Dereham Holiday Cottages

Reviews

What our customers say about their holidays

• Liz - Verified booking

  On arrival dragonfly lodge certainly has the wow factor and you are blown away by the setting,the wildlife and the peace and quiet.

  .We were so taken with the surroundings of the lodge and the initial first appearance that it wasnt until we had settled in and started to use the appliances etc that we discovered just how disgustingly dirty the place was. The oven had not been cleaned in a very long time,(because of this we ate out every night instead of enjoying meals on the decking as we hoped!!) the microwave the same and the utensils, plates, cups, bowls etc had to be washed before use.The main bin was filthy and when we emptied it we had to put the black bag in the bin outside but we couldnt as they were overflowing and there was no room! we also found the recycling bins at top of lane to be full aswell. There were cobwebs everywhere and under the settee was thick with dust and dog hairs,I know the house takes dogs,and this is why we chose it so we could take our dog, but the hair was a different colour to ours!! after stripping beds on leaving I even found dog hair stuck to the mattress protector which is not a nice thing to find..(our dog was not in the bedroom) There were also issues in the bathroom which on first appearance looked fine but dont use the toilet brush! The previous people had actually run a finger along one of the paintings in the lounge area and left the dirt for others to see? And be warned there is no wardrobe in main bedroom just 4 coat hangers behind the door,as it was just the two of us we used the wardrobe in other bedroom but this must be a nuisance if there are more people staying? I would like to say we did enjoy our holiday, Norfolk is a lovely place and there are some great places to go but this house was a disgrace, I have taken photos which I cannot put on here which is a shame.. Overall the house is in a fabulous setting but in our opinion this distracts you from the cleanliness, I hope that after our complaint the house has been sorted out and had a very deep clean, which it so needs, and that you have a good time there...good luck!

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• Debs - Verified booking

  The outside area of Decking and the Porch were not well maintained at all.

  The glass to the decking was filthy and we had clean this before we felt comfortable sitting there and enjoying the views. The furniture had green moss and algae over it and the area was generally dusty and full of cobwebs. Inside was better. However one night I dropped something on floor and at side if bed/just under the bed area was stained and sticky. We did not feel it was COVID Clean. There was a huge problem with flies and we felt this had been ongoing for some time due to the inside of the conservatory where there were loads. I know controversial but we felt there should have been a trap set up or a means of dealing with this, like screen to doors or something. Inside glass again dusty and dirty and I have already passed you photos if this. We did not really use the area because of this, which was a shame especially in the evenings. We also found it a bit odd that the accommodation is for 4 people but there was only 1 sofa inside to sit 3. Whilst there was lovely furniture in conservatory we were unable to use it. Sofa had seen better days with splits in cushion and tape over this which didn’t look great.

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• Sam - Verified booking

  I really enjoyed my stay.

  Especially meditating and sitting in the Very beautiful conservatory. Having the lake so close was very nice and the short nature walk around the pond is a lovely thing to offer. I was here during the winter but I could imagine in the summer having an open fire and grilling outside would be great. The place was very clean and facilities were excellent. Everything as listed with clear and friendly instructions. The two things which I didn’t enjoy were that the the lights in the bathroom didn’t work & theother was the heating system which is very noisy as it works on a fan system which can be heard in all areas of the house and could only be silenced temporarily by setting to Eco mode which dropped the temperature considerably. Setting to eco did not always work so I spent quite a lot of time during my stay trying to silence the heating. Apart from these inconveniences I would recommend to friends

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• Peta - Verified booking

  First visit to Dragonfly Lodge.

  It surpassed our expectations! Location, lake, woods, wildlife etc stunning. Well maintained path around the lake. Well equipped kitchen, dishwasher plus tablets, utility room with washing machine & dryer plus washing tablets. New recliner settee very comfortable. New outside patio furniture, could do with a parasol though! BBQ worked well but needs new cover. Toilet seat needs replacing. Flies a bit of a pest (to be expected in this environment) but soon sorted with fly spray provided. Tescos, Aldi etc nearby on road to Dereham. Thoughtful welcome pack provided. We had a lovely, relaxing week, look forward to returning as soon as we can. NB directions supplied by Sykes refer to Z- beds sign to look out for, it should be Z BENDS! as correctly stated by owners in their info email sent to us a few days before our departure. Mike - July 2022

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• Jill - Verified booking

  We arrived Christmas eve for a 10 night stay which really wasn't long enough, our stay at Dragonfly Lodge was one of the most relaxing places we have stayed.

  We stayed at the lodge most of our holiday only venturing out once to get food and twice to the beach Gorleston and Brancaster the rest of the days we spent walking round the lake and the little wooded area and feeding the fish and the birds (including swans) I had to contact the owner a couple of times as unfortunately the bathroom light didn't work (previous people failed to report it) and a few days in we had a problem with the shower all I can say is Valerie the owner couldn't have been more helpful and the problems were fixed asap (thank you Valerie) also a customer service adviser from Sykes also contacted me to make sure everything had been sorted all in all one of my favourite holiday cottages I have stayed and my 2 German Shepherds loved their walks around the lake and wood and watching the wildlife from the decking area.

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