Donegal Holiday Cottages

Reviews

What our customers say about their holidays

• Madeline - Verified booking

  Well we arrived in Nephin View on 26th a beautiful sunny afternoon & the house is in a lovely spot so quiet & Peaceful.

  however I have to say we were a bit disappointed with the house. It looks like it has been recently painted but unfortunately the Hob left a lot to be desired. Needed a good clean. We couldn't even find the switch to turn it on & there wasn't any Instruction Book around on any of the appliances apart from the Dishwasher.. Kettle was even a bit greasy on the outside.The Fridge appeared to be Defrosting leaving water gathering on the bottom shelf .. The doors of the Fridge weren't even attached to the outside door. We couldn't open/close some of the windows as the handles were broke. One of the Wardrobes had a Screw sticking out on the inside which would tear your clothes if you didn't know it was there. There was no hooks on the back of the doors so nowhere to hang a dressing gown or a jacket. One of the wet rooms didn't even have a towel rail & there was no bulbs in the lights over the mirror in the Ensuite..However both Wet rooms had Grab Bars which was a great addition.. This was a three bedroom house which could mean up to six people staying. The Dining Table only had four Chairs with some small Rattan Chairs if you needed extra. We then decided to go outside to sit in the sun & have a coffee & when the other person on the holiday sat in the garden chair (Ratten) the seat collapsed leaving her practically sitting on the ground. Luckily she didn't break anything apart from hurting her shoulder a bit. It would have been worse if it was me as I'm currently waiting on a Hip & Knee Replacement. Not the start you want to your holiday. I then rang the Contact Number listed & spoke to what seemed like a very confused man only to find out He was in Australia on holidays so God only knows how much that call cost me. He wasnt really very helpful nor did he even ask how the Lady was after the fall. He gave no other Contact Number leaving us at a loss as to who we should ring if the was a serious problem & I certainly wasn't going to ring Australia again. I tried another number that was pined up on a door in the hall & that wasn't much help either. The Lady has nothing to do with the house but she would try & help if she could. . A New Contact Number should have been left when the Owner & his Wife knew they were going to Australia. There was no Information Pack in the house about the surrounding area. No Information regarding the Local supermarkets/Restaurants around. No Telephone number for the Emergency Services The Police or even the Local Hospital or G.P. There was no Information regarding Rubbish & no Rubbish Bins outside the house so we didn't know where to leave our Rubbish when leaving. There wasn't even any Information on the Central Heating or if it was set to come on at certain times & no Information where to leave the used Towels. So with no Information supplied you just used your own judgement This. Property could be a little gem if it was managed properly & all of the above problems were sorted but for our visit the property certainly wasn't ready to be rented out & not having a local Contact Number is a very big problem. We are very disappointed & annoyed especially having paid £625 (€720). We have booked through Sykes before & this is the first time we really had any issues with a property. I just wonder if anyone vetted it before it became listed ? This sort of thing certainly won't do Sykes Reputation any good. Have taken photos of above complaints if requested.

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• Roisin - Verified booking

  We could not fault 3 Coastguard Station at all.

  It is a welcoming homely property that had every amenity required. It has been a thoughtfully restored historic building that just feels fab and truly cared for by the owners. The location of the house could not be more perfect, we loved the convenience of ditching the car and being able to walk to local restaurants and the pub is just a few doors down! We adore the beach so having it literally on your doorstep is both practically and visually amazing, great for our sea dips too! The window seat in the cottage is my favourite spot, the beach and sea view was simply stunning. We have been regular visitors to Rathmullan for 14 years and when our usual holiday home was sold last year we were so sad because we didn’t think we would find another to match it. Lucky for us we feel we hit the jackpot with 3 Coastguard Station and look forward to returning again soon. Separately, we would like to commend the property owner on being responsive to our queries before and during our stay. It took Sykes 2 days to respond to our initial query and by that time we had already arrived at the property. They then took another 2 days to fully answer by which time we had checked out of the property. We are lodging a separate complaint around Sykes customer services which should absolutely have no reflection on the property or owners. We paid a high rate for the property via Sykes and would expect they have high standards of customer service to match, sadly that was not our experience. It was our first time using Sykes and we would be reluctant to use them again in the future. It would be such a shame if Sykes shoddy customer service damaged business for the property, the owner's don’t deserve that because the property is excellent.

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• Andrew - Verified booking

  Overall the property itself is in good condition and spacious.

  However, the listing states an enclosed garden, which there isn't - this was a big request from us for an enclosed garden for the dogs, and the fact that there were plenty of gaps in the perimeter slightly ruined the experience for us as we weren't able to relax with the dogs off lead. Further, there is a lot of debris at the end of the property where current listing photos show a garden and trampoline area - this photo is currently a misrepresentation of the situation. Finally, there are a lot of areas under development on the property land making most outside use of the property unpleasant. Within the property, it is clean and modern. But there is an odd mixture of kitchen wear and furniture for a property that could potentially house 6. I would recommend that the owner take a trip to IKEA and buy kitchen utensils that would support 6 people (e.g. 6 glasses, 6 wine glasses, a large pan, a coffee machine, a peeler, etc.) and also invest in a reasonable sized kitchen table for 5-6 people to sit around. The location of the property is ok, but it is a drive to a village, not a walk. The roads would not be safe to walk down past night. The main reason we opted for the property was an enclosed garden, which it did not have. so taking away that feature, there are other houses better located that you might want to consider.

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• Andrew - Verified booking

  Overall the property itself is in good condition and spacious.

  However, the listing states an enclosed garden, which there isn't - this was a big request from us for an enclosed garden for the dogs, and the fact that there were plenty of gaps in the perimeter slightly ruined the experience for us as we weren't able to relax with the dogs off lead. Further, there is a lot of debris at the end of the property where current listing photos show a garden and trampoline area - this photo is currently a misrepresentation of the situation. Finally, there are a lot of areas under development on the property land making most outside use of the property unpleasant. Within the property, it is clean and modern. But there is an odd mixture of kitchen wear and furniture for a property that could potentially house 6. I would recommend that the owner take a trip to IKEA and buy kitchen utensils that would support 6 people (e.g. 6 glasses, 6 wine glasses, a large pan, a coffee machine, a peeler, etc.) and also invest in a reasonable sized kitchen table for 5-6 people to sit around. The location of the property is ok, but it is a drive to a village, not a walk. The roads would not be safe to walk down past night. The main reason we opted for the property was an enclosed garden, which it did not have. so taking away that feature, there are other houses better located that you might want to consider.

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• Catherine - Verified booking

  We had a wonderful week!

  The house is easy to find, very handy to Falcarragh and its wonderful beach. It's also in a very convenient location to explore the rest of the area. We have stayed in many houses across Ireland and this was the most enclosed we've ever had for our 2 dogs, all you need is a set of gates at the front and it would have been completely enclosed. Definitely a good place for dogs! Inside the house was lovely and warm and very comfortable. It was spotlessly clean and most things in great order. We were even left a litre of milk to get us going, which we really appreciated as we arrived late after work. The host sent us a wonderful information pack about the house, checked in on us by text and was very quick and helpful when there was a short power cut in the area. We would have a few suggestions to make it completely perfect but nothing impacted on our stay and we would definitely go back!! (Suggestions - a mirror in each of the bedrooms would be really helpful for female guests so we aren't all trying to use the bathroom mirror, in the kitchen a peeler, grater and a new frying pan would finish it off) Thank you so much for a wonderful stay and we will definitely be back!

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