Villas With Hot Tubs In Worcestershire

Reviews

What our customers say about their holidays

• Drue - Verified booking

  110% DO NOT RECOMMEND.

  On the photos, this place looks like a nice time away, but when you are there, it’s horrendous. I’ll explain why. Entering into the cottage, we were greeted by month-old spider webs in the bathroom, bedroom and the sitting area. The bathroom contained a huge spider with baby spiders nesting on its month-old spider web - not to worry we thought, and we killed it. The next day, we were then knocked on by David (the owner) - me and my partner were half naked (privacy??) - and I spoke with him outside. He was talking about how Sykes Cottages is a rip off and then went onto mention a couple bringing a cat in a way you can tell he was about to slag them off - this was me and my partner, and I told him this. He then looked shocked as he knew that I knew he was about to badmouth me and my partner. The conversation ends a few sentences later. The following day, our hot tub started to smell like rotten eggs (a chemical reaction caused by a PH imbalance) so we told David and David responds with “it might pay you to go in the shower before you go on”, implying me and my partner are scruffs on a basic. David then comes to the cottage, proceeds to put more chlorine in it (it needed the opposite of chlorine and I told him this) and we then waited to see if it was fine. NO it wasn’t fine, it smelt like bleach and when you put your nose close enough to it, the smell burnt your throat - we didn’t go in, obviously. We then informed David that it now smelt like bleach and he then makes the same comment about going in the shower. He comes around to proceed to tell us he’d emptied it and had filled it back up. About 5 minutes after this call, me and my partner went and checked it to find that the hot tub had spontaneously heated instantly back up to 41.40 degrees - he hadn’t emptied it, but had just put the jets on - yes David, this is definitely solving the problem. After this, we waited to see if it would get any better and the answer is no, it didn’t - it got worse. We then contacted David again to get the problem sorted, and he responds with the same comment, so I hang up - he comes around, does nothing again and off he trots. At this point, me and my partner had been more than fair and David wasn’t helping anyone, so we left 4 nights early. By far out of all of the holidays I have ever had, and I have had a lot of holidays, this was the absolute worst and the absolute worst one could have possibly been - it was a literal nightmare. I preferred to be driving back home on the A1(M) at 1am than I did staying here - and to put the icing on the cake, David has not contacted us once after we left, of which evidently shows his lack of care for his customers, and his inability to provide even the slightest of decent business etiquette for his customers, or even himself. Some things I haven’t mentioned: 1. The cottage hadn’t been cleaned in months and this was evident by the stains left in the bathroom, the month-old cob webs and the crumbs that were already on the floor, 2. The bed is rock-solid and doesn’t have a duvet - if you like sleeping like a normal person, go elsewhere or if you must go here, bring your own, 3. David watches you like a hawk and everything you do - don’t expect privacy with him, and almost certainly don’t expect him to help with anything - if he appears to be “helping” it’s simply to spy on you, 4. If your hot tub smells horrifically of chlorine/bleach, do NOT go in but also do NOT expect David to fix the issue - you may as well go home, 5. The TV’s aren’t smart TV’s, they are free view normal TV’s and this is a form of false-advertising, 6. Take all other ratings with a pinch of salt, it is unbelievable that anyone else has experienced a nice time at this place as it was literal hell for us. It’s a true and absolute disappointment and shame that genuine customers looking for a nice place to go away, kick their feet up and relax away from stress and build life-long memories are duped into this nightmare of a holiday by and with David. Please trust me when I say this: IF YOU HAVE OPTIONS OF WHERE YOU GO, DO NOT GO HERE - AND DO NOT THINK ABOUT GOING HERE IF YOU DON’T HAVE OPTIONS - IT’S A MASSIVE WASTE OF MONEY AND TIME. From all of that has happened, I will be making a formal complaint to Sykes and obtaining a full refund.

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• Bethan - Verified booking

  The cottage was lovely, the park was spotless and the staff were so happy, friendly and helpful.

  We were provided with towels, slippers and dressing gowns which was a delightful surprise and made the hot tub experience even better. Unfortunately, Sykes Cottages do need to take a look at their listing for this cottage. It is only in the (very) small print does it tell you it is on a park - we took this to be like a national park and had no idea it was on a caravan park until we received a pre-visit call from the site. The listing also advised a pub within a mile - again it did not say that the "pub" (club house) was directly outside the front door of this cottage. Due to this misleading advertising from Sykes Cottages we were not looking forward to our holiday, but luckily it did turn out to be lovely and the park was very quiet. This misleading of information is in no way a representation of the park but Sykes Cottages themselves. Luckily for us it all turned out well. I will be very cautious in using Sykes in the future and would advise the park to review Sykes listing and information just for accuracy

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• Samantha - Verified booking

  Overall it was a lovely stay, would definitely come back for another three nights again.

  The place as a whole was wonderful such a quiet and clean location. Having the deers there to be able to go up to and view was a wonderful addition. The cottage we stayed in was nice just a couple issues me and my partner had 1) the shower height for my partner he had to bend his head to the side or crouch a little 2) unfortunately there was quite a lot of spider webs around some in reachable places however others I understand being there as they are high up and lastly, 3) the heating system- I believe it might of been on at a set time throughout the day however due to the timing of the year we kept getting a little cold inside as the heating wasn’t on and we couldn’t really dry and of our swimming wear. Other than those little issues the hot tub was 10/10 being able to view the stars and the little rabbits that would come in the morning. Thank you for our stay and I would still recommend to come again. :)

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• Gareth - Verified booking

  Excellent location for exploring the Cotswolds, short drives to plenty of walks and villages.

  Hot tub and countryside views were the highlights. Lodge is kitted out pretty well for the size, a couple more glasses and pots/pans would be useful and better quality/larger towels would be any easy improvement. WiFi was surprisingly stable and fast, TVs have Freeview but they are not smart TVs so worth bringing a streaming device, our Chromecast worked a treat. Mostly very quiet, dependent on the neighbours you get in the other 3 lodges, which are arranged so the decking is just out of sight of each other but sound travels easily between them. We only had a couple of nights of noisy music and loud talking from one less considerate set of neighbours. Suggest the owner gives some basic guidelines on noise e.g. avoid music after 11pm. Host was friendly and left us to it unless we needed something. Had a great relaxing stay!

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• Jodie - Verified booking

  Overall, we made the best of our stay & enjoyed our time there.

  Just a few things to note: - when I booked, it said WiFi as one of the facilities available, it didn't say we had to pay extra for it *since then, it seems they have updated the wording. - The place was large & really great value for money, cleanliness could have been a little better (it was mentioned in other reviews about the cobwebs - which is understandable with high ceilings but cobwebs were in reach in the bathroom & around the property) but we also had a dirty ashtray filled with cigarette butts outside (we don't smoke) so wasn't pleasant & left that where it was! - Hot tub in the garden was lovely & clean. Garden is large, I do think the table and chairs in the front should be swapped with the bench, much prefer sitting in the garden than overlooking the car park

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