Villas With Hot Tubs In The North East

Reviews

What our customers say about their holidays

• Steven - Verified booking

  We recently had a longer-than-average stay of 2.

  5 weeks at this property. While our stay was generally comfortable and the property is situated in a superb location, several significant issues detracted from our overall experience. Pros: Prime location. Enjoyable shower facility. Washer and dryer available—having a dryer was a major advantage. Dishwasher. TVs installed in every room. Property was clean upon our arrival, except for the dishwasher, which contained dirty dishes and mould. Great hot tub, though it required some maintenance (we bought chlorine for it over our extended stay). The kitchen was well-stocked with dishes and cooking utensils. Clean, comfortable furniture. Each of the three king bedrooms had a dressing table/desk. Entry and exit from the house via pincode were seamless. Cons: We suffered an internet outage that lasted 5 days. We had to wait for a new router, install it ourselves, and fix the issue for the owner—a scenario that was entirely foreseeable and avoidable (owner changed service). This major inconvenience cost us approximately half a day. The property had only one wheelie bin and no recycling bin. The bin was already full upon our arrival and is only emptied fortnightly. There was only one bathroom and toilet. Only four bath towels and two hand towels were provided. There were no visitor parking permits available, meaning we couldn't park directly outside the house and had to use spaces across the road or up the street. Generally, this wasn't an issue, but non-permit spaces were occasionally all taken—on nice sunny afternoons, during weekend events, or in pleasant weather, the road was crowded. We had requested permits in advance, which are easy and inexpensive to arrange, but it seems the owner chose not to facilitate this. As a result, we often found ourselves waiting for parking spots or having to walk the entire length of the street with small children—another entirely avoidable inconvenience. The thin coil-spring mattresses were very uncomfortable. No dishwasher tabs or laundry detergent were provided. The dishwasher contained dirty dishes upon our arrival, including a wooden cutting board covered in mould. Lastly, we found the owners/managers quite difficult to reach.

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• Susanna - Verified booking

  We had a fantastic week with family at this gorgeous property.

  The views front and back were stunning and the area was very peaceful and restful. It was nice to sit out in the hot tub and I imagine when the stars are out it would be even better. We had a lot of rain and cloud for our week, so also got to enjoy snuggling up on the comfy sofas in front of the log burner and the TV. It was brilliant to have 2 en-suite bathrooms plus the family bathroom. The large table was super for eating all together and playing cards and games together on. So many lovely finishing touches in the property, a very well equipped kitchen and the nicknacks with the fox theme were a lovely addition. The welcome hamper was incredibly generous and thoughtful and appealed to us all with Prosecco, chocolate, pint of milk, coffee, tea, biscuits, jams- a kind thought to include a bubble wand and chocolate stars for my 10 year old daughter also. The pub a 2 minute walk away, The Pheasant Inn, did great food and the tea room in Falstone was super for cake or lunch. Falstone also has a very good playground for kids and a pub that looked good too. We enjoyed walking in the area and at Kielder Forest. Booked tickets for the Kielder Observatory which was great and The Bird of Prey Centre was excellent. We drove to Alnwick and toured the castle and loved the National Trust property, Cragside. A fun week for us all. We wouldn’t hesitate to recommend this property as it was perfect, in fact the best rental we have ever stayed in. Many thanks to Jill the owner who was very kind when our car broke down at the end of our stay. (Please remember your midge protection creams and lotions, as you are near Kielder Water/Forest so they are to be expected. A midge protector was also provided by the owner).

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• Gavin - Verified booking

  Honest feedback?

  Needs some TLC. It's a nice little cottage but general maintenance and dated features let it down. The owner couldn't have been nicer. Fired up the hot tub for us Friday and Saturday night. Was accommodating when asked if we could have a slightly later check out (no one due in after us). Choccies and a bottle of fizz on arrival was lovely touch too. However, there are a lot of things which MUST improve here for me to recommend. These are as follows: Bathroom door which doesn't shut nevermind lock, very dated and tired kitchen needs updated (without a carpet on the floor please - no right in a kitchen especially when pets are allowed). TV in the living room is very old and too small for the size of the room. If you intend to stay in, that needs to be far better. Under floor heating just seemed to stop working in one of the en-suites half way through stay. One of the mirror light bulbs was out. Things like that are annoying and should always be checked between rentals. It's small but screams a lack of attention to detail. Also, if you're there for a short stay, you don't want to have to run back and forth to the owner about things like that. The hot tub has a leak which after a while means the water level drops below the top jets rendering bubbles a no-go. Little feature shelves have been created in the bedrooms but clearly haven't been finished. Bare screws, no lighting, no ornaments or plants in them. It just looks like an idea got started and then left... It devalues the overall experience. To the owners: You have a lovely little place here but it's just a bit unloved and half-baked. With some attention it will be great

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• Sharon - Verified booking

  114 Westgate is a fantastic property the photos on Sykes really don’t do it justice.

  It is really tastefully decorated , furnished and equipped to a very high standard. Modern but also in keeping with the age of the cottage. The bathroom is brilliant and so relaxing loved the lighting around the bath. The shower was also excellent. The icing on the cake with this property was the hot tub . It was absolutely fantastic to relax in after an afternoon out walking with the dog. The whole back yard was really well thought out with benches artificial grass and colour changing lighting . Although NOT mentioned in Sykes description a parking permit is provided by the owner, it is on the sideboard in the dining room. This made parking easy most evenings we were able to park right outside. Guisborough itself is a lovely town with really friendly people. It has everything you could possibly need, Aldi,Lidl, Sainsburys , M&S and independent shops, pubs including Wetherspoons, restaurants, multiple takeaways all within easy walking distance from the cottage. We particularly liked Shurovi Indian takeaway / restaurant. Danny the owner is a really nice genuine chap and he will go all out to make your holiday at Westgate enjoyable and one to remember. I can’t recommend this cottage enough and will definitely be returning. Thank you Danny for a wonderful stay.

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• Fiona - Verified booking

  The property itself was fabulous and very clean and in an ideal location.

  However I could not get hold of the owner at all on the mobile provided. Sykes themselves could not get hold of them. There wasn’t any welcome pack or instructions on how to use hot tub etc no information about what to do on leaving property or a anything about a parking permit, which in previous properties I have stayed in we have had all of these. My concern was if we could not have got into the property for some reason we wouldn’t have got hold of the owner as no one seemed to be able to. I rang Sykes 3 times previously to check on the parking and was told it’s fine there is roadside parking and then on our first night received a parking ticket which after 3 phone calls to Sykes still has not been resolved. I am very disappointed in Sykes as this is the first time we have used them and communication has not been their strongest. We are still awaiting a phone call about our parking fine. We even received an email half way through our holiday saying our holiday had been cancelled which resulted in me phoning once again. Very poor Sykes and this experience has totally out us off using you again. Other companies have been far better at communication and has certainly not caused us this stress and amount of phone calls.

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