Holiday Cottages With Hot Tubs In Crantock

Reviews

What our customers say about their holidays

• Natalie - Verified booking

  We were sceptical about the property based on previous reviews, but were pleasantly surprised when we arrived.

  The house was clean on appearance, but having 2 young grandchildren with us, we did have to hunt for lost toys under furniture etc throughout the week - and I would say these were not pulled out and hovered under/ dusted for some time! Though this did not impact our stay. I think important for the owners to know. The hot tub is definitely not being maintained properly. We have a hot tub at home. It appeared clean (apart from a few bits of debris/sand which you’d expect) but after just one use , the water started to go stagnant (green and smelly!) on Sunday / Monday. My husband checked and cleaned the filter (it had clearly not been cleaned for a considerable period of time) and we brought some chlorine with us from home (based on previous reviews) so were able to use again the next day! A contact number for the maintenance people or advice in the property booklet and access to chemicals would be helpful here! Every other property we’ve stayed in send out a maintenance clerk to check the levels at least once during our stay. Again did not impact our stay, but I’m not sure what agreement the owners have but worth checking? Being Christmas and a large family we had a LOT of recycling. We tried to take it to the local recycling centre but as non residents were not permitted to use the facilities. Again some information on where to leave this in the handbook would be helpful here. Other than these few things, the house was well decorated with lovely furniture, and kitchen had everything we needed. Great location!

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• Tina - Verified booking

  We have just returned from a fantastic stay at Lavender House.

  The living space is fantastic and our party never felt we were on top of each other. The house is well appointed with lovely furnishings and very comfortable beds, we all slept like logs. Stunning views over the field towards Crantock and the beach in the distance. The beach is about a ten minute walk or longer if you decide to stop off at one of the local pubs on the way home. Both pubs serve great food, we do love C-Bay though (slightly longer walk but worth it, can be reached at low tide over the rocks) The hottub was excellent and one of the best we've had on holiday, we've never had one which kept it's temperature so well. Lucy the property manager was quick to respond when we had a small problem with the tub and it was able to be sorted over the phone. We had originally booked another property (Chi Gwyn) which the owner also owns, however after six months of booking poor reviews were appearing in relation to cleanliness issues. I asked Sykes to ask the owner to contact me which he did. Anthony kindly moved us to Lavender House and went to great lengths to explain that he had been having issues with the cleaning company and had taken steps to recruit another company and the issues on previous reviews were now rectified. We were certainly not disappointed and were pleased to find that as promised there were no issues with cleanliness. We wouldn't hesitate to return to Lavender House in the future or book Chi Gwyn which Lucy also manages. We will definitely be back!

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• Darren - Verified booking

  The property is in a great location, but sadly let down by a few things.

  It's situated in a quiet road, within walking distance to the pub and beach, it's very secluded with the back garden backing onto fields and you can just about see the sea from the bedroom windows. But there are a few things that need addressing which you can see from other peoples comments this year. The property for us was clean, apart from the hot tub which we're not sure was emptied before our arrival. We arrived just after 3pm and it was already at 40 degrees so from the previous checkout at 10am that is very quick to get it up to temperature. There were scum marks around two of the headrests which we cleaned ourselves but over the week the whole tub started to look dirty and you could clearly see where I had drawn lines in it. I would query the chemical levels and certainly nobody came back to check it during our stay. The hot tap in the kitchen definitely doesn't work, we could only get cold water out of it and then we noticed a big puddle from the unit in the cupboard underneath the sink so stopped using it and used the kettle instead. And the rubbish bin was completely full when we arrived, we put the bin out as requested but it wasn't collected so we had to leave all our rubbish in a bag in the utility. The owner has responded and addressed comments throughout the year which is good and I think if they give it some love over the winter and make it feel a bit more homely then it could be great. We would consider it again but only once the scores & comments have improved.

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• Rachael - Verified booking

  Gorgeous cottage, comfortable and very well equipped.

  Great location to explore the local area and enjoy the last bit of October sunshine. During our stay we did have quite a bit of rain, unfortunately the water started coming through the back door! We thought a tea towel would suffice to soak up the leak but got through 2 beach towels trying to control the leak! It also started dripping through the roof in the breakfast room, this obviously has been an issue before as there are existing marks on the ceiling. These both need addressing! The lid on the jacuzzi is broken but this has been pointed out before on previous reviews. I think a welcome book would have been nice with info about the cottage, local area and recommendations. The welcome package of scones, tea, coffee and milk was nice, thank you! Overall a gorgeous cottage, lovely location, very clean and very well equipped just a few maintenance issues that I feel when you are paying a certain price should be addressed.

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• Angie - Verified booking

  Fistral Quay was perfect for our group.

  The location was fantastic, we were able to walk everywhere, which really suited us. There is no parking at the house but we found on road parking or used the long stay just up the road. There was mention of car parking permits, but we didn't find any, although this didn't cause any issues. The house was perfect for our needs, there were plenty of beds, which suited our large group and all of the rooms were a good size and the beds were comfy - linen and towels were provided too. The house facilities were all ideal, including a dishwasher, BBQ, a large table for eating at and a good size hot tub, which was an added bonus. Extra touches like dishwasher tablets were appreciated. Thank you for accommodating our group. I hope you allow us to book again with you, as the property was perfect for our stay.

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