Beach Cottages In Norfolk

Reviews

What our customers say about their holidays

• Sue - Verified booking

  When we pulled up outside my heart sank when I saw the state of the outside of the property and my initial thoughts were OH NO what have we come to?

  The front garden gate is broken and the fence clearly hasn't been painted for years. The front garden was all overgrown and we had to push our way through the overgrown bushes that are growing over the pathway to get down to the front door. This was not great when you are battling your way through with luggage and its raining. Windows on the outside are filthy, clearly not been cleaned for a very long time. There's paint peeling off the fascia's and soffits. UPVC is green as it has not been cleaned for a very long time. There are weeds growing between the slabs. Some are so tall that they are above the windowsill. Unfortunately the back garden is the same. Again there are weeds growing through the slabbing at the back of the property. Slabs have not cleaned or swept. There is no back lawn to speak of, its made up of weeds. The garden down the side at the rear of the property is all overgrown with raspberry bushes to the point that it is taking over the washing line; there was one line that you could use as long as it wasn't windy as the washing would just blow into the overgrown raspberry bushes. Saying that though you are not able to use any of the so called pegs that are provided as they are all brittle, broken or rusty. The peg basket that they sit in is filthy and is actually green. Conservatory is absolutely filthy on the outside. All green and dirty, to the point even the windows on the outside are green in areas. The roof of the conservatory is the same. Certain aspects of the property inside also need attention. Some of the saucepans need replacing - they are cheap and worn out. Some of them need throwing away and new ones providing. The Kitchen strip light is broken and covered in grease, although it did have four working bulbs. The hoover smells horrible when it is turned on - needs cleaning As for the curtains- The curtains in the front bedroom do not even meet in the middle. They are just two squares of material hanging up at the window, but they are worse than useless. They are far too small for the window, therefore in the morning the light comes flooding through causing you to wake too early. Back bedroom curtains fit the window, but they are so thin that they are needn't be there. Needless to say, neither sets are lined! There was even a hole in the front bedroom door. Beds are extremely uncomfortable too. My husband ended up with a bad back and ended up sleeping on the sofa for a week The owners have provided CD's and DVD's but the players but not work. I see from previous reviews that this has been mentioned before As you can see from the above list of problems listed above, we found the property to be very poor, and not worth the price charged. We had been looking forward to this holiday as we love going to Cromer, but our experience was somewhat spoilt this year due to the above. It's a shame i have to write this bad review as the property is situated in a great location and could be lovely. Needless to say, we will not be staying in this property again. I will be putting in a formal complaint to Sykes holidays and looking for a refund

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• Humphrey - Verified booking

  This was a disappointing and frustrating stay.

  Unfortunately, the merits of the accommodation were overshadowed by the fact that we joined a long list of previous occupants (some as recent as a week or two before our stay) who had problems with the television. In our case, it didn't work. During October, with nights drawing in and inclement weather, that can be a significant drawback. After a couple of frustrating evenings attempting to make the TV work, we reported the problem to the owner by text early on the Monday morning. That produced no response until after we had also reported the problem to Sykes on the Tuesday evening. On the Wednesday morning, a gentleman turned up and confirmed the TV was broken. Cutting a long story short, we eventually received a replacement TV on the Thursday morning - the last day of our holiday. We received an offer of £50 compensation from the owner, which we regarded as too little too late. The input received from Sykes - including the use of their Resolver procedure - was nil. A broken TV is something that can happen to an owner of a holiday rental at any time. This, however, was evidently a long-standing problem that had been reported by a succession of owners but had not been addressed - either by the owner or by Sykes - as it should have been. What is the purpose of reviews if problems raised by them are not dealt with? All in all, a disappointing and unsatisfactory holiday. If we had known beforehand that the TV was not working, we would not have gone near the place. . .

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• Terry - Verified booking

  This property was like the Curate's Egg.

  ...good in parts. The accommodation was very, very good. It was clean, tidy, well decorated and furnished with comfort in mind. The kitchen was equipped with everything one would want for an enjoyable stay. The welcome pack of tea, coffe and biscuits was a nice touch, as was the vase of fresh cut flowers on the kitchen table. The sofas in the living room were extremely comfortable. Although some people may have found the beds to be on the hard side, we found them to our liking. The only problem with the interior of the property was that the television was unwatchable because the picture 'flicked' or pixelated after the tv had been on for a couple of minutes. This was not a problem for us as we had brought a laptop and were able to watch programmes on that. We were also very disappointed with the condition of the garden, both front and back. It appeared not to have been touched for several months. It was so overgrown that it was impossible for us to use the patio at all, as the overgrowth had encroached over the area. It was not until the day prior to our departure that two men turned up at the property to deal with the garden. We would have thought that, for the price the owners charge to rent this propery for a week, they would ensure that the garden was kept in as good a condition as the interior. Would we rent this cottage again? Probably.

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• Richard - Verified booking

  The standard of accommodation was shocking.

  The blinds in the kitchen were like they had been found in a skip. They were old and had a considerable number of strips missing. The blinds in the living room, were stuck together with masking tape and the shower rail was stuck to the ceiling with masking tape. Overall the standard of accommodation, was shockingly poor, when you consider that I paid £1067.00.The property was more of a cheap rental property, where the landlord barely maintained the property and charged an absolute fortune to the renter. I work as a nurse, not looking for either appreciation or thanks. These hours are long and hard, wearing PPE equipment, as well as masks for twelve hours. So when I come away, having spent £1067.00, I expect a high standard of accommodation and not feel that I have been fleeced. The holiday was over priced in the first place, with owners exploiting an over subscribed market for holiday accommodation in the UK. In addition, fish and chips at £26.00, beer at £5.10 a pint, it left a nasty taste in my mouth. I would like a refund, which I would like to negotiate. Overall, I am disgusted with this property and would never book this property again, or use Sykes again. I await your response.

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• Nina - Verified booking

  This house is in a convenient spot for a walk to the supermarket and the train station, we caught the train into Sheringham which we found to be easy and convenient.

  It is about a 10 minute walk to the slope which is the access to the beach. Fine going down, a trek coming up but worth it! We found the welcome pack to be a lovely addition and we found the house to be pleasant, clean and tidy but some parts could do with some TLC. The Tv is still constantly flickering which we believe is down to the Sky box HDMI cable. We brought our own Roku box from home which comes with its own HDMI cable and when we plugged it in the Tv worked fine. As others have mentioned the garden needs some attention. The patio area could be bigger so it could be enjoyed by everyone in the house also the garden could be better maintained. Strangely, there were only carving knives to use for preparing dinner etc in the kitchen, not sure if these have been taken by previous occupants. The curtains in the main bedroom did not fit the width of the window properly and they let in too much morning sun light. It would be so much nicer to have thicker curtains when trying to have well needed holiday sleep in. All in all in an excellent location away from the hustle and bustle of the town centre and close enough to the beach for an evening sunset stroll. We would stay here again if visiting Cromer.

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