Villas In Bamburgh

Reviews

What our customers say about their holidays

• Joanna - Verified booking

  The lodge was filthy, including the linen, towels and scatter cushions (some of which are actually on the beds).

  The floor was dirty, and left the soles of feet/socks black. There are lot of cobwebs in the high ceilings. I had to clean the kitchen worktops before use as they were covered in a white substance. Some of the pans in the cupboard were also dirty. The windows are so dirty it's difficult to appreciate the views through them. There is also mould in the bathrooms. This is in addition to the unacceptable level of dust and grime found pretty much everywhere else. Added to this is the general state of repair of the lodge. The paintwork is very noticeably chipped/scuffed/dirty in all rooms. Some windows didn't open. The longer curtains were stained/mouldy at the bottom. Unfortunately there are no cup coasters, so trying to protect furniture is difficult, despite the strict instructions in the file. There was no welcome pack, in fact there wasn't even a single toilet roll in the whole lodge, but thankfully we had the foresight to bring some. We also had to find the black bin which had been abandoned at the other side of the park. The previous occupants appear to have used the recycling bin for general waste as a result. To say we are disappointed, especially with the price paid is an understatement. I contacted the owner with the issues and photographic evidence, and requested some form of compensation for the time and effort it took to clean the lodge and launder the towels/linen. As you can imagine this was met with silence. Spend your money elsewhere. Holiday ruined.

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• Gaynor - Verified booking

  Cowslip lodge was situated in a perfect position, furnished out very nice,lovely furniture, beautiful views, nice accessories and a very sunny position all day, we were happy with the above comments.

  However the main thing that let this lodge down for us was the hygiene / cleanliness, very bad in the bathroom and shower and toilets, mould and stains. These can be rectified with a thorough cleaning. There were stains on the single duvet and hairs. I spent a full afternoon cleaning the lodge, but not the mould areas just a spray. We would be more than happy to book this lodge again, if the cleanliness and hygiene is rectified. The response from the property owner was first class and a very nice person. Please rectify this for the next guests as it is important for such a lovely lodge. Dryden company very polite and quick with their response, nice gentlemen that came out to the lodge. We were offered a cleaner to come out to the lodge but this would have been too disturbing for our guests. The lodge would benefit greatly with a gate for dogs as other dogs wander in and spoil it , this is an important fixture for a dog friendly lodge. Other dogs wander around the lodge and leave their mess which we had to clear. We had a lovely time in Cowslip and we would gladly return should the above issues be rectified as I wouldnt want to come away and clean whilst on holiday. More relaxing with a gate for the dogs and to keep others out. Thank you to the owner of this fantastic lodge, who will be proud to own Cowslip

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• Ken - Verified booking

  We really enjoyed the fabulous cottage and location The cottage is a ...

  We really enjoyed the fabulous cottage and location The cottage is a brilliant design with open plan lounge and dinning areas The windows at high level allow natural day light to illuminate the rooms The bedrooms are great giving room for four adults and and four children The Cow Slip Cottage is the best site on the complex in our opinion as its at the end facing the fields towards the view of the castle This is light up at night creating a great spectacle Bamburgh is great spot to be with fantastic beaches all the way down to Sea Houses Bamburgh Castle is special Holy Island is nearby too Bamburgh Golf Course is one of the best scenic courses in the UK The club house is a great place too with top notch food with friendly staff Also fish and chips in Sea Houses is a real treat with fresh fish from the fishing harbour The beach is in our opinion the best in the UK with lovely sand stretching from Bamburgh Castle to Sea Houses With healthy sea walks and air while the brave swim or surf We would recommend it and would like to think we could go again sometime

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• Rebecca - Verified booking

  Absolutely gorgeous setting with a view to the castle.

  Overall we were really delighted with the lodge however there were a few niggles which others have picked up on in other reviews but don't look like they've been addressed. It's a great size overall but the beds don't appear to be king size as advertised, one of the bunks mattresses was truly awful - you could feel every single spring, some of the towels were stained, lack of hanging storage in the bunk room and main bedroom, the long handle sweeping brush needs replaced, it was damaged and you could easily cut yourself on it, the welcome guide mentioned using coasters but there were none, and the outdoor seating cushions were stained. I think if you're paying a couple of thousand for a weeks holiday in a "luxury lodge" there shouldn't be anything to pick up on. Having said that though we did have a lovely stay, I only mention the above as they ought to be addressed.

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• Mandy - Verified booking

  This Cottage is in a great location, however, the Cottage downstairs needs a thorough deep clean, floors very dirty and rug and cushions need replacing due to stains and dog wee smell!

  This kind of spoilt it for us as the smell in the living room was awful. I have 2 dogs so I'm well aware of their smells but this is years probably of not being cleaned properly. The kitchen was well equipped but as a previous review stated the cleanliness of the downstairs needed addressing and also the tins in the oven were unusable (I took my own with me) I contacted Sykes who spoke to the owner about my concerns and when I was contacted back by Sykes I was assured this would be sorted!! It was not sorted, the said tins were still there and as the previous review they were unusable which disappointed us. The Kitchen floor, like the Living room, needed a deep clean. Bedrooms were beautiful, lovely clean crisp bedding and comfortable beds. Lovely towels too. Overall I would expect the owner to address these issues to avoid further not so good reviews!.

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