Dog Friendly Lodges & Log Cabins In The North West

Reviews

What our customers say about their holidays

• Christina - Verified booking

  Overall the lodge was nice, however it did fall short in many areas unfortunately.

  When we arrived, the information stated that a key box would be outside but it did not tell us how to get to the lodge or about the barriers. After driving around for 15 minutes, we went to reception and were told we needed to walk there first to get the keys. No map provided. The lodge itself was nice, but there was rubbish left in several places including bread in the cupboard which was stale and rubbish behind the TV and beds. I was also disappointed that there was only 1 oven tray, no basic essentials like salt/pepper/cooking oil and no spare bedding provided which is often essential when travelling with children. We the found out that although the advert states that swimming and gym access is included, it isn't and I ended up paying £100 for my children to swim which is misleading as this was one of the main reasons I booked this particular lodge. Overall, nice lodge but the lack of information, completely incorrect information in places and lack of basic essentials did make the holiday fall short of what I would expect for such a lovely site. It would be really helpful to provide people with more detailed check-in information and make it clear that no activities are included and must be paid for.

  Read more less >

• Jean - Verified booking

  Lovely little lodge with some lovely homely touches.

  However, was disappointed to find that the place was filthy! In this time of covid, with later check in to allow extra time for cleaning, this place was disgusting. The tiles at the back of the cooker were splatted with fat (presumably from the last guests) the extractor fan looked like it had never been cleaned, under the beds was the last guest’s (or even previous to them) rubbish, which included a used face mask, general rubbish and a used tissue/baby wipe. The place was so filthy we felt we had to leave before the scheduled end of our stay. On stripping the beds before we left (as instructed) there was an awful brown stain on the (washable) mattress topper with brown drip marks next to it. There was black mould around the edge of the bath…. I could go on. On putting in a complaint, the owners of the lodge offered 15% off our next stay there and a free 3 day pass to the swimming pool. Why would we choose to go back there? The owners were not willing to offer anything else and quite frankly, Sykes have let us down too. Have used them many times before but will NOT be using Sykes again.

  Read more less >

• John - Verified booking

  The property owner was extremely helpful.

  When we arrived we couldn't get into the property after trying the keycode given by Sykes Cottages. The couple luckily in the neighbouring property saw we were struggling to get in. They rang the cleaner who'd been in that day who gave us the correct code. Despite Sykes Cottages saying to keep trying the code we had been given? A we got inside the 0wner arrived asking if we were okay? Could not fault here truly, it was immaculate, so clean and comfortable. We rested and relaxed and met up wth family, What an added bonus ...lovely welcome pack! Beer, Prosecco, Mince Pies, Selection Box, A box of sweets and crackers. Would certainly return and recommend here.

  Read more less >

• Lesley - Verified booking

  The Cedars is a lovely lodge.

  Really clean, cosy & comfortable. The kitchen is well equipped & stocked with lots of useful things. The Wi-Fi worked well and we were able to access Netflix. The leaflets box was a good addition for ideas for the local area. The lodge is a well located as a base - we went as far as Alton Towers. The beds were comfy. The bathroom was spacious and the shower had a decent water pressure. The site itself is well maintained. It was quiet when we were there; the restaurant didn’t actually open until our last day but that wasn’t a problem. We didn’t use the leisure facilities on site. Would definitely stay again and would recommend the lodge.

  Read more less >

• Carol - Verified booking

  We stayed at Rosella 38 for 7 nights.

  The lodge was beautiful, well kept, spacious and very clean. The description was accurate, we found the washing machine was very useful. The beds were very comfortable. Having a kingsize with an ensuite bathroom was brilliant. Both our little granddaughter and our dog enjoyed playing on the wrap around decking, which was very secure. The lodge was located close to the club house for entertainment and meals. Also the beach was a short walk away. Owner Wendy was very caring and helpful, texting to check everything was OK. I would highly recommend this lodge and would definitely stay again. Thank you.

  Read more less >