Lodges & Log Cabins in North West

Reviews

What our customers say about their holidays

• Carol - Verified booking

  We loved our stay at Shepherds Lodge.

  The directions to the lodge were easy to follow and we found it no prob at all. It was good to be able to go direct to the property and get the key without having a stand in a queue to check in. It would have been nice to have been able to check in a little earlier though. Inside the lodge was exactly as the photos had shown and we couldn't really want for anything more stocked in the kitchen. The living room area was clean and comfortable and bright. The only issue we had was in the bedroom, the mattress we found a little hard, in fact I ended up on the settee. The bathroom was lovely, maybe an extra toilet roll would be good as we ran out on the last day due to there not being much on the rolls but honestly that is the only thing I can say negative. The best part for us was the hot tub, we hadn't been in a hot tub prior to the lodge and weren't sure what to expect. But, the water was a lovely temperature when we got there so we unpacked and jumped straight in. We have a couple of points regarding the privacy though. The cabin attached and the two further down can see the hot tub no problem if they walked by and the cabin next door, if they didn't have their blind closed they would have been looking directly at us so a bit more screening would have been nice. We reversed the car up the drive for extra cover. The second point is maybe a covering would be good, lots of bits of tree were falling into the water so a bit of time was spent removing these not relaxing. It was a bit disappointing to have to be out at 9am. We would recommend this lodge.

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• Mariann - Verified booking

  There were lovely finishing touches that we really appreciated as it was Christmas.

  There was a light up Xmas tree, sweets basket and lovely decorations. The house itself is lovely, bright , spacious with a relaxing view. The rooms are spacious and the living area is well furnished. There are multiple lighting options which I liked a lot. The en-suit bathroom has a sensor night light which I found a very smart idea. The bedlinen is comfy and warm. The heating was great, even on 18C the house was warm. (outside temperature was 6C) Parking is available next to the house. We also used the swimming pool and restaurant on site. Easy access with friendly and helpful staff. Grocery shops are nearby. There is noise from the motorway but it was expected. Overall it was a pleasant stay but I would like to mention that the mattresses are overused and was uncomfortable to sleep on. Some of us ended up sleeping in the living room and on the bed without the mattress. It must be reviewed and change. The plates wasn't all clean but as it is a "Clean after yourself" kitchen I expected it, so I just rewashed whatever I used. In the en-suit bathroom part of the shower is broken, it is not possible to raise the temperature of the water higher that lukewarm. I guess if it was not reported before, it is not something that obvious when it comes to fixing things. I hope that the mattresses will be changed and the shower fixed as it is a lovely place to relax away from the crowd.

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• Steve - Verified booking

  We unfortunately arrived late in the evening due to traffic.

  On our arrival, the Cabin took us some time to find (Shepherds Lodge). The Semi detached Cabin adjoined to ours (which was empty) had outside lighting on in advance, where as ours did not, so was very difficult in the dark not only to locate and find, but even to carefully maneuver without tripping over. When we turned on the outside lights, we noticed rubbish bags strewn near the Key box, which in our opinion was not good, considering we checked in at 10pm and you had the whole day to organise. The facilities inside the Cabin were good and helpful. The Jacuzzi on first use had a strange smell to it and water was only semi clear. When we went to use it the next day, the water was literally like a swamp look at 2pm. We were hoping after going out for the day on our return the cleaner would have this resolved. However, on our return at 6pm, we noticed it was far worse and had an awful pungent smell which caused us to retch. We phoned to complain and a guy came out approximately 6:30pm and finished emptying and restoring it with clean water. The job was completed by 9pm, bearing in mind this was our last night. We have video and photo footage showing the above. Not at all impressed. Steve and Jeanette.

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• Martin - Verified booking

  )I don’t think it was worth the price!

  2) the bed was too soft ( But that’s just a personal preference) the big problem was how it was on wheels and on a smooth surface it just wouldn’t stay still which was quite dangerous!! EG every time you leaned on it. It would move and twice the wheel was near my bear feet!! The first time really hurt the second time I was able to move quickly. 3) For £450 for one night I really think it quite a cheek to only be able to book in at 17.00 and have to leave at 9.00 in the morning?? But that’s my own fault because it was clearly explained that was the case on booking. 4) Again to stay in a one bedroom lodge for one night at the price of £450 and only book in from 17.00 and have to leave the following morning at 9.00 you really would expect maybe a little larger Hot tub?? Or if not it must have some kind of shelter over it?? Even a large retractable umbrella or something to protect you from the sun, Wind and Rain?? But despite my own personal issues it was very nice and i would recommend this to anyone!! We had a great time! But I am very entertaining so of course we had a good time.

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• Fiona - Verified booking

  The lodge was lovely, light, airy and spacious.

  With comfortable beds and soft towels. The owners have obviously spent time and money making it a very attractive place to stay. However, they are being badly let down by their cleaner. Two baking trays were covered in grease and dried on food. The microwave had also not been cleaned. It had rice left on the glass plate and evidence of food on the sides. I’m not a clean freak, but because of Covid the lodge should have been cleaned thoroughly, so I spot checked other areas, which is not something I would normally do. Subsequently I found the cooker hood was greasy on the top, picture and mirror frames were thick with dust. The bed side lamps in the double bedroom were also very dusty - weeks worth of dust. The toilet seat in the en-suite had dirt near the hinges. The lodge does not accept guests until 5pm supposedly to give extra time for the cleaning, disinfecting and sanitising. However, it appears that no deep clean took place. The noise from the M6 should be mentioned. Although it can’t be heard from inside the lodge it did distract on the veranda.

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