Christmas Lodges & Log Cabins In Wales

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  Lovely looking property inside and out, and very clean!

  However, we really noticed where money had been saved, such as the paper thin hangers in the wardrobes, which couldn’t even support the weight of a pair of trousers. Additionally, the mattresses were very, very soft and in the double room my husband and I just rolled into the middle where there was no support under the bed at all. The 3 seater sofa was also very soft and we were nearly at the floor if we sat in the middle! I think it must be a sofa bed but this meant again there was nothing other than the cushion under us if we sat there. By the end of the week, all 4 of our backs were aching! Additionally, the listing says that things like toilet roll and dishwasher tablets are provided so we didn’t bring any but we were left with 2 dishwasher tablets and a small roll of toilet roll in each toilet, which wasn’t enough given that we cooked a full meal for 4 each evening and were there for a full week. Unfortunately, as we checked in at 5.30ish on the Friday, reception was closed and there was only an emergency number to call. I did text it to say we didn’t have enough (as this didn’t feel like an emergency) but I didn’t hear anything back and, as we had to go shopping and the bits we had wouldn’t last until Monday when staff were next in, we just bought more dishwasher tablets and toilet roll (annoying as have plenty at home and would have bought this had I known we would receive so little rather than buying new packs). It does seem strange that for a holiday site that takes bookings for arrivals on Fridays only that they then have no staff in for the whole weekend and staff work normal Friday hours! Maybe this should be re-thought? Either way, we just sorted ourselves and didn’t mention to staff (other than the text) come Monday as it would have been to no effect for us. Lastly, Wales has very strict recycling rules (fair enough!) but, given the site really wants you to recycle properly and makes it clear in the welcome pack, they didn’t make it easy at all. For example, food waste should be separated but we couldn’t even find a food waste bin outside… although it did appear later in the week. Additionally, there was no extra facility within the lodge to separate out recycling, food waste etc which meant that we needed to manually separate out everything in the lodge using kitchen bowls (food waste) and bags we had brought with us unless we were to walk to the bins all the time! Then, to top it off, the bins outside were overflowing (other than general waste) which meant that other types of recycling started being loaded up outside of the bins. Just seems that this should have been better thought out too. I (honestly!) wouldn’t normally mention all these things but the images and, genuinely, the look of the property itself are lovely but the money saving tactics used that you can’t see until arrival did make us feel we had an inaccurate listing that was slightly overpriced. We did receive a small discount prior to arrival as the lodge we actually booked was sold a few weeks before we were due to arrive but this move was labelled an ‘upgrade’ but we really don’t believe it was (other than the addition of the hot tub, which only one of us was interested in using anyway) but we accepted it as it was too late to cancel/change our other holiday plans which we had booked months in advance (inc our tickets to Skomer Island, which for 4 totalled around £200 a day and we were going twice).

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• David - Verified booking

  Party of six, four adults and two children.

  The weather, the scenery and fabulous beaches were the shining stars during our one week stay and the Haven staff kept the outdoor areas well tended. The property was an adequate size for our party of six. It is obvious from the photo's that it isn't spacious, so no complaints there. Larger than a caravan, smaller than most houses. The interior of the property was very clean. Kitchen utensils, crockery, cutlery, glassware aplenty - although a decent quality sharp knife - for those who love to cook - would by a great addition! Slicing an onion (sliding off an onion) was a long winded, tearful endeavour! The double bed was very comfortable, as were two of the four singles (the remaining two were, in our opinion, overly firm but they were being used by adults.) The sofas were comfortable but old and quite badly stained - though they did have throws to hide the worst. The addition of a table lamp in the lounge would be nice. The powerful ceiling lights were not conducive to an evening of relaxation. We borrowed one from a bedroom. Bathroom OK; Mira shower in a small cubicle but we weren't swinging any cats! Light sleepers should take earplugs. It's a bit creaky in there, particularly for those in the double bedroom below + the doors were all squeaky but I oiled the hinges - no charge :-) Decking area was a bit disappointing. The cushions for the outdoor furniture that were said to be stored behind the sofa in the lounge weren't there. We had to sweep masses of cobwebs for the railings. We noticed that the decking areas of identical properties nearby were cleaner and had pots of plants (albeit some were plastic) that made for a much more welcoming and pleasant exterior. Little touches can make a huge difference. We felt that the property needed a bit of TLC (a bit tired) but no major complaints. The niggles could easily be addressed without huge expenditure. It's also worth mentioning that we struggled to receive a reply from a pre holiday query we had. We were informed by Sykes that the owner had chosen the option of being uncontactable (by guests.) Our query was fielded by Sykes who, after two calls from us, contacted the owner who's answer was relayed back to us via Sykes. A rather long winded and frustrating process. Finally, as holiday property owners ourselves, we feel that our review is thorough, constructive, balanced and fair. Owners take note - it would be relatively cheap and easy to add those little touches and upgrade your property to 5 star status. On that basis, I would have no hesitation in recommending it to strangers and friend alike. Thank you.

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• Mike - Verified booking

  10th November 2019.

  Group of three. The accomodation we chose was the Dragon lodge and what a delight it was. Spacious, tastefully decorated and spotlessly clean. Our hosts, Kev and Julie, were absolutely fantastic and provided all our needs and more. The secure entry ensured no one could access the lodge as the key is placed in key safe upon arrival. The rooms were airy and the central heating system controls are modern and easy to use. In fact all the facilities are first class and new. The hot tub is just wonderful and a lovely place to be in the evening as the dark draws in and gets colder. Its cleaned and treated daily. The log burner is fantastic and heats up the lodge in no time at all. I struggled with getting it going at first but a quick message to our hosts and Kev arrived within ten minutes to get it started for me. Thats one of biggest stand out points too, that our hosts were courteous, very pleasant and handled any queries we had in a timely manner. The kitchen is modern, new and has everything you need for your stay. Tea, coffee, sugar, bread, a complimentary cake and even little things like dishwasher tablets were provided that make things easier and more comfortable for you to settle in. There is a smart TV with remotes in all bedrooms, the beds are super comfortable and even my best mate with back problems had a good nights rest with no issues. The bathrooms are also a highlight with new rain style shower heads that give you great hot water with a decent pressure. There are plenty of towels given in the rooms for the bathrooms and hot tub use. Your children can also have fun trying to find the elusive Dewi the dragon that is hidden somewhere within the lodge. Parking is fine, close and adjacent to the lodge with no problems for access with anyone with mobility issues or wheelchair users. My friends and I had an amazing time during our short stay and we would just like to say a big thankyou to Kev and Julie for being so hospitable. We will definitely be returning in the future as its an A* venue.

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• Matthew - Verified booking

  We have been to this property before so we obviously like it which is why we returned.

  The location is amazing and the chalet itself is cosy and has a certain charm. However, there were 3 main issues on our arrival: - Cleanliness. It was not good. Cobwebs and dead insects everywhere, dirty toilet. We had to clean the whole place from top to bottom. I have no doubt that somebody had charged the owners to clean the property but frankly they are ripping you off. It was not clean at all and you don't go on holiday to clean. - Shower wouldn't work. A plumber was sent by Menai Cottages and the issue was water pressure. It was fixed fairly immediately. As we didn't arrive until quite late on our first day, however, it was essentially day 3 before it was sorted. - WiFi broken. The owner drove all the way from Kent to fix this, which seemed above and beyond. Thank you, Andy. Again, it was essentially day 3 of a 7 night stay when it was sorted. Finally, there is a hole/tear in the fascia/soffit to the rear of the chalet and something is nesting in there. The rustling at night did keep me awake at times. All in all... the location is amazing (I can't overstate this enough, it's stunningly beautiful), the owners are extremely helpful and the use of their Friends and Family pass absolutely invaluable. The children loved the activities on this quite brilliant site. The beds are comfortable and the kitchen and living room well enough equipped. However, the property just feels as though it needs a little more TLC and, whilst we had a great time together as a family, we were a little disappointed overall with the property itself on this occasion.

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• Kelly - Verified booking

  Well where do I start.

  ... we got to the little haven resort after a 5 hour drive from Nottingham on Sat 21st Oct and someone was in our lodge! I called the emergency number on the 3rd time a guy answered and said he would come over from Tenby be about 40 mins, he never met us there. In the meantime I saw a maintenance manager who said he may have a solution!! We was put in a beautiful lodge but this was only available as they had a cancellation due to floods on the Friday otherwise we would of been up the creek without a paddle!! The chap who I spoke to on the phone I have since learned he's the director. I am disspointed he never even called to see if we was OK being as he never came down. The lodge we was transfered to was owned by Jacque and Rodger it's called Oyster and lovely. Just to say Amanda at Little Haven Retreat who I saw on the Monday (as no one was in reception over the weekend as it was closed) has given us a discount on our next booking. I do however think if you have check ins over the weekend there should be someone there to check in as things happen obviously. If it wasn't for the maintenca guy and oyster being available we would of been stranded and had to look elsewhere for alternate accommodation we was away for our brother in laws birthday and also our wedding anniversary so this was added stress we did not need after a long journey. 1st and last time bokking through sykes sorry to say.

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