Holiday Apartments in Bamburgh

Reviews

What our customers say about their holidays

• James - Verified booking

  Five star views and location but flat is tired (bedroom lights not working, mattresses are well worn and uncomfortable, carpets are tired, shower ensuite needs black mold/moisture issue sorting).

  This is our second time staying - last time 2 and a half years ago. Feels like no time spent on upkeep since and found out when we were there that the flat is for sale. Cleaning team clearly work hard to keep it looking as smart as possible and it is clean. Worth noting that the brochure details in the flat are out of date and there is little mobile data service (inside and outside). We had a power cut just after we arrived. No idea if it was just us or elsewhere and no internet to check. Called twice to emergency numbers (they were wrong and had to redial) but got no response. Walked out to find others to ask and realised it was everywhere and all pubs were shut so nowhere to get food. Couldn't drive out further afield as it's electric gates to exit. Managed to get the number for northern power grid to find out more details and waited in the dark for 4 hours. No torches or candles in the flat despite it saying there was in the brochure - mains powered nightlights faded quickly. Bought a torch the next day which was also useful as the outside security lights for the front door and garages go off at around 7.30pm so you'll need a torch to be able to see to unlock the front door if you're not home by then. Worth also noting that your enjoyment will depend on your upstairs neighbours. Last time - small considerate family and barely any noise. This time 6 older adults who were noisy - no carpets there means you hear every footstep and scraped chairs - and bathroom fans going on at all times of the night. All the family struggled to get to sleep and stay asleep. This other party also took up all 3 visitor spaces as well as the one for the flat. Any service and maintenance people ended up blocking our car in as there was nowhere for them to park. Just inconsiderate and didn't care. Such a shame because it's a great location and the view from the lounge is breathtaking.

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• Alastair - Verified booking

  The flat was very good, comfortable, clean, well furnished and with excellent views.

  We loved it, and had a wonderful stay at Sandpiper! We want to make you aware of a few issues : Our main problem was access to the main gate. We arrived on a cold evening as it was getting dark. The code did not work, despite many repeated attempts and we could not enter. I phoned the local contact number and left a message, but no-one called back (still no return call, even after a week). We were completely stuck and getting colder, and so eventually I climbed the wall and retrieved the key. (probably not advisable as I am in my late 70’s, but fortunately still fairly fit!). This issue of the local contact not answering the phone, needs to be sorted out. Later we discovered an unlocked gate at the other side of the building - this could be given as a fallback option if the gate code does not work on the large metal gate. The key collection instructions are inadequate and need revising. We wasted time unsuccessfully trying the keys in the wrong door, near the key collection point, until we finally realised that the entry for Sandpiper is through a different door on the left of the building. External signs should be provided showing which flat is in each building. Another main issue was the quality of the exterior lighting. This needs updating as the paths and steps were extremely dark at night with no PIR lights. A real safety hazard for people like my wife who has some problems with balance and mobility. We would also suggest that the heating is turned on in advance of guests arriving. All radiators were off when we arrived on a cold November evening, and the flat felt very cold. A larger TV (with instructions) would also be an improvement, as this screen was too small for the room. When we settled into the flat we really enjoyed it, and had a really great stay. Thank you very much !

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• Patsy - Verified booking

  Sandpiper was a lovely apartment, warm, clean and very comfortable.

  The down side was there were two couples sharing and only one key fob that opened the main gates. We repeatedly asked for another fob and were 'fobbed off' saying they only ever gave one key fob per apartment which I know for a fact isn't true. The solution according to Northumbria Coast and Country Cottages was when one couple went out, to put the key ring with the fob in the safe box on the garage wall and then when the other couple went out they retreive the keys, open the gate and then put the keys back in the safe. So, when we arrived back sometimes in the dark, we had to stop the car, open the pedestrian gate, putting the code in which doesnt always work, go to the key safe to get the key that opened the main gate. All this was such a hassle. The letting agent said they would contact the owner but we heard nothing back. I do feel that the maintenance company must have spare fobs but was told they dont. All this has left us feeling that we will not book again through Northumbria Coast and Country Cottages especially as they have either amalgamated or been bought out by Sykes and their service has deteriorated, you can no longer ring the local offices instead you are put through to Sykes. I would add that the second set of keys at the apartment was not for Sandpiper but for an apartment called Meroo so we had to go into Seahouses and get a second set of keys but without the fob for opening the main gates. Such a shame but we wont be booking Sandpiper again.

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• Kevin - Verified booking

  Really enjoyed my stay at Mistletoe Cottage.

  The property had everything I could require (with perhaps the exception of a “proper” oven) although this wasn’t a major problem. Considering the proximity of the property to two of Bamburgh’s most popular pubs, I was pleasantly surprised by the lack of noise. All furnishings were very comfortable, particularly the bed (I do like a firm bed and got one here – lovely!). A few more hangers in the wardrobe would have been appreciated, although again, this is a minor grumble, as there was lots of drawer space. Free parking in the village can be problematic, but obviously in a village as popular as Bamburgh you wouldn’t want it spoilt by masses of cars everywhere. If you do manage to secure a spot around “The Middle” (green space in the middle of the village) be aware that if you take your car out for the day you probably won’t get a space back before the evening. There is a pay and display car park beneath the Castle (NOT the Castle car park itself). Back to Mistletoe Cottage itself. It’s perfect base for couples or singles who wish to explore northern Northumberland. It was very clean and tidy had everything I really required, and because the cottage is detached you didn’t get disturbed by much in the way of noise. I loved Bamburgh, where everything is just a stones throw away. The beaches are stunning, the Castle, magnificent (can be seen quite clearly from the cottage) and I was very sorry that I had to leave at the end of my holiday.

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• Anne - Verified booking

  Excellent location with stunning view of castle.

  Generally well-equipped with sufficient crockery & cutlery for four person stay with odd gaps - no bread knife or bread board. Only five table knives against many spoons & forks. Two tea towels & a pair of oven gloves but no kitchen towel. Handle to utility cupboard is loose (we kept it ajar in case came off completely). Hardest thing was fathoming getting keys & getting into property, especially with such very strong springs on all doors-could maybe warn people of that. (Took me ages to get through pedestrian gate. The key pad says enter flat number. If you indicated that the first zero of the key code we were given is to switch the screen to accept the rest of the entry code which is displayed but must then press hard to find ‘enter’ button & immediately push the edge of the gate with force otherwise you are too late & have to start again!! Could also say location of relevant parking space ( very hard to see numbers at back of garage area). Getting out also a little tricky on last day as one person has to open outer gate for driver to pull forward then sprint to box to lock up key & fob then back to car. (Otherwise driver goes through gate and sit & wait whilst you use pedestrian gate - not a major problem but maybe hard if not steady on feet!!). However all that is worth it for a beautiful place to stay & would certainly recommend (in fact our daughter recommended it to us but clearly either had no problem doors/keys or had forgotten!!)

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