Villas With Hot Tubs In The North East

Reviews

What our customers say about their holidays

• Niall - Verified booking

  Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.

  It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!

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• Sammy - Verified booking

  Immediately upon arrival, we exited our car and was greeted by a strong smell of sewerage, which we thought were the bins at the time as the lids were open and there was a lot of rubbish on the floor.

  When talking to someone in the bar, one member of staff although busy was really trying to help us and reported the issue to the maintenance- who only had five minutes left of their shift and I am unaware they did anything about - blamed the fact it was a bank holiday. Another member of the staff at the bar claimed it was nothing to do with them and therefore wasn’t even going to attempt to help us and didn’t give us the time of day. This put up off sitting outside and using the hot tub. Additionally, the hot tub had sand floating around and clearly hadn’t been cleaned. Whilst ringing around different numbers- the bank holiday got the blame for our problems. Inside the cabin, the table was sticky and obviously hadn’t been cleaned. We couldn’t open the windows due to the smell. However the smell was apparent inside the lodge anyway. As you can imagine, this wasn’t a great start to the week and put us off being able to relax. The smell came and went throughout the week and sometimes came when using the kitchen tap. The toaster was very temperamental and there were kitchen doors which weren’t screwed on properly. The single beds were too small and very uncomfortable - stains in the linen made us feel a bit dirty. Although warned, it was quite an inconvenience having no water running through the shower or taps on Friday. We did have most things we needed and plenty of seating in the lounge with a fire like heater which was nice. Unfortunately, we will not be returning and wouldn’t recommend, but wanted to pass on the reasons why. Thank you, Sammy.

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• Jane - Verified booking

  I contacted the owners regarding everything whilst there.

  It made no difference. Here is what I sent, I’m happy to provide pictures. I wouldn’t be sending people to this please until it has a deep clean. We found food under sofas too. Gutted at the money we spent and had to spend more spending time away from the lodge! Hi Just a message before checkout tomorrow. The hot tub needs a deep clean, we unfortunately haven't been able to get the use out of it as it's just filthy, there's scum line all around it. We've also spent the day in the park on Friday and there's been no high winds it's been 25 degrees of bliss. There's seat cushions missing also. Cushions outside also could do with a wash, quite stained and covered in bird poo (surely this would have been noticed with housekeeping today at change over). It’s disgusting, we’ve had to avoid sitting out there all weekend, a shame because the weather has been great! I'm just updating you guys on this so it's not a shock when we leave a review at the end of our stay tomorrow. We are also aware this is a pet friendly lodge but between check ins house keeping really should leave windows open as the smell of dog was very very strong as we walked in and throughout. It's a very well equipped lodge (apart from no iron which we went out and bought. We made the most of it by spending out days away from the lodge (defeats the purpose of why we booked it) but VERY unhappy with the facilities and the cleanliness for how much we paid. Janie

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• Brionie - Verified booking

  We booked Phoenix as a last minute holiday and we couldn’t have been happier!

  The whole park was lovely and quiet and the hot tub was perfect to relax in. We also brought our dog which was a massive bonus as there’s not many places where dogs are accepted! We will definitely be booking again and we can’t wait for our next stay ☺️ the only thing I would add for people who bring their dogs, (which I don’t think has anything to do with the property itself or the owners, just more of a heads up!) but the hot tub maintenance who comes to check the hot tub on a daily basis don’t come at a set time. So just make sure you keep your ears peeled for them as the guy startled our dog to which he started barking which startled the guy coming to do the hot tub! I think if a set time could be put in place for when they come would be fantastic so people can keep their dogs in for the few minutes they’re here! I know it’s easier said then done ☺️

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• Linda - Verified booking

  Wonderfully peaceful location, we hardly saw a soul during our 4 days there other than fellow dog walkers.

  Seriously relaxing...the hot tub was fantastic although not all the jets are working so we had to "rotate" for the best spot, but lovely and hot! Very clean and tidy on arrival. The resident ducks were so cute and we even had a visit from a whole swan family. Only very minor grumbles from us. One single bed needs some maintenance, it feels very rickety, and maybe a new mattress on the double as the springs are very prominent. New shelf needed in the fridge as everything falls into the veg drawer, a small leak from the heated towel rail and the decking is quite slippery and could do with a sweep. The only refuse bins we could find were on the other side of the site which meant rubbish bags in the car but not sure if we maybe missed closer ones? These are really tiny issues...would we return? Absolutely!! What a beautiful property you have. Thank you.

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