Villas In Bridport

Reviews

What our customers say about their holidays

• Dawn - Verified booking

  This review pertains to a reservation made in November 2024.

  The Penthouse in West Bay has always been my wife and my preferred choice for a peaceful week-long getaway in November, consistently delivering first-rate, 5-star luxury—exactly what one should expect for the price paid. Unfortunately, upon our arrival on Friday, November 22nd, we found the building covered in scaffolding. While this was less than ideal and we wished we had been informed when making the booking, we thought we could manage. What we found unacceptable was a group of loud workmen showing up right outside the balcony and terrace of the Penthouse at 8:30 in the morning, working on the wall render just inches from the windows. It quickly became clear that a private and tranquil week away was out of the question. As Lyme Bay Holidays could not provide an alternative property of similar caliber, we made the decision to leave for home immediately. Additionally, we typically purchase frozen foods for our stay and use the Penthouse freezer. Regrettably, either the previous occupant or an operative from Lyme Bay had turned off the freezer at the mains, and we only discovered this hours later when we found all the food had thawed and was spoiled. In conclusion, after numerous telephone calls to Lyme Bay Holidays (now operated by Sykes Cottages), we were able to secure a partial refund. However, since we had to cut our trip well short, it was clear we did not enjoy the week we had hoped for. To date, we have yet to receive any apology from either Lyme Bay Holidays or the property owners, which is particularly disappointing considering we are loyal customers and given the significant amount we spent

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• Wayne - Verified booking

  Really nice, and spacious holiday accommodation, right next to the sea, as the name suggests.

  Access by a typically narrow Dorset lane, so be prepared to find passing places etc.! Well equipped generally, with washing machine, dishwasher, microwave etc. Some more drinking glasses would be useful, as all that is provided are pint beer glasses, wine glasses and champagne flutes - a set of tumblers would really help. Comfortable beds, and plenty of storage space, especially in the back bedroom. The cottage is very warm, with thick quilts - it was actually too warm when we went, during a hot spell!! There were a few issues, mainly due to inadequate cleaning. The fridge was so badly frozen that the ice box was unusable - the ice was so badly built up that the icebox door wouldn't close, and nothing could be put inside. I had to defrost the fridge to use it. Another problem was the shower. The first evening shower nearly flooded the room, as the drain was blocked, and I had to remove and clean the hair trap - Nothing says 'happy holidays' like cleaning strangers hair out of a shower!! The kettle was so badly scaled up that every drink resulted in limescale in the mugs - so I had to clean that out too! One of the serving ladles had chunks of dried food on it - not hidden in a drawer, but in the holder on the worktop. How was that not spotted? Fluffy dust build up around the bedside cabinets, a previous guest's belt left in a wardrobe . . . . . It's a shame about these niggles, because the cottage is lovely, but cleaning and checking between guests really needs addressing, especially given the 6 hour window between departure and arrival.

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• Nigel - Verified booking

  Overall our stay was fabulous.

  We did have terrible trouble with the key safe outside No. 25. It just wouldn't open. We happened to speak to a neighbour on the groundfloor, who said he'd had the same problem. Eventually it did open, even though we hadn't done anything different. Also, the far end blind in the living room was stuck and wouldn't close. The cables in many of the blinds were twisted and sometimes difficult to open/close, although they all did eventually. I wonder if the installer could do a maintenance visit from time to time. We found the long sofa somewhat uncomfortable as it seemed to slope. We dealt with this by putting several cushions on top. Maybe it needs serious plumping up or refilling. Please don't let these comments take away from the fact that the apartment is fabulous and it is great that the owners act upon receiving feedback. We would really like to come back, but believe a five night stay may not be possible next year, according to the website - minimum booking is a week. Is this the case?

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• Mike - Verified booking

  I emailed you from the cottage.

  Incredibly dissatisfied with the location and condition. Had we known it was right next to the A35 we would not have booked. Two nights unable to sleep due to the incessant noise from cars speeding down the A35, it went on throughout the night. Mould in the bathroom and a general air of neglect. The general state of the cottage left a lot to be desired. Has anyone from Sykes been to check it out.....? We have an annex at our Hampshire home and consistently get 10 out of 10 from guests, Barton cottage would rate three at best on our scale Will not be recommending this to anyone, Its an incredible disappointment given that it was a 60th birthday surprise for me fiancé. Someone from your company needs to visit this cottage and ask themselves would they pay the amount we have paid. Is there a way of sending pictures of mould, please advise We feel cheated and feel a refund would be appropriate Sincerely

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• Linda - Verified booking

  Overall, we enjoyed our stay.

  . It was lovely and quiet, stylishly furnished and contemporary. We felt there were a few negatives. The beds, although very comfortable, are low and not ideal for those of us less sprightly. The blinds on the velux windows were very difficult to pull up or down. We found it easier to leave the blinds closed then battle to open them! The water pressure in the upstairs bathroom was very poor. The shower wasn't much more than a trickle. That said, the downstairs shower was very effective. In the back yard, the steps are very steep and no handrail, so are a bit tricky. The hotel pool, although not managed by the owner of the accommodation, is very tired and the water had lots if debris, so was a bit disappointing. Just something to be aware of as the accommodation info highlights the availability of the pool.

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