Villas In Swanage

Reviews

What our customers say about their holidays

• Ms Catherine Cooper - Verified booking

  The property itself is excellent - very good location, sitting room views, neutral decor, good bathrooms. Website description was very accurate apart from the extra futon in Bed 2 which was in the way. BUT, the property needs some maintenance and TLC: Bed 1's loo streams after flushing; Bed 2's bed needs the bedframe screws tightening; kitchen tap drips (though the low pressure was fixed - thanks); kettle badly needs descaling; 3 out of 5 wall light bulbs needed changing (done, thanks); salt grinder broken. Grubby table mats, washing up bowl, cutlery, info folder. No dishwasher tabs, bin bags, ovengloves, kitchen foil. On departure we were asked to strip the beds 'to protect the cleaners' - from what? Covid? The WHO has declared Covid over! Could do with some simple instructions for the TV - there are three boxes and remotes and it's not clear how to get normal terrestrial TV. The property was poor value last week because of the scaffolding obscuring the view from every window - I can send photos is you wish. Had you warned me in advance I could have rebooked for a later date. The lack of private parking due to the scaffolding turned out not to be a problem because there are 8 visitor spaces between 32 properties and it's early in the season. When I arrived I noticed the kitchen water pressure was very low and rang 0800 0487197 and it didn't connect at 6:15 on Friday evening. I tried to email you but your email turns out to be 'no reply' so I had to go to your office in High Street, Swanage on Saturday morning. A premium priced property without premium maintenance and service, and unfortunate scaffolding in our week. You seem to wait until a customer complains before doing anything about issues that the cleaners must be aware of ... but by that time you've lost the customer.

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• Mrs Remfry - Verified booking

  After being initially a bit disappointed on arrival at the flat, mainly due to the location (the view from the window is a barbers and a Chinese takeaway), we realised that it actually isn't in a bad position if you don't mind walking up a steep hill. We tended to take out everything that we might need for the day and evening so we didn't have to go back too often. We aren't used to traffic noise though, so had to keep the windows closed at night which was a bit uncomfortable. The flat was well equipped with a comfortable bed and large shower. Parking was quite a problem. After managing to get a spot opposite the flat, we didn't move the car for four days. The good thing about Swanage (which we really loved) is that there are so many beautiful walks with stunning views, nice restaurants and a regular local bus service, so that once we were there, a car really wasn't needed. We missed having an outdoor area more than we thought we would, but the excellent pub, just two minutes walk away, has a garden.

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• Mrs Boud - Verified booking

  Herbert's Place was a lovely property. The decor was very smart, clean and 'seasidey.' The kitchen was well equipped. There was even a steamer which is very rare in holiday lets. Good washing line for drying swimming stuff! Comfortable beds and peaceful location close to the town centre and sea. Great little courtyard with a shelter awning over the table and chairs if needed. All the crockery and cooking utensils seemed new, and in very good condition, as were the furnishings. Quality Bosch cooker and hob, and very new dishwasher too. The parking space is a real bonus in Swanage. But you don't need a car once you're there. Short walk into town, paths to Durlston, and along the coast. And from the town there's the steam train to Corfe Castle. We'd recommend the Breezer buses too. Wrap up warm though on the top deck if you are coming back later!

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• Ms Ward - Verified booking

  Accuracy of listing details. Yes you have a nice area outside the front of the property but the next door neighbour/owners front door is part of this. The front door of the property is actually a sliding patio door. The owners have the front door. There is an interconnecting door in the property. Presumably through to the owners property. The bathroom is level with neighbours garden and no blinds are provided. Lack of privacy. No where to hang a towel in bathroom. No heated towel rail. The big issue for us was that you have no control of the heating of the property. This was set at 18 degrees so if you are not warm enough. Tough. Not good enough for the price paid. We have been coming to Swanage for years now and have stayed at much better properties. Won't be returning to this one.

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• Ms Hill - Verified booking

  Generally we were more than satisfied with this property which we have stayed in previously and have booked again later this month. We would like to point out that the light switches at the top of the stairs from the kitchen to the lounge do not work. This means that at night, we had to go down into the kitchen in the dark before we could turn a light on. Also, the Expelair in the bathroom does not work which means everything gets steamed up. Obviously, we would not want these comments to be made public because everything else in the property is great but it would be helpful if they could be fixed. Thank you

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