Holiday Apartments in South Hams District

Reviews

What our customers say about their holidays

• Marilyn - Verified booking

  I stayed at this property in hot weather when we were out every day.

  This years stay was end of September, cooler rainy autumn weather abd more of a convalescence. The front door looks new but has a large gap between door and frame so it rattled all night every night during a windy, rainy week. The sofas need better cushions or foot stool should be provided for shorter people or children, it is designed for someone with long legs, not shorter people. The leather sofas look nice but lack comfort and the cushions and throws are a bit tatty. Very stingy welcome pack, only tube of washing liquid, pad and cloth provided and some milk sachets, 2 coffee sachets and 2 tea bags and a few jelly sweets. I stay in Uk properties about 4-6 times a year and this is definitely the meanest. 1st Bedroom had cobwebs covered in dust in corners and along ceilings. POOR HEALTH AND SAFETY IN BATHROOM- No handrail or in shower/bath mat provided for very slippy bath. Incorrect Wi-fi details provided, these were corrected on request. Beds have to be completely stripped and bagged up but no bags were provided. Rubbish is expected to be bagged and put in bins outside which means carrying bags outside, down stairs, through garden and communal entrance to bins at the end of car park, which is an issue in wet weather with slippery steps. Kitchen saucepans and baking/ roasting tins are old and rusty and need replacing and no foil provided. No kitchen paper towel provided. The property would benefit from better curtains in cooler weather, as the thin cotton curtains offer no blackout and let in drafts.

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• Guy - Verified booking

  Generally a pleasant start but a disappointment with a throw back to dealing with a 'holiday company'.

  One gets so used to dealing with superhosts with ABNB whose focus is on the customer that dealing with Coast and Country was a let down. Arranging key collection for a late arrival was poor. You wouldn't talk to my wife whilst I was at work; security reasons apparently - really! Why did this property not have a key safe like most holiday homes have these days. no, after a long late journey we had to find your office in town and get the key from.....a key safe. We had to return the key to the office as well. Again, to satisfy your convenience not the customers. Cleanliness - though generally clean, the shower head was mouldy and both the wash basin and bath didn't drain effectively. You ended up standing in ankle deep water after showering. The push down plugs need to be regularly removed and cleaned to prevent blocking. Again an example of superficial cleaning without thought. Oven trays and saucepans were dirty and rusty with the chopping board also unclean. Comments about this were in the visitor book too so obviously these comments are not viewed or acted upon. Overall, we'd summarise as style over substance. A good example was the in built sound system. Not required and buzzed and banged all week, like some background annoyance. This all said, the week was enjoyable and the flat a base from which we could explore the beautiful area. Disappointing also that there wasn't clear provision for recycling. I really cannot believe that you have someone that 'sorts the rubbish' as indicated??

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• Guy - Verified booking

  Generally a pleasant start but a disappointment with a throw back to dealing with a 'holiday company'.

  One gets so used to dealing with superhosts with ABNB whose focus is on the customer that dealing with Coast and Country was a let down. Arranging key collection for a late arrival was poor. You wouldn't talk to my wife whilst I was at work; security reasons apparently - really! Why did this property not have a key safe like most holiday homes have these days. no, after a long late journey we had to find your office in town and get the key from.....a key safe. We had to return the key to the office as well. Again, to satisfy your convenience not the customers. Cleanliness - though generally clean, the shower head was mouldy and both the wash basin and bath didn't drain effectively. You ended up standing in ankle deep water after showering. The push down plugs need to be regularly removed and cleaned to prevent blocking. Again an example of superficial cleaning without thought. Oven trays and saucepans were dirty and rusty with the chopping board also unclean. Comments about this were in the visitor book too so obviously these comments are not viewed or acted upon. Overall, we'd summarise as style over substance. A good example was the in built sound system. Not required and buzzed and banged all week, like some background annoyance. This all said, the week was enjoyable and the flat a base from which we could explore the beautiful area. Disappointing also that there wasn't clear provision for recycling. I really cannot believe that you have someone that 'sorts the rubbish' as indicated??

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• Richard - Verified booking

  Overall we had a good stay.

  We know the area well having stayed in Salcombe many times. The location is very good - just a 2min walk into town. The space in the apartment is good and the view from the balcony amazing. The main bathroom was not very clean when we arrived. There were long hairs in the bathroom drawers and on the side. The balcony was also quite dirty with green moss and dirt around the edges. The flat is in a poor state of repair and needs work to bring it up to standard (although nothing urgent enough to raise during the week). As some examples, there were three chairs outside (not enough for us to use as a family) and one is broken. The table wasn't big or stable enough to use for any meals - a shame given the view. The plaster behind the kitchen radiator is crumbling off the wall (looks like damp). The ensuite shower leaks into the bathroom and the plumbing under the sink also leaks. An owner of another flat downstairs asked if they could come in and have a look as they were getting water leaking into their property from this one. It's not obvious where to put rubbish - there are black bags and green bags, but we couldn't find a wheelie bin for the black bags or any recycling. It would be helpful to have a couple of fans - the flat gets very hot at night and you can't open a window in the main bedroom as it's doors only. We wouldn't stay in this property again unless it is improved.

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• Louise - Verified booking

  Thank you very much for sharing your beautiful apartment.

  The location is the best in the world! My father & I sailed in the Club Regatta for many years in the 70’s & 80’s & often used The Salcombe as our base. This was the first year we have come to the Town Regatta and the positioning to watch the fireworks was the best we could have asked for. We even joined in the light extravaganza & put LED lights on the balcony. The apartment is perfectly situated & presented with all the accoutrements necessary for a perfect stay. We wanted for nothing as it was so well equipped. 3 small points which could be considered: 1. Recommend double or triple glazing on the Fore Street side (or suggest ear plugs to guests) as the noise from people on the street was not compatible with sleep until after approx 2am 2. Both my father & I found the sofas rather messed with our backs as were low and soft. 3. To cater for 6 (we only had 4) the fridge could do with being a tad bigger as you can’t get 2 litres of milk in there without using up half the fridge space. (These are not meant as criticisms as we managed ok but more ideas to make it 10/10) The apartment was truly delightful and we enjoyed our stay immensely. You have wonderful taste! Thank you

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