Holiday Cottages In Helston

Reviews

What our customers say about their holidays

• Nh - Verified booking

  There is no doubt that Penarvon House is a near perfect setting for a holiday.

  Two bedrooms, the main living space and the kitchen have fabulous views across the Helford. And I mean totally fabulous... why go anywhere else when Cornwall is sunny! This was a week-long break for us, our adult children, plus one partner and the mother-in-law, plus two dogs. Oh, and the World Cup was on, so a good space to watch the England games was a must. Sounds stressful, but this was a perfect rental for the group. The living space is huge, with plenty of room for the footie fans at one end, and others to play cards and games etc at the other end... and that's ignoring the Games Room downstairs. The dogs were well enclosed within the garden, and there were some lovely walks nearby, we'd have done more, but our older dog finds hills a bit tough these days. It's a short walk into the village, and also to the ferry for Helford Passage. Frenchmans Creek is also a short walk away. Helford village itself with it's little shop and a delightful cafe (Holy Mackerel) is charming. To be fair, Helford, and particularly Orchard Lane, is a little bit of a challenge for drivers unused to the tiniest of Cornish lanes, but there's also a sense of delight to have grass from the hedgerows brushing both sides of the car! I would recommend hiring a boat (if you're not a sailor) from Sailaway - they operate from the jetty by the pedestrian ferry, but make sure you ring to book in advance. It was a really fun day, and even the wobbly mother-in-law managed it. Another recommendation is the New Yard restaurant at Trelowarren... locally sourced ingredients in season - delicious. Penarvon House is very much the upper end of the rental market, hence the slight niggles, I'm afraid. Towels were included, but we were only left with the bare minimum number, and there weren't any hand towels left for the ground floor toilet, the utility room or the kitchen; and we were left with no tea-towels at all. It felt a bit odd to make do with a large bath sheet instead. Lovely as it is to have fabulous east facing views from the two main bedrooms, they also get a LOT of light through in the early morning. If it were my property I would ensure that the blind in the master bedroom and the curtains in the lower bedroom were effective at blocking the light. The fact that we found a sleep mask downstairs indicates that others have had the same issue. The worst problem though, I felt, was the difficulty we had making the toilet in the master ensuite flush - you had to keep pressing and pressing the button over and over again to get it to respond. It wasn't electric, but it was extremely reluctant. I also think the cracked floor tiles throughout the property slightly spoil the luxury edge. Sorry to have the niggles, but overall we had a lovely and very relaxing week.

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• M - Verified booking

  First lets start with the negative.

  Not all Sykes properties have a full maintenance agreement in place, and like this one have a cleaning only agreement. So if there are any issues you are basically are stuck with it since neither the owner or Sykes will attempt a resolution of the problem. At this property the hob does not work, as the contact number is only for the cleaning they were not in a position to help, when I phoned Sykes they left messages for the owner but they did not respond. As a result we only had an oven and microwave all week, meaning we were forced to eat out more than we wished. The cleanliness left something to be desired, as two large bin liners of rubbish were left outside on arrival for us to dispose of, and the toilet and bathroom stunk of cigarette smoke. A pity really as this with a little effort from the owner could be a 5 star rating. The internet is BT so the strength is top notch. There is a lovely TV with Amazon Prime which can be viewed in the lounge and bedroom. The holiday Park itself is well maintained and the location is perfect, there is so much to see and do on the Lizard peninsula you wont need or want to venture more than a few miles. It is worth mentioning the property has a coin meter for electricity. We were concerned it had only £10 on it, but we need not have been concerned, as believe it or not at the end of the week there was still over £2 worth on the meter. In conclusion more input from the owner required to ensure all amenities particularly the hob are serviceable and the property is properly cleaned between lets, but well equipped, reasonably comfortable in an absolutely fantastic location

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• Ross - Verified booking

  The House. the Views and the Surroundings were fantastic!

  Getting in was a major problem as the paperwork said about a key on a hook, not in a new key box!. Getting hold of someone to give us a code (both Sykes and the Cleaner were chased) took nearly two hours and it was pouring with rain, not a good start, we were told this was because Sykes had not up rated their website. NOTE: Sykes, there is no way to contact anyone other than sales and they were not very helpful. We got in to a house smelling of major sewer spill down stairs in the main bedroom and had to pour a bottle of bleach down the shower drain to remove it, this did come back twice more, very unpleasant. We hovered up some pop corn in the main room on the first day and cleaned the moldy shower in the down stairs in the main bedroom as much as we could, it was unpleasant. The house and fittings were tired but acceptable ( the pool ques had no tips or were bent so not able to use) We had a house in port Issac last year similar in size and price which was immaculate and I am basing my feedback on this and the feed back to them was very good. Lastly I don't like the constant monetary threats that seemed to be part of this hire (£100 per half hour of not leaving on time) etc. Will I get a £100 per half hour for the time I had to wait to get in? I don't think so! The fact you are asked to take the sheets off to save the cleaners time. You should pay the cleaners more maybe? Otherwise the family had a very good time but could have been even better! and less stressful. Regards Ross

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• Dawne - Verified booking

  We thoroughly enjoyed our week at Penarvon House.

  Having not visited Cornwall prior to this week, we could not have picked a better spot to drink it all in. The views from the patio are spectacular and the charm and convenience of the little village of Helford down the hillside were exactly what we were seeking. Our only hitches were that the Welcome Email from Sykes did not specify the combination code for the key in the lockbox. We had a mild panic but after a few calls were able to sort it out with the housekeeper. The second hitch was we misinterpreted the description of the bedrooms being on the main level. They are not. We improvised and fashioned a bedroom for my mobility challenged mother in the laundry room and were able to wheel her down the yard and around to the lower level to shower, so it worked out. Just for future information if someone is not able to do any stairs, this is not the home for you. Again the experience at Penarvon was absolutely wonderful and I highly recommend it if you plan to cook any of your meals (which you will if you stay here because the Kitchen is absolutely wonderful!) I've never stayed in a vacation home with a better stocked kitchen which literally had EVERY tool, pan, knife, serving dish, etc. we needed. This is a 5 Star vacation home and I can't recommend it highly enough!

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• Harriet - Verified booking

  Spacious, well designed house with nice decor.

  Very much enjoyed staying there. Beds were good, especially in the bedroom at the front - the mattress was excellent. Liked that it was very quiet at night. Full size fridge freezer. Good quality TV. Plenty of space for parking for 2 cars. The property was clean, but the kitchen could have done with a bit more care on the work surfaces, cupboard shelves and some crockery. Bathroom was good but the shower temperature fluctuated and the holder for the hand held part is broken. Suggestions for improvement are better curtains in front bedroom as they let in way too much light, and put in an extractor fan in the kitchen (not just filter fan) to properly vent out cooking/washing up steam. Didn't use the dishwasher as there were not enough place settings to make it worthwhile. Liked the deep draining board to keep down the splashes. A second key would also be very helpful - it was kind of the owner to respond quickly to my text asking about a spare key, but it was a bit inconvenient only having 1 key between us.

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