The South Downs National Park

Reviews

What our customers say about their holidays

• Tanya - Verified booking

  This was meant to be a very relaxing family holiday.

  We found on arrival that the lodge was in very poor condition. There was pet and human hair in the carpet and in the draws! The property had a very offensive smell of a stale/mould. The cupboards in the kitchen gave off an awful musky smell. Myself and my disabled mother spent the first day cleaning the whole place and yet the property owners failed to have a decent working hoover or alternative dust pan and brush forcing me to clean the floor on my hands and knees! The hoover smelt so bad when switched on the bag has clearly never seen the light of day! It was like 50 pairs of old smelling socks! Needless to say I am extremely dissatisfied with the experience of our stay. No one should have to have gone on holiday only to have to spent the first few hours cleaning! I had to buy my own air fresheners to help keep the bad smells at bay. We were keen to leave the lodge on a daily basis but sadly the weather was not on our side and we spent many a rainy day in the lodge. The other thing is if it rains you have nowhere to dry your washing. A clothes horse would have been really handy! The place on a whole was not very inviting. The only decent thing was the hot tub. However I will point out that two of the head rests were missing and one day the owner left his bag of chemicals lying around and forgot to switch the hot tub back on. I have a young 3year old who luckily didn’t get hold of these chemicals. The owners were made aware of all of these matters but nothing was done to compensate us. The outside bbq was rusty and full of old coal which again the smell was just horrendous, safe to say we didn’t use this but it would have been nice to have had the option given it was advertised as having a bbq. The sofa bed is just awful! It is made up of springs and no padding, this is not fit for anyone to sleep on and my daughter complained each evening from how uncomfortable it was! On the last day the owner called and left me a voice message to say a new WiFi router was being installed. We came back to the lodge to find a new router but no instructions on what the new password was so we had no use of the telly or WiFi connection which was very disappointing! The mobile number I had been emailed wasn’t connecting and the office was closed. All in all a dry disappointing stay at Keylow and I would like to be compensated for spending a week feeling miserable in a holiday lodge with misleading pictures and information on your website.

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• Chris - Verified booking

  Wow..wow

  ...wow In all our years of holidaying, we have never stayed in such a wonderfully perfect setting.....but now we have The pictures online do not do it justice... Shaun and Christina are amazing hosts....from being in contact before arriving, excellent communication on how to get there and even meeting us on arrival...!!!.. All week, they were so kind to us, nothing is too much trouble and looked after us like we were in the best 5 star hotel Hot tub ready on arrival, fresh bread,,jam,butter( not that we saw that thanks to our 17 year old who found it amazing) The lodge was so spacious,utterly spotless inside,top quality fittings,and even fresh flowers in the lounge!!! They've created a folder that you get with such detailed information on the local area, which helped enormously when eating out,travelling etc The patio doors open onto a large patio area with a fantastic view of the garden and pond It was perfect timing to see the butterflies bees and birds The lodge is so private,the hosts never intruded but were just wonderfully kind to us. Perfect place to get to all of Cornwall, st ives,land end,eden project but we found a gem in Portreath 2 miles away for surfing lounging and ,esp The Hub for lunch THIS will be the best lodge, by a country mile, you will ever visit.....Thank you Shaun and Christina for helping to create lifelong wonderful memories of Cornwall for our boy...

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• Natalie - Verified booking

  Very disappointed on arrival.

  We arrived to the house looking very tired and in need of lots of TLC. Dirty tea towel, dish washer needed salt and rinse aid and broken thresholds in two places. Double glazed window pane gone, broken bulb in bedside lamp. The dining room wall lights non functioning. Unable to use heating as said do not use. Windows difficult to open and close. Curtain rail fell down but Vanessa was prompt In getting it repaired. The bedding was disgusting, they smelt unpleasant so I washed the duvet sets to realise the duvet itself is the problem. No hooks anywhere to hang stuff. Small double bed pointless and hard. Nowhere to hang anything in single room. No bathroom upstairs really inconvenient! You could easily turn the single bedroom into a bathroom upstairs. The frying pan misshaped and not fit to use. Baking try also in need of replacing. We felt we couldn't cook as too dirty. Such a shame after spending a lot to stay here as the location is ideal as within 10 miles of most beaches, attractions. As it's Cornwall scones would be perfect as a welcome gift. My positive feedback is that Vanessa was welcoming and prompt in helping us when the rail fell down and got the grass cut too.

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• Emma - Verified booking

  Well presented cottage with a good level of amenities including a well equipped kitchen.

  Great quality beds and showers, very comfortable. We visited to spend time with family who live in the village but also had nice days out. No issues parking for us, also used the great bus service and trains from Redruth. Couple of minor issues, the addition of a handrail on the stairs would be helpful , especially for night time trips to the downstairs loo. Sleep was often broken by the church bells opposite chiming every hour, as lovely as they are, it took me a full week to adjust to them . Having some recycling bags to put out with the rubbish would also be good. I bought some smaller mugs (left them there for others) as the gorgeous ones supplied were too much for myself and mother in law. The vacuum cleaner was very smelly when I tried using it, the bag was full to bursting , with no other bags supplied. We also found on our first morning that both bathroom sinks and the wet room drain were blocked so they didn't drain. I couldn't understand how cleaners had not noticed this ? Cleared them and purchased drain unblockers which seemed to do the job. We have stayed in a few cottages in the village over the years and this is by far the nicest .

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• The M Family - Verified booking

  The Threshing barn is set in a lovely village location perfect for anyone wanting a peaceful holiday. It is about 20 minutes to Truro and Falmouth and also to Porthtowan beach, where you can book surfing lessons and there are cafes/restaurants, beach shops and toilets. As a family of 4 (children aged 15 and 12) the size of the barn was ideal and with 2 bathrooms there were no arguments! I would suggest some hooks to be added in the bathrooms for dressing gowns/ towels to be hung. There were plenty of coat hangers in the wardrobes. Beds were very comfortable. The kitchen was well-equipped!The outside space is lovely and well-maintained, the patio area has seating and a BBQ - unfortunately the weather didn't permit us to enjoy the outdoor area! There is also two car spaces and a games room with a table tennis table, this area is shared with the cottage on the grounds. We had an issue with the oven the day after we arrived and customer services were very efficient and it was sorted the next working day and It didn't stop us from having a wonderful holiday at the Threshing Barn.

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