Holiday Apartments in Bridport

Reviews

What our customers say about their holidays

• Dawn - Verified booking

  This review pertains to a reservation made in November 2024.

  The Penthouse in West Bay has always been my wife and my preferred choice for a peaceful week-long getaway in November, consistently delivering first-rate, 5-star luxury—exactly what one should expect for the price paid. Unfortunately, upon our arrival on Friday, November 22nd, we found the building covered in scaffolding. While this was less than ideal and we wished we had been informed when making the booking, we thought we could manage. What we found unacceptable was a group of loud workmen showing up right outside the balcony and terrace of the Penthouse at 8:30 in the morning, working on the wall render just inches from the windows. It quickly became clear that a private and tranquil week away was out of the question. As Lyme Bay Holidays could not provide an alternative property of similar caliber, we made the decision to leave for home immediately. Additionally, we typically purchase frozen foods for our stay and use the Penthouse freezer. Regrettably, either the previous occupant or an operative from Lyme Bay had turned off the freezer at the mains, and we only discovered this hours later when we found all the food had thawed and was spoiled. In conclusion, after numerous telephone calls to Lyme Bay Holidays (now operated by Sykes Cottages), we were able to secure a partial refund. However, since we had to cut our trip well short, it was clear we did not enjoy the week we had hoped for. To date, we have yet to receive any apology from either Lyme Bay Holidays or the property owners, which is particularly disappointing considering we are loyal customers and given the significant amount we spent

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• Ralph - Verified booking

  The location of a property on the seafront was a prerequisite and it did not disappoint.

  However there are serious access issues :- 1. The gates to the carpark were permanently open and hence parking was insecure (worse than parking up outside as anyone could wander in and remain undetected). 2. A previous reviewer noted that the lift was broken and when we arrived it was "Out of Service". Therefore either it had not been functioning for weeks or it had broken down again. We had the inconvenience of hauling baggage up three flights of a narrow, steep, winding staircase. The lift was "fixed" during our stay but there was always a nagging doubt whether or not we would arrive at our destination as the doors sometimes did not shut properly. 3. The key pad for the side door did not function when the code was input. By chance, the owner of the downstairs cafe was outside and told us the press the "Tradesman's" button for access which worked. If we had not bumped into him, we would have been none the wiser. He was aware it had been broken for a long time. Beggars belief. 4. The numbers on the entrance door lock box are extremely difficult to read even with the additional light and the box is set at a height for giants. As a general note, the building has been designed by an Architect to look pretty rather than for the benefit of people who actually have to live in it eg The kitchen area is so dark the lights always needed to be on even in broad daylight, rabbit warren of corridors, badly positioned columns in the basement making parking a car a major operation.....

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• Nigel - Verified booking

  Overall our stay was fabulous.

  We did have terrible trouble with the key safe outside No. 25. It just wouldn't open. We happened to speak to a neighbour on the groundfloor, who said he'd had the same problem. Eventually it did open, even though we hadn't done anything different. Also, the far end blind in the living room was stuck and wouldn't close. The cables in many of the blinds were twisted and sometimes difficult to open/close, although they all did eventually. I wonder if the installer could do a maintenance visit from time to time. We found the long sofa somewhat uncomfortable as it seemed to slope. We dealt with this by putting several cushions on top. Maybe it needs serious plumping up or refilling. Please don't let these comments take away from the fact that the apartment is fabulous and it is great that the owners act upon receiving feedback. We would really like to come back, but believe a five night stay may not be possible next year, according to the website - minimum booking is a week. Is this the case?

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• Bridget - Verified booking

  The flat evidently had not seen a handyman for some time; balcony door needs attention, many of the fittings in the shower room were loose.

  The mattress on the bottom bunk was the most uncomfortable ever. Comfort was eased by putting the top bunk mattress on top of the other mattress but was still unsatisfactory as it meant I banged my head every time I wanted to get out of bed! There is room for twin beds in the second bedroom so suggest the bunk beds are replaced with one bed under the window & the second along the wall opposite the TV. If the bunk beds were replaced with single beds (with decent mattresses), I would consider returning as the location was perfect, especially with under cover parking. There were stains on the dining room chairs and the sofa. The windows were filthy. We liked the large sofa.

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• Mr Sharp - Verified booking

  There were issues that arose during our occupancy. These were: The microwave was plugged into a faulty socket, resulting in the equipment not functioning. The water supply to the washing machine had been turned off. We had to have a maintenance person fix both issues, which could have been prevented if the equipment had been checked between customers. Several of the kitchen utensils were found to require washing before use. The toilet seat lid in the en-suite shower room was loose. These issues were niggles rather than disasters, but nevertheless did detract from our full enjoyment. I don’t think we would recommend the property at the full rental.

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