Charmouth Holiday Cottages

Reviews

What our customers say about their holidays

• Julie - Verified booking

  We stayed here for 4 nights, 2 adults and 2 kids (8 & 6) and our dog.

  It's a lovely little cottage and was so clean and we were treated with a lovely welcome pack with tea coffee and biscuits etc which was such a nice touch. The kitchen has everything we needed including washing up liquid/ cleaning sprays etc. The bedrooms were very clean and comfortable with plenty of wardrobe/drawer space to store clothes etc. The only 2 things i would say that i would change about this property was, the living room only had one 2 seater sofa and 2 single wooden chairs, unlike the photos which show two 2 seater sofas and 2 wooden chairs. For a family of 4 we didn't feel one small 2 seater sofa was enough, especially as my husband is over 6 foot and took up practically the whole sofa. I'd probably swap the 2 wooden chairs for another 2 seater sofa to make it a bit more cosy. The second thing is that the listing states that the property had an 'enclosed garden'. Which it does have, but the fence at the top of the garden is only about 15cm tall, so when letting my dog out in the garden for the first time, I was quite surprised to look up and see him looking at me excitedly from the next door garden! Thankfully he has excellent recall so came straight back on command, but for anyone with young kids or dogs more than a few inches tall, there's not a lot to stop kids and dogs going over to the next door garden. Overall we really enjoyed our stay here, and found the 5 minute drive to charmouth beach really handy, also a 5 minute drive to Lyme Regis bitg both of which had plenty of parking.

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• Maureen - Verified booking

  Firstly we loved Lyme Regis.

  However finding the property and key safe situation was a different story. We were not told until we had paid the full price of the holiday about the keysafe situation. We have used Sykes Cottages before and after payment we have been given instructions and the owners number which gives us as seniors peace of mind incase of any problems or difficulties. Your previous properties have been perfect no problems at all and even a welcome pack to greet you not here sadly. The garden isn’t inviting as it looks in the photographs. We were looking forward to using the deckchairs but they were in a poor state tucked up the side of the building.In fact all the garden furniture was in a poor state and it was a lot of money to us what we paid to be disappointed like this. It’s supposed to have a washing machine but it hasn’t that shouldn’t be stated. Yes it states the steps to the bathroom are step but that is a bit of an understatement for health and safety reasons there should be a rail put there.The extraction fan was making terrible noises so we were nervous to use it so refrained and that wasn’t ideal as there is no window in the said bathroom. We didn’t stay the whole term of the holiday we had to return home the bed was so uncomfortable we were suffering with terrible backache. Luckily it was very warm so didn’t require to use the duvet so layed that on the mattress to try and make it a bit more comfortable.

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• Susan - Verified booking

  We were very disappointed to receive an email on the first morning of our holiday (email not seen till arrived) that the next door neighbour was having solar panels fitted.

  On contacting LBH (phone) we were advised that these works would only take about half a day. This proved to be inaccurate. The scaffolding was taken down on about the Monday, workers then reappeared on Weds afternoon and had a half day getting the property ready for the solar panels, they then returned on the Thurs morning and were still there at 2.30 when we decided to vacate the property and go home. We were obviously misinformed about the length and the times of the works and the drilling etc had an impact on our enjoyment of the property. I would also add that I was not impressed that I had to ring LBH to ask questions regarding the works as I could not respond to their email advising of the issues. Also, having spoken to someone (Mia I think) at LBH I was promised a call back on my mobile phone within 30 mins which never happened, however, on returning home there was a phone message on my landline, not much use as I was obvioulsy not at home. I did infact notice a message on my LBH account which I was unable to respond to and could not be bothered to ring again. I think that LBH need to change the way they expect clients to liaise with them, firstly by allowing emails from them to be replied to. Also, by allowing messages on the LBH account to be responded to. It almost seems that you do not want to deal with issues and therefore make it has inconvenient as possible for holiday makers to raise issues.

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• Trevor - Verified booking

  On arrival we found the Chalet was presented in a pleasant manner.

  On using the kitchen we found it to be very claustraphobic with a counter top freezer with a micro wave oven sitting on the top taking up a third of the already limited work space. On sitting down on the sofa we found dirty used tissues that had been stuffed down the side cushions. On unpacking our supplies we found that all the cupboards were full of equipment and seemed to be stocked for 8 to 10 people. The fridge did not have a bulb which made it awkward to see inside. The TV service kept switching off every so often. On going upstairs we found there was no rail on the right side, ( being 75 and 72 we found this a little worrying as to safety. We found dirty tissues ( which we have left ) under the head end of the bed. We could not open the shylight and it was very dirty. Whilst reading the welcome book it stated that NO VISITORS WERE ALLOWED. What we could not work out was why there was enough cutlery and glasses and crockery for 12 people. Having no dishwasher the used crockery etc had to be washed up .when used.. We have holidayed at Fernhill since 1990 ish and have stayed in different Chalets. The site seems to now be occupied by owners and is not in the best upkeep that it could be. Lyme Bay staff were again outstanding. There to help in all cases 10 out of 10. We have photos of all our concerns, we would stay at Fernhill again but not at No 44.

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• Naomi - Verified booking

  The house was well equipped and in a really nice location.

  It was helpful that the Lyme Bay Holidays caretaker could come promptly to sort out the problem that we had with the taps. It would have been much better if the cleaner or someone local could have turned on the immersion heater the day before we arrived or even the morning that day. It wasn't so nice to arrive to no hot water and then it was quite difficult to find the instructions and figure out how to turn on the switch in the cupboard. We had a 5 hour drive with lots of traffic, so were quite tired and just wanted a hot shower. There seems to be some issue with the plumbing that the tap upstairs on the shower / bath jammed up, so we couldn't get anything out of the tap. And then when we used the hot water tap downstairs for washing up, the water came in fits and starts, suddenly spraying out and then stopping for a bit. This was fairly consistent through the 4 days we were there. The downstairs shower was fine to use with enough pressure, once the immersion heater had been turned on over night for there to be enough water. I think if there were some more clear instructions in the guest book about the hot water that would be better. Overall we had a nice holiday, the terrace was nice, and the kitchen was well furnished. Thank you for hosting us. (It is up to you how much of this you want to publish online, I don't mind)

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