Lodges & Log Cabins in Hunmanby

Reviews

What our customers say about their holidays

• Mrs Christine Blakeburn - Verified booking

  location was perfect. just felt the place was a bit tired, stains on carpets, sofas, oven was dirty, stains on walls and curtains, we didnt use any baking trays as they were looking a bit grim, toilet brush was terrible in the on suite bathroom, my mum said the one in the loo and downstairs bathroom were the same, we found broken glass under the sofa when we arrived as the dogs ball rolled under, my husband swept up and there was hair as well, feel a bit disapointed as the pictures looked lovely. also the patio furniture should have been set out, we had to clean that as well. all of these things should be addressed by the cleaning team, we leave at 10am and arrive at 4pm no way was 6 hours used to clean the property. when i removed the quilt cover on the main bed it had stains on the quilt. we would book again if all these things were put right because the location was perfect it just needs tweeking, i moved a few orniments on the shelves in the front room as looking at empty shelves just looked a bit sad, the owners had some lovely pictures on the walls but again the one above the bed in the onsuite bedroom needed cleaning, i moved a chair to plug my hairdryer in and the cleaner had not duted behind there, even just things like taking a sweeping brush to the patio doors would have been nice. i did messege the owner about the broken glass so she could inform her cleaner

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• Mrs Paddison - Verified booking

  We have just returned from a lovely family holiday staying at Puffins, booked through Ingrid Flutes Holiday Cottages. Firstly, thank you to Laura the property manager for great communication and excellent customer service, also to Fiona one of the owners for taking the time to call us to ask if everything was ok. Our stay at Puffins was vastly different to one of the previous guests party. The owners have obviously worked hard to upgrade the home. New tiles in the main bathroom, lots of redecorated rooms and repainted exterior. The property has also been 'deep cleaned' recently and we found the oven very clean. There was plenty of crockery and kitchen utensils and we were happy to cook most evenings rather than eat out. Puffins is in a fantastic location a very short walk to the beach either through the adjoining park and Glen or down lots of steps and the town is 10 minutes walk. Our Granddaughters loved having access from the garden into the park and playground which is very well maintained. We also walked to the rail station and took a train ride to Scarborough one day. Perfect holiday home for a family group.

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• Miss Kaps - Verified booking

  Puffins is nicely located and well equipped. The rooms are principally invitingly decorated and furnished and the house’s closeness to Glen Gardens and the Beach is a huge plus. The two things we were unhappy about were the lack of cleanliness in the house when we arrived (dog hair on furniture, debris on the floor, mildew in bathrooms) and the fact that the major bathroom with the adjacent bedroom were smelly and could not be made more agreeable despite airing, heating and lavishly using Febreze on the floor and other areas. The house also smelled unventilated and unpleasant when we arrived. This would need to be changed asap from our perspective in order to improve the value of a stay at Puffins. We also did not get any refund or reduction of our cleaning fee despite the unsatisfying status of the house in regard of its cleanliness.

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• Mr Mike Smith - Verified booking

  Very comfortable and excellent location, being next to a park and close to the beach and shops. It was our first time in Filey and this provided an ideal base for exploring the area. The house was well equipped, though we would have appreciated a sieve, some oven gloves and slightly better quality toilet paper :) The TV in the front lounge is only for dvd and games, not Freeview as described. The TV in the back is smart and with freesat - and very good. We were a little disappointed with the welcome pack, consisting only of a packet of biscuits, cleaning cloths and dishwasher tablets. Overall we had a great holiday and would certainly consider returning.

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• Mrs Wagstaff - Verified booking

  This property is in a great location, direct access to Glen gardens from the back garden and five minutes walk to the beach or town. There's lots of space and the three bathrooms are great if you have a full house. All the bathrooms are quite new and very clean. The kitchen is well equipped with glassware, crockery, cutlery and most things you could possibly need to make meals. Much of the furniture is old , tired and the bedrooms are drab. The location however is stunning i would love to stay here again but i would check with the rental company to see what improvements have been made before returning.

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