Crantock Holiday Cottages

Reviews

What our customers say about their holidays

• Jason - Verified booking

  I was looking for somewhere for me and my son to stay whilst in Newquay learning to surf.

  There is so much choice out there in therms of accommodation, but I have to say how lucky we feel to have found Rosen. It is in a great location; 5 minutes walk and you are on the beach, everywhere else you want to go in the area is a 20 minute walk, maximum. The property is in a quiet location, is extremely modern (loved the Sonos across the property), extremely comfortable (very welcome after an 8 hour journey from home, and then after a tiring day in the sea), and we thought the views were great - we loved waking each morning and checking the surf (and admiring the skill of the surfers) from the second bedroom (the room with the best view in our opinion). The views are limited (due to property in front), but we felt the description ‘sea glimpses’ was almost too cautious, as we found the views of the sea and the golf course to be great, and varied from room to room. Very modern kitchen appliances and every utensil, plates, cups, glasses etc you could ever need. Bathrooms luxurious and the towels provided were of the highest quality. The outdoor shower was a welcome addition as it allowed us to wash the sand off after each day at the beach, to avoid taking into the apartment. The whole place felt safe and secure, including the private parking. And finally, a shout out to the housekeeper Tracey - the apartment was spotless when we arrived, her communication prior to our visit and on arrival was second to none. Thank you also to Tim and Tina, the owners, almost instant reply when I had a couple of questions. There is no doubt we will be returning to Newquay, and Rosen will be our accommodation of choice if available.

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• Judith - Verified booking

  The house is ideally situated for a holiday by the sea with a beautiful sandy, accessible beach a mile away and country walks from the doorstep.

  A few minutes walk away is a well stocked village post office providing all the essential items for a short holiday. Good characterful, gastro pubs are close by; quick access to main roads enable day trips to nearby towns and attractions. The house and its facilities are high quality. However, there is one significant complaint which I am sure can be easily rectified and will not detract from the property. The bottom step of the stairs is not carpeted and the oak finish to the step blends with the oak colour of the flooring making it easy to mis judge when coming downstairs. Within the first 24 hours, my 30 year old daughter and, more seriously, my 70 year old husband both fell badly down the bottom step. My husband fell flat on the floor. Amazingly, in spite of having two replacement hips and a replacement hip, he only suffered shock and severe bruising to his hips. I feared that it could have been much worse. My daughter bruised and grazed her hip. Neither individual had seen the bottom step. We bought a bathroom slip mat to secure to the bottom step to make it more visible and to avoid further falls. It needs to be rectified before a more serious accident occurs, which I assume Sykes will ensure happens. My complaint shouldn't make anyone doubt the overall excellent quality of the property and its location.

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• Claire - Verified booking

  The little beach cabin on the whole is a really lovely place, the location is absolutely perfect and great for exploring the beautiful beaches and walks on offer.

  The bed and sofa are really comfortable and the log fire is great for those cosy nights in. There were a couple of things that sadly let it down, when I booked in April the property was listed as having a washing machine which I can since see another reviewer has mentioned, I specifically checked this as staying for ten nights felt one was needed, when we arrived the welcome pack said the washing machine and dryer could be found in the utility room. We couldn’t find this utility room at all and upon checking with property management were informed there wasn’t one. This was disappointing as we had packed lightly thinking we could wash our clothes half way through the stay. The other issue which did impact our stay was the blind to the French doors, it is not fitted correctly and was not working and it fell down on our first night. This really impacted our sleep as the light was so bright in the mornings to the bedroom. Property management did come out to put in a temporary fix however it took them a few days to arrive so our first five mornings were disturbed, not ideal as we had really wanted to use this time to rest well and not be up at 6.30am for half of the holiday. Other than those issues this was a really lovely holiday and crantock is well worth the visit for peace and tranquility!

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• Lisa - Verified booking

  My husband and i arrived at this wonderful accommodation, we had specifically chosen this let as we had stayed near by only a few months ago.

  It was everything we were looking for, modern, spacious, fantastic location to Fistral Beach, as well has the town centre and harbour.The accommodation has everything you could wish for and more besides and is very very clean! Unfortunately on our second day i was admitted to hospital after suffering an heart attack. After a conversation with the property manager regarding extending our stay, for obvious reasons. I was amazed ................ this lovely lady text back telling my husband not to worry that this could be arranged. The genuine concern was fantastic! We also received messages and calls from the owner. At this difficult time, being a 5 hour drive from home, it was such a reassurance. We even got a call from the owner a few days after we returned home to see how i was doing. A Great BIG THANK YOU to both the property manager and owners, you all went above and beyond anything we could have expected.

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• Louise - Verified booking

  Firstly property is well stocked with good facilities and close to town, shops and amazing beaches.

  Property owners did get in touch before our stay and provide lots of useful information which was great. But... sofa was very stained and could do with a good vac and steam clean. Dining chair ripped and needs replacing. Garden was depressing. More of a yard. A bit of weeding and an easy to maintain potted plant would make a big difference. Shelves in side of fridge missing. Appreciate damage done by previous guests and it’s getting to end of a busy summer season. I also appreciate property is pet friendly (ours is a small non shedding dog luckily) but did expect for the price charged it to be cleaner. Couple of air fresheners perhaps. Situated on a very busy roundabout that was very noisy especially through the night with windows open. Couple of dishwasher tablets and some milk would have been nice to help after a long journey and avoid the shops as with our previous property in Fowey.

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