Dog Friendly Villas In Dunster

Reviews

What our customers say about their holidays

• Josephine - Verified booking

  Good points - We all slept very well, the beds were very comfortable and all the rooms and bathrooms were all a very good size, it made room allocations very easy.

  All rooms clean and well presented. - Well stocked kitchen - everything was brand new and it was well equipped including kids meal things, we were impressed with the range of cups, glasses and plates. However, the plates were not great quality and we found left marks after using with cutlery. Also we tried to find out from Sykes what we could expect to find in the kitchen but they were not much help at all. Therefore, we unnecessarily packed pots, cooking utensils, even a blender as well as plastic plates, cups and cutlery because of the lack of information we did not want to risk not having what we needed for the duration of the stay. - good location to shops - very helpful that the property is well located with access to 3 major super markets, very handy and a definite plus. - The games room was a real hit. The multiple functional table provided hours of entertainment and was a great addition to the property. Also good that there was TV in there although upon arrival was not set up. - Great size and very spacious living room especially for the kids to play, we were able to set up the babies play pen and it was very thoughtful that a baby gate was provided although we didn't have need to use it. However, for the open fire I would suggest an enclosure/guard around the fire place, we had curious babies who often wondered up to it so we had to use one of the tables to separate them from it. - Very happy with the parking - we were able to get all 5 cars in - Thank you for the beautifully decorated Christmas tree - We also appreciated the very helpful and useful 2nd cooking area outside the games from, essential with a big family and lots of things to cook for Christmas. Bad points/things to improve - We appreciated the history of the house (I read in the welcome pack that it was built in 1780) and can also appreciate the cost of maintaining such a building but there are still some things that I believe can be improved. Some were quite frustrating and I would suggest they are looked into sooner rather than later. - Firstly there was no ground floor WC - I noted the cloakroom on the first floor but it was packed full of stuff and not useable, this meant that if you had go to the loo the only option was in your room, very difficult especially if you are on the upper floors. The fact that there is a cloakroom available it should be made accessible. - Upon arrival it was not obvious (at least not to me and my husband) about how to gain entry into the house. There was no clear instruction in the email which contained the code and it frustrated me that I had to call the helpline in order to get information. We travelled from East London and it was a 4.5 hour drive with a 6 month baby, the last thing I wanted to do was to spend an extra half and hour trying to figure out how to get into the house. Clearer instructions should have been provided, even as simple as, "key pad for entry is located on the right hand side of the door". As we received a code and the email made mention of keys, we assumed we were looking for a lock box that contained the front door key. I did not appreciate the extra effort after such a long journey. - Extreme problems with the internet, it was very helpful that the information was clearly provided about the Wi-Fi but it only worked well on our phones and tablets. It very much needs a boost as it was not able to carry the TV in living room and basement. although the TV was fine in room 4. I can appreciate that there were a number of devices connected at the same time which may have contributed to the problem, but this should have been expected and anticipated. The fact that the house can take up to 16 people and has three TVs, the necessary adjustments should be made to ensure better internet connection. As guests we should not need to compromise on this. - The biggest issue we had however, was with the hot water, some rooms were worse than others, for example my cousin and his wife in room 6 complained of no water and had to use the facilitates in the neighbouring room which had no problems. We should have been told about the tank and how it work, you cannot assume that we would know and again as guests this is not something we should have compromise on or worry about. - Thank you for providing the brand new travel cots as we requested, they were very easy to set up and very helpful that a protector and sheets were provided, however, mattresses were the wrong size and were too big for the actual cot. We were able to use them regardless but it meant that my child slept on a slight angel which was of course was not ideal. You'll need to change this asap for the correct size. - We loved room 1, especially the extra big bathroom, however, it had two major issues, firstly the bathroom is big but has insufficient heating for the size, so despite having a heated towel rail it was not enough to heat the room to a comfortable level. I would suggest adding an extra heater, the one I had in room 4 was very good. The second issue with this room was the heating in the bedroom. It cut off, the heater did look old so it may be it died, thankfully we used the portable heater in the living room, which was fine. However, guests should not to deal with problems with such basic needs such as heat and water. - As mentioned above the kitchen was well stocked and had a lovely new fridge, however, for a house that size with that many people 1 is simply not enough, you need additional one, even if it is not as big I would suggest an extra one. - I had to report that we had issues doors not closing properly and some jamming. In room 8 my cousin was trapped in the walk in closet for over an hour, we were all down stairs and didn't hear his cries for help and he didn't have his phone with him, so he had to break the glass to get out. The other door that jammed was the bathroom in room 3, luckily no one was in it at the time. - Initial instructions should have been provided to explain how to use the fireplace and portable heater you cannot assume everyone knows how to do this.

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• Louise - Verified booking

  We enjoyed our stay and the property has potential to be amazing but we felt the property was tired and let down by a lack of some attention to details .

  .. pots outside the front door not maintained & full of weeds. Damp on ceiling in at least 2 bathrooms. Mould on the wall in bathroom of room 4 plus mouldy sealant in shower and cracked shower tray. Musty damp smell in games room made it an unpleasant place to be. Also a lack of serving dishes / ovenproof dishes to cook in. Overall it was a pleasant place but could be so much better if the above things were addressed. As it was I just felt it didn't live up to the pictures or the money I spent. Positives were that the overall decor was nice, plenty of space inside, comfy sofa's and beds. Also plenty of glasses and crockery provided. And property was in great location.

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• Mrs Sandra Alderson - Verified booking

  This was a really comfy, home from home cottage, presented very well, clean and tidy.

  Kitchen has everything you need but there is no freezer section in the fridge. Bedding and towels provided were clean and smelt lovely. The rooms are well spaced. There really is no phone signal in the cottage but the WiFi is very good. Parking is a bit hit and miss but there was always a space not too far away. Great walks right from the door. At the moment you have to think ahead about eating out in the evening, there are some very good nearby eateries but you need to book. The cottage is really well placed for so many things to do, be that on the coast or on the moor. We would definitely recommend the cottage and would definitely return.

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• Sara - Verified booking

  I loved my short stay at The Outlook.

  It is cosy, stylish and generous in all it offers. The views are lovely and I was lucky enough to enjoy both sun rises and sunsets! Dogs are generously provided for and my furry companion had a good time. I felt welcomed and cared for in every way. My only disappointment was the Bath! I don’t have one at home and I was looking forward to a wallow. It was slow to fill and difficult to get the temperature just right. This small disappointment didn’t impinge on my very real appreciation and enjoyment of my stay. Thank you so much Liz and Andy. I shall recommend the Outlook to all my friends.

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• Amitava - Verified booking

  Good: Good size.

  Good kitchen. Accurate size and description of rooms. Bad: Basement smelled of damp The pool / hockey table was broken - a big loss to the kids particularly No table tennis balls. The blinds in one room did not work The blinds in all the rooms did not block out the sun well - none of us slept well. No stereo to play music in the lounge Many of the windows were difficult or impossible to open. On arrival Room 1 had an odour of faeces - from a stool that had been left unflushed in the toilet. When had this been cleaned? All that said. We had a good time.

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