Villas With Hot Tubs In South Hams

Reviews

What our customers say about their holidays

• Geoffrey - Verified booking

  This review is late in coming to you because we have been away since occupying Flat 27 Bigbury on sea and is further to communications with Jackie and our interaction prior to our booking and having read the complaints during the summer about this flat.

  On entering this flat one is amazed by the size and the views. However within twenty four hours of arrival you realise that this flat has been well used and most of the things in this flat are past their best. It has been cleaned to a superficial level but the dirt is in nooks and crannies that only a deep clean will cure. The list below is only some of the faults many of which have been noted in the visitors book particularly this year. Talking to the caretaker we were informed that the owner has not visited for nearly a year and he is left to do running repairs. It is in need of TLC, are his words. In the Kitchen the fridge has no Ice tray and no fridge light. There is no freezer which is a requirement in a holiday flat. The toaster has crumbs under the tray and on the tray. The toaster needed it's crumb trays washed. Waste food bin had grimed in dirt around the rim Knife block greasy, no small paring knife and some were purchased All glasses needed washing before use Dishwasher had no salt or rinse aid in it. Washing machine was too complicated and unable to activate the drying cycle Lights under shelves not working and shelves not clean Wooden tray not clean and all Items on tray not cleaned eg sugar bowl dried sugar solid and pot for tea bags filthy. In the Lounge the television was not very modern so disappointing not to obtain iPlayer or Netflix The light by TV does not work possible a loose wire Windows not very clean smeary ad balcony glass surround needs cleaning. Robert’s Radio very smeary Dust ++ on shelf Arms on soft furniture shiny and grubby Dining chairs between vertical slats dirty. In all rooms the shutters are not easy to open and have dropped and scuffed the floor and window sills. It needs a carpenter to rehang them. In fact there were some that we could never open. Doors and paintwork could do with a good wash or paint. In the bathroom the area behind the toilet pan was grubby No rubber cushions on the toilet lid and seat making them unstable. Bedside lamps with open glass shades had dirt and dead flies inside. The balcony furniture needs a complete set of cushions that fit. 2nd bedroom is very small and only suitable for children. The shower needs a complete upgrade with thermostatic valves. The light in the mirror is not working. A good point is that there was plenty of hot water. The bed and bed linen are very comfortable. The weather was good and we managed to make ourselves comfortable but the rent for the flat is totally overpriced as it does not deliver the level of modern conveniences and cleanliness one expects in a flat at this rental. I therefore request a refund of £400 and suggest the owners visit to see how much maintenance work is required as good cleaning can only be done if furniture and paintwork is maintained. Yours sincerely, Geoffrey Daddy

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• Geoffrey - Verified booking

  This review is late in coming to you because we have been away since occupying Flat 27 Bigbury on sea and is further to communications with Jackie and our interaction prior to our booking and having read the complaints during the summer about this flat.

  On entering this flat one is amazed by the size and the views. However within twenty four hours of arrival you realise that this flat has been well used and most of the things in this flat are past their best. It has been cleaned to a superficial level but the dirt is in nooks and crannies that only a deep clean will cure. The list below is only some of the faults many of which have been noted in the visitors book particularly this year. Talking to the caretaker we were informed that the owner has not visited for nearly a year and he is left to do running repairs. It is in need of TLC, are his words. In the Kitchen the fridge has no Ice tray and no fridge light. There is no freezer which is a requirement in a holiday flat. The toaster has crumbs under the tray and on the tray. The toaster needed it's crumb trays washed. Waste food bin had grimed in dirt around the rim Knife block greasy, no small paring knife and some were purchased All glasses needed washing before use Dishwasher had no salt or rinse aid in it. Washing machine was too complicated and unable to activate the drying cycle Lights under shelves not working and shelves not clean Wooden tray not clean and all Items on tray not cleaned eg sugar bowl dried sugar solid and pot for tea bags filthy. In the Lounge the television was not very modern so disappointing not to obtain iPlayer or Netflix The light by TV does not work possible a loose wire Windows not very clean smeary ad balcony glass surround needs cleaning. Robert’s Radio very smeary Dust ++ on shelf Arms on soft furniture shiny and grubby Dining chairs between vertical slats dirty. In all rooms the shutters are not easy to open and have dropped and scuffed the floor and window sills. It needs a carpenter to rehang them. In fact there were some that we could never open. Doors and paintwork could do with a good wash or paint. In the bathroom the area behind the toilet pan was grubby No rubber cushions on the toilet lid and seat making them unstable. Bedside lamps with open glass shades had dirt and dead flies inside. The balcony furniture needs a complete set of cushions that fit. 2nd bedroom is very small and only suitable for children. The shower needs a complete upgrade with thermostatic valves. The light in the mirror is not working. A good point is that there was plenty of hot water. The bed and bed linen are very comfortable. The weather was good and we managed to make ourselves comfortable but the rent for the flat is totally overpriced as it does not deliver the level of modern conveniences and cleanliness one expects in a flat at this rental. I therefore request a refund of £400 and suggest the owners visit to see how much maintenance work is required as good cleaning can only be done if furniture and paintwork is maintained. Yours sincerely, Geoffrey Daddy

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• Carla - Verified booking

  **Review for Vantage Point Accommodation** Overall, we thoroughly enjoyed our stay, and the accommodation was fantastic!

  However, there were a few areas for improvement that we noticed during our visit: - The main double bedroom with the heating system was quite noisy, producing a knocking sound. Soundproofing the cupboard could help avoid disturbing guests. - None of the bedroom doors had locks, except for the bathroom and toilet. It would be helpful to have child-friendly locks for added privacy. - The bottom drawer of the freezer was broken. - In the double bedroom to the left of the stairs, we found a spider in the bed sheets. This might be due to how or where the sheets are stored. - It would have been helpful to know ahead of time that the sauna wasn’t working, especially as this was one of the key features that influenced our booking. - The main door leading to the jacuzzi area didn’t lock, so we had to place items near it at night for extra security. - Since we traveled in winter, the living room was quite cold, and it seemed the owners controlled the heating. Thankfully, reception provided us with two electric heaters, which made a big difference. - The whirlpool jets in the baths need better maintenance. We experienced floating debris when turning on the jets, which was unpleasant. These are just some housekeeping issues we noticed during our stay. That said, Vantage Point was absolutely stunning, and it was such a pleasure waking up to the beautiful views every day. We were welcomed with a lovely Christmas tree, mince pies, and some local treats, which added a festive touch to our visit. We’ll definitely consider returning during the warmer months—thank you for the wonderful experience!

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• Stephen - Verified booking

  The property itself is fantastic.

  A very modern barn conversion in a lovely location. Beds were very comfortable although I think an option for a harder pillow is necessary for those with that preference. There was no way of cleaning the toilets during our stay. On arrival, the property seemed unclean, lots of dust and cobwebs in easily accessible areas. There was dirty washing in the dishwasher, presumably from previous guests. Windows weren’t very clean at all. Pool table was slanted despite this being a major selling point for the property, so a bit disappointed with that although I did not stop us from using it each night. Lighting wasn’t great above the table and sometimes it was hard to see which ball was which colour (mainly when playing snooker). Hot tub is great. Although, with it being wood fired it takes time to heat up. This is not always possible with days out etc and by the time it has heated, it would be pushing well into the night. I know this is not the case for everybody. Have to say that the maintenance team were great as there were a couple of issues during our stay which were fixed straight away. Communication with them via e-mail was quick and easy. Lots of flies at the property which is understandable as it is on a working farm. The fly spray provided did not quite cut it unfortunately. I think this needs looking at (if possible). I hope this feedback helps in the future. Thanks again for our stay :)

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• Nick - Verified booking

  After the initial wow factor of this property you start to notice it's failings, It was clearly a very stylish and well planned property much loved by it's owners as the furnishings and fittings clearly show, but now the property looks clearly un-loved!

  . Please read following: Dead mouse found in bathroom cupboard in bedroom nearest to parking space. Skylight dirty needs cleaning. Decking needs a clean and re-sealing. Hand rail around the decking needs re- sealing. Glass banister around decking needs cleaning, covered in green algae at the edges and full of spiders webs. Pots on decking need weeding. The garden below the decking and each side of the drive way needs sorting, it's over grown and migrating on to the already narrow drive (about 3 MTRS wide) then over grown on to it, it looks like it was well planned but not maintained or looked after. Patio furniture in poor condition, it's usable but the hardwood table top needs sealing and some of the chairs have the paint off them leaving corroded aluminium behind. Overall we had a good stay and were well catered for views of wild life were wounderful, fixing the above would have made it perfect. Overall I would say the property was a 3+/4- out of 5. Would we come back? Probably! Although the beds were VERY firm for us.

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