of the cabin would not go amiss or cleaning under the beds as an example. Sorry to go on but the cabin has the potential to be excellent and we had a very good holiday. Regards Marguerite and Ken

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• Brionie - Verified booking

  We booked Phoenix as a last minute holiday and we couldn’t have been happier!

  The whole park was lovely and quiet and the hot tub was perfect to relax in. We also brought our dog which was a massive bonus as there’s not many places where dogs are accepted! We will definitely be booking again and we can’t wait for our next stay ☺️ the only thing I would add for people who bring their dogs, (which I don’t think has anything to do with the property itself or the owners, just more of a heads up!) but the hot tub maintenance who comes to check the hot tub on a daily basis don’t come at a set time. So just make sure you keep your ears peeled for them as the guy startled our dog to which he started barking which startled the guy coming to do the hot tub! I think if a set time could be put in place for when they come would be fantastic so people can keep their dogs in for the few minutes they’re here! I know it’s easier said then done ☺️

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• Dale - Verified booking

  We spent a lovely week in Hillside View, and we were not disappointed!

  The lodge was absolutely spotless on arrival and the perfect cosy home from home. Absolutely perfect hosts who responded quickly to any questions we had, but did not intrude other than that. The outside area is completely enclosed, so it perfect for anyone with a dog/ small children. We were so pleased with how well equipped the lodge was, with everything you could need in the kitchen as well as fresh bed linens and towels. Even the toilet rolls were stocked up! (We have actually stayed places that only provide 1 roll for an entire week!). The hot tub was checked daily, and was an absolute treat on an evening.. stargazers will be very pleased, we were in awe. The park is within 15 minutes of Alnwick and has plenty of surrounding attractions including castles and a zoo. However we stayed within walking distance for the week (we came to relax, and we have a very lazy bulldog

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