Christmas Lodges & Log Cabins In The United Kingdom

Reviews

What our customers say about their holidays

• Michael - Verified booking

  1). We found the property to be dirty and damaged on the outside and it hadn’t been cleaned properly on the inside with cobwebs, dead insects, dirty, sticky kitchen stools and dirty carpets.

  2). The kitchen area had a stained sink, dirt around the hob, sticky food on the side of the fridge and on the floor. The pizza tray is rusty and the oven tray is dirty. Cupboard handles are sticky, cupboard fronts are stained and we found rodent droppings under the sink. 3), The shower head is filthy and doesn’t stay on the wall of the shower. The WC pan is stained as is the drain in the sink. 4). The pillows are stained. The owner replaced them at our request and the replacements were stained too. The TV in the bedroom doesn’t work and the TV in the living room doesn’t receive any BBC channels. 5). The property is described by Sykes as ‘recently refurbished’. There is no evidence of this. 6). Sykes Customer Services have been particularly unhelpful in dealing with our complaints. We have provided them with photos of the property and they have taken no responsibility for the condition of the property even though we booked it having read the description on their website. They say that the property owner.is responsible for the property being clean, equipped as described and suitable for rental and not them. 7). We found the owner to be well meaning and he did try to deal with some issues. He was helpful in returning some items of clothing that we’d left in the cabin and for that, we are grateful. 8). However, we cannot recommend this property. We abandoned our visit after two nights, having booked the cabin for a week. We’ve booked many cottages with Sykes over quite a number of years. If they are happy to offer properties in this condition, then we will be very reluctant to book again with them. They have totally ignored the photographic evidence we have submitted to them and have simply relied on what the owner has told them. They rely on what is written in their ‘small print’ to attempt to evade any responsibility for the marketing of this property even though renters are totally reliant on them describing properties accurately. Renters are not provided with the contact details of the owners when booking a property so cannot contact an owner for up to date information about a property before making a booking. You’re only provided with the location details when you’ve paid the rental in full and with no facility for a refund if the property has been described inaccurately. We’ll be interested to see whether Sykes Cottages publish this review in full on their website. We have photographs that support each of the comments we’ve made in this review.

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• Emily - Verified booking

  We recently stayed at Castle View Cabin and the cabin is situated in beautiful surroundings.

  Unspoilt views of the National Park & the sea views across the field were breathtaking. It was a peaceful spot that was ideal for accessing Scarborough & Whitby alike & there were some great places nearby to visit. The Hayburn Wyke Waterfall was incredible & a wonderful spot to have something to eat at the nearby pub. We also highly recommend Bryherstones, a great place to eat with excellent home cooked food & warm hospitality. The Cabin itself we unfortunately found to be unclean so we ended up having to clean it ourselves to make it more comfortable. The doorways into the bedroom & bathroom were very narrow but there was warning of this on the website. We found the bedroom smelt of damp & the bedding didn’t smell clean, the same with the towels. The bed itself was very comfortable but we couldn’t really rest as the smell of damp was so strong. The shower was lovely and powerful however. The hallway floor was dirty & the doormat was unclean to the point we had to move it out of the way to avoid standing on it. The kitchen floor was dirty when we arrived; crumbs scattered about & we had to clean the cupboards before putting our food away as they too were dirty. We couldn’t use the kettle or toaster as the kettle was filled with limescale & the toaster was full of crumbs. There was no bin bag in the bathroom bin & no spare bin bags for us to use which meant having to put bathroom rubbish into the kitchen bin to dispose of at the end of our stay. There were dead insects all through the cabin; on the window ledges & in webs across the ceilings. The outdoor area was wonderful, a great spot for star gazing. However the bench at the top of the steps isn’t safe for use as it is broken. This could be a lovely retreat as the location is wonderful. However the cabin really does need a deep clean & improving to maximise its potential. The owner did leave a bottle of wine & milk in the fridge which we were grateful for but sadly won’t be returning. We really hope this property is improved on for people to enjoy the wonderful surroundings in the future.

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• Karl - Verified booking

  Lucy was fantastic, she was friendly and obliging over text and helping me get in.

  The Hut itself is a beautiful thing. I was able to cook easily and one can make the space quite toasty of a chilly evening if you so wish. Its on a very pretty farm; I enjoyed seeing Velvet the pig in the morning from the bathroom window and loved the horse who would often approach the enclosure out of carefree curiosity. The Hut door faces the sunrise. As I was there to meditate and relax, I was delighted to discover the open to public spiritual gardens and yurt of "The Quiet View" only two minutes up the road (give it a google). I really enjoyed the country lane and woodland walks the surrounding area had to offer. I was surprised how quiet and left to my own devices I could get as its only 7 miles from a city. I popped into Canterbury for the Cathedral (and Tesco) and it was only 20 mins on the bus with a £2 card tap. That said, a breezy walk into next village Barham has quite a nice shop and Bishopsbourne the other way had a nice pub and cafe. About 150m up the road from the Hut was a blue plaque for the Sculptor Henry Moore who lived there in the 30s (for any fellow nosy art nerds out there!). A really gorgeous stay, I shall return.

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• James - Verified booking

  Absolutely fabulous stay.

  The weather wasn't pleasant, but it made no difference. Clean, warm and cosy, with beautiful views, the perfect place to relax and forget about the daily grind. We loved everything, from the two gorgeous Highland Bulls in the adjacent field to the gorgeous cats and kittens that liked to peer through the door window for treats. Breakfast, sat overlooking the rolling fields to the sea beyond was a delight, the kitchen had everything you need, including a welcome bottle of wine, a lovely touch. James, the owner, is a lovely guy. He lives in the adjacent farmhouse and is at the end of a phone if you need anything. We dined twice at The Blacksmiths Arms, a 5-minute drive away, and the service, atmosphere and food were fantastic, highly recommended. Only one note of caution. If you fancy getting a Chinese takeaway, avoid Morrido like the plague. How it is rated so highly is beyond me. The place was filthy and having got back with a £27 banquet, the whole lot ended up straight in the bin. Greasy, gloopy, just horrible.

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• Natalie, Reza and Foxy - Verified booking

  Our two night stay at the charming Yurt was magical! From the moment we arrived, we were embraced by the warm and genuine hospitality of Jo & Steve. the wonderful owners who made our experience truly unforgettable.The Yurt itself was a cost haven. Breakfast (and the burger!!) were culinary delights that delighted our taste bud. One of the highlights was to interact with their cows, (you can feed the pigs too)/Leaving the yurt is bittersweet as we get to leave behind our magical retreat BUT we are already planning our return and this time with our friends.Thank you Jo and Steve for your hospitality, your chats, the food everything. Thank you for the personal touch that made our stay so special. It was the best (my best) birthday ever.

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