Lodges & Log Cabins in South East

Reviews

What our customers say about their holidays

• Suzanne - Verified booking

  The parkdean resort was amazing.

  The location, facilities and entertainment were great for a family holiday. We ate on site a couple of time and used the passes to access the pool and clubhouse I. The evening and both adults and children enjoyed it thoroughly. However, the caravan was not uo to the same standard as we expected from such a great site. The interior was dated, there were lots of unnecessary items in the caravan that couldn't be used such as lamps situated where there were no plug sockets. There was a lack of plug in general which meant that you couldn't watch TV at the same time as having a lamp on. The kitchen was very basic. The grill wouldn't stay on and to use it, you would have to keep the gas knob pressed in. There was only one shelf in the oven, which meant that cooking for 5 people was tricky. From staying in other caravans there seemed a lack of storage space in bedrooms. We also couldn't seem to find any instructions on how the heating worked. When we arrived the shower was on and the bathroom floor was flooded, I believe there had been a problem with the water on site before we arrived so assumed that when the cleaners were in they forgot to turn off the shower. The light switch in the bathroom was also too short. This meant that 2 of the 3 children couldn't use the bathroom at night as they couldn't reach the pull cord. It was also very hard to shut the double bedroom door, which meant waking the children up eheb the adults went to bed. I think it would also be worth mentioning that, as you are surrounded by established trees that it is quite a common noise to hear acorns falling onto the roof. This wasn't a problem but 2 of the children were a bit scared of the noise on the first night.

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• Ruth - Verified booking

  The caravan is great in terms of facilities and little extras (including a lovely sign, bottle of bubbly, chocolate, flowers and crackers when we arrived).

  The bedrooms and bathrooms are good and the main area a good size with lots to do (board games, table tennis, big internet TV etc.). Anything we needed we could find. The main downside is that it could be cleaner. The caravan is quite modern but is let down by things like hair in the bath, mirrors splattered and the floor needing a good hoover. There is a hoover there but it doesn't work very well. This is the main reason I wouldn't totally recommend others to stay there. There are also some DIY fixings which are a bit wobbly (e.g. we had to take one bedroom TV off the wall and rest on a firm surface instead). The other issue was that some of the key facilities we were excited about weren't available. The clubhouse and pool were closed for refurbishment which we weren't informed about. The host was very apologetic about this and gave us some cash as a refund. But this meant entertaining 4 teens without this variety that we'd expected. And I'd asked for the pool table to be set up in the main living area which it wasn't. One of the teens and I put this together which took about 2 hours (gave us something to do). We could then convert it into a full size table tennis table after 2 days. The hosts were friendly and accommodating (they live next door). So in terms of practicalities, facilities and comfort I'd say this is a great place to stay and base yourself. Once the main park facilities are open this would be even better of course. Just a bit more time on the cleaning so it didn't feel ever so slightly grimy would make this a really excellent place to stay.

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• Christina - Verified booking

  We had a fantastic stay here at Muscat.

  The property was beautiful and felt safe and comfortable. The area was also in a good location and was close to other tourist areas if you have a car (and we saw a bus stop very close by too). Jon and Mel answered any questions we had and kindly provided us with basic necessities such as tea, milk, coffee, sugar and biscuits etc.. thank you. There were certain small things which could have been improved but certainly did not impact our stay. We felt there was definitely a need for a serving spoon or ladle in the kitchen cupboards. There seemed to be everything else other then this. There were also no cleaning facilities despite asking us to leave the lodge clean and tidy upon our departure (we had to go out and buy surface wipes/toilet rolls etc as there were no spares). Also could have done with some washing up liquid (we were left with an empty bottle which had enough for a plate or two). We did find a few dead insects upon arrival also but again, this was an easy fix and easily missed. Overall though, there is everything you could want. An easy to use hot tub, tourist magazines/leaflets, TV’s, two bathrooms, lots of kitchen equipment and guides on how to use oven etc.. and most of all, a beautiful lodge. Thank you both for a wonderful stay. We will definitely recommend/would return in the future.

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• Pauline - Verified booking

  Had a lovely stay at this lodge from 21st to 28th July.

  It truly was a "games" lodge. My youngest grandson was in seventh heaven! Lol Very spacious and comfortable lodge with every amenity. Twin beds throughout were very comfortable. Utility area where you enter the lodge was useful and there was a small ensuite in the main bedroom which was a god send for us grandparents...lol TVs in two of the bedrooms and an extra one in the lounge for the XBox. Just a slight concern that none of these three TVs were actually fixed to the wall/desk, but just propped up. Also the majority of the lodge was clean, but there were a few areas where it could have been a bit cleaner (dust on some of the shelves/back of the bed, and on the base of the shower). On the whole though a very nice, spacious lodge where we had a great holiday. Owner lives next door and was very friendly and helpful, but not intrusive. Be aware that this lodge is not part of the Park Holidays site that it is on and we had to pay extra for use of the facilities (which was £100 for the 6 of us and that was only because the lady at reception did us a deal!).

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• Ian - Verified booking

  The kitchen/lounge area of the lodge was clean and generally well fitted out.

  The addition of a teapot would be good and also a 2nd oven glove - lifting a hot dish out of the oven with 1 hand is not really safe. However, it is in the bathrooms that my criticism begins. The sink is way too small and it is difficult to get your head over the sink when cleaning your teeth/shaving. When sitting on the loo you can easily see very dirty marks on the front of the shower tray - not acceptable. Sealant in the shower had dirt/mould on it - but even worse was the appalling smells that both shower rooms gave from the drains once you have taken a shower. Not nice when you sleep in the adjoining bedrooms and a possible health risk. Only 1 toilet roll was provided for each bathroom for a weeks stay…. Also a hairdryer being provided would have been better than having to carry my own. Luxury lodge - no . Eco lodge - not sure how that can be with a hot tub outside, although not used by us. Such a shame as there is so much to enjoy about this accommodation…..but not by us again.

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