Christmas Villas In Cornwall

Reviews

What our customers say about their holidays

• Patricia - Verified booking

  Lowenna is lovely and bright and clean, and exactly as it looks in the interior pictures.

  We only had a couple of recommendations for Eric and Vicky - our towels were a little bit small! Perhaps less cream teas for us ?! and we ran out of matches for the fire, so maybe a lighter could be better? Otherwise this is a lovely property in a stunning place. My criticism is with Sykes and not the owners of the property. Only on the reviews and by looking closely at the listing on line for Lowenna could I see that it is in the grounds of Stoneycroft, the owners house, and as lovely as they are, we did not expect that from a description of 'detached.' Apologies if I have misinterpreted. The pictures do not show the owners house which is right behind where the tree and clothes dryer are, just for anyone wanting to book a completely secluded house. Having said that we hardly knew they were there and they always gave a friendly wave and hello, so I must state again that Sykes are at fault here. The owners have also stated once you are inside the property by a notice in the utility area that it is only a 'Dogs Allowed', not a 'Dog Friendly' house, unlike the description on the Sykes booking. The reason they gave for this was that the neighbours keep chickens and that there may be other dogs around, which is good communication from the owners, but again I wanted to be informed about this by Sykes, before booking, but as Sykes ignored all my emails I was not given the opportunity to check. I made several attempts to communicate with Sykes starting in March 2024, long before we arrived at Lowenna, (we only wanted to pay the rest of the booking fee and make double sure that the dogs were safe as one is slightly reactive etc.. ) by email and then in desperation by facebook messenger, all of which were completely ignored UNTIL my second deposit came out in August. I find this appalling, and once again not the fault of the property owners. I'm genuinely sorry if this affects the score for Lowenna - it is a reflection of my treatment by Sykes cottages and NOT the property owners.

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• Linda - Verified booking

  This was our 3rd time on this site as we love it here.

  This lodge is fantastic but a couple of let downs unfortunately. The skylights in the bedroom really need blinds as being woke up at 7 am on holiday is not fun especially when staying a week. The hot tub had to be topped up every day because there seems to be a small leak and you would easily lose 4 inches of water whilst in it. They are now aware there is a problem. I had to wash some cupboard doors down because they had big splashes of orange coloured sauce on them and the oven had been cleaned but the oven door was covered in grease which we didn't realise and filled the kitchen area with smoke when we opened the door just from preheating it. The fridge underneath the fruit and veg drawers had puddles of water under them which got worse over the week so I had to keep mopping it up. We had to get the frying pan replaced and the tin opener because both were broken. Things like this should be checked when cleaning is done. There is also no cupboard space for food we had to move all dishes so we could just use a cupboard. And the cupboard wich contains glasses i couldn't reach at all and my husband struggled due to where it is by the breakfast bar which has no stools. We would not book this lodge again unfortunately but will return to the same site and stay in a different lodge.

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• Ellie - Verified booking

  We’ve stayed at this sight before in a different lodge and had a brilliant time.

  Thought we would book again, this time we took our 8 month old daughter - as it states baby friendly. Due to the large skylights in the bedroom it was impossible to put her down for a nap in the day, definitely needs blinds. The flooring is lifting in areas, I’m assuming where it’s getting wet from coming in after being in the hot tub, this made some areas rough/sharp so had to be careful with a crawling baby. The high chair provided was filthy, and made it difficult for us to clean as the food had been dried onto the fabric for some time. There was also large puddles of water under the sink behind the bin, which we hadn’t noticed until taking the bin out when leaving. We ended up leaving a day early from our holiday, as we found it inconvenient with a young child and unable to take her for a pram walk locally without going in the car, as the place is just surrounded by stones - no tarmac. Definitely not somewhere I would stay again with a baby, but for the price and location it would be a lovely place to stay after some improvements.

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• Martin - Verified booking

  Good location for Dog owners with private garden area, quite remote down the winding lanes typical of Cornwall.

  Warm welcome from the owner and well appointed lodge style property. Plenty of space for two adults and our two Labrador's. Comfortable bedroom and lounge although the sofa was a little soft for my taste. The kitchenette is well equipped in fact there was too much for a property for two people. Enough crockery and glassware for 6-8 leaving not too much cupboard space for food. Great to have a utility area to keep walking gear and boots etc. The let down for me was the shower room, probably in need of a refurb. The shower wasn't as good as comparable properties we have stayed in and the vanity unit quality didn't meet the same standard as the other parts of the property and was delaminating at the bottom. The floor tiles have come loose and one is cracked. There is a lovely veranda with a large table ( again probably too big for the property given it sleeps two) and a BBQ, Wonderful to sit with a beer and listen to the wildlife. Overall, this was a good base to enjoy the south west of Cornwall.

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• Barbara - Verified booking

  There were a number of issues at this property.

  Firstly the plug in the washbasin needed a new washer to prevent the water leaking out while we were using it, and the shower door came off it's runners. Secondly the TV was very awkward to use and we couldn't get our usual Freeview channels. The instructions also said there was an Alexa but there wasn't one.Thirdly the cooker had no instructions on how to operate it and the grill. Fourthly the pictures showed what looked like a dishwasher in the utility area which was absent and would have been nice to have, although wasn't listed in the property contents. One of the owners introduced himself when we arrived but we never saw them again so didn't have much confidence in mentioning these issues although the cleaner said she would let them know. Most of these problems could easily be solved and would provide guests with an improved experience so apart from this we had a pleasurable stay and enjoyed the rest of the accommodation and location.

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