Dog Friendly Villas In The North East

Reviews

What our customers say about their holidays

• Jenny - Verified booking

  Whilst the property was well equipped it did look like it had been furnished with odds and sods.

  The cleanliness was poor and the property was very tired with some furniture and various decorating issues. There were trailing wires in the lounge which could have caused problems. There were cables hanging down underneath the kitchen cupboards. These are really a safeguarding issue. Upon contacting Sykes the call handler made all the right noises regarding attending to same and promised to call back. When chasing the same handler said they had contacted the owner as Sykes were not responsible for maintenance of property. I disagreed as I had a contract with them not the owner and asked for their Manager to call me which never happen. I’ve did contact owner but didn’t come to inspect the property and I provided photos and a video to highlight the state of the accommodation. When highlighting the state of the back space and rotten gate the owner said the outside space wasn’t really for use but there is a washing machine and line plus an outside shed for the storage of bikes if needed. The gate could not be used so if s bike was being stored it would have had to go through the cottage.

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• Michael - Verified booking

  The Vault house is in a great location with all local amenities on your doorstep.

  The welcome pack was a lovely surprise and even our dog was treated. The property was spotless and the decor and furniture was of a high standard. The beds were very comfortable with good quality linen and pillows. The outside area was a great addition and fantastic for families, BBQ’s and guests with dogs. We have a couple of negative points being when we stayed the weather was very good and the property gets warm. The bedroom window opens up onto a gangway at the side of the house which we was not happy leaving it open while sleeping. A couple of fans in the property would probably resolve this issue. The last point was more of an inconvenience than a negative as the outside area cannot be accessed directly from the property so you have to go out the back door onto the side street to enter from the side gate. This meant locking up every time we went to the garden. Like I said it’s an inconvenience more than anything else. I would definitely recommend the Vault House to anyone looking for a relaxing break that is in a great location to explore the wonders of Northumberland.

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• Mark - Verified booking

  A nice property, but some issues that could be easily addressed.

  The unusual room layout means that light from the kitchen floods in to the Vault bedroom due to a high window on the shared wall. Not good if you go to bed before others. Blackout blinds would help. The vault door itself lets through a surprising amount of sound, some carefully placed insulation would help here. The initial impression is of a decent level of cleanliness, but if you pull out a bedside unit to retrieve a dropped ring as I did this level does not extend far. This issue was apparent elsewhere in the house, a deep clean is needed. The dining chairs are in a poor condition, basically starting to fall apart. This needs attention, for safety reasons if nothing else. Although it didn't impact us, the radiators in the living room urgently need securing. The wall brackets for them have been incorrectly fitted and they would come away from the wall easily.

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• Diane - Verified booking

  We were disappointed with our stay here.

  The cottage is very tiny. There is a folding dining table & chairs provided but really no space to put it. The double bedroom has limited space to walk by the window side & at the bed & at the bottom of the bed. The kitchen window overlooks a well planned seated garden which you discover is next doors. When you open the kitchen door the small sloping garden that greets you is overlooked by the other neighbours kitchen window, there wasn't any where to sit out at the rear. To the front is a small patio area with seating & a table but no lawn as that is next doors! However, the cottage is extremely well thought out & been designed to very high standards. Using every possible bit of space to its advantage. You have to appreciate the quirky character of it & it is in the most wonderful area with the sounds skylarks, curlews & the local peacocks.

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• Nichola - Verified booking

  We have just stayed at Upper Oakwood and other than the apartment being beautifully decorated and having great facilities I have nothing good to say.

  We’ve had little to no sleep with the amount of noise from the people walking around upstairs due to their floor boards being ridiculously noisy to the point they sound like they are going to come through the ceiling and the nightlife pounding on until the early hours. People walking past shrieking/fighting on the street behind on the pub crawl route and with the windows being single glazed they might as well have been inside. My five year old has been woken up at least 10+ times each night, including with the floorboard stomping and creaking above. All in all we wouldn’t recommend for any families at all. The apartment would be good for people wanting to go out and party in Alnwick however for anything else it just isn’t a relaxing break. It is however beautiful inside and has a lovely charm to it.

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