Holiday Apartments in Dorset

Reviews

What our customers say about their holidays

• Louise - Verified booking

  The property location was excellent close to everything and literally 1 minute to cross over the road and we were on the beach and in the sea.

  The beds were comfortable and the property was equipped with everything we needed. The property is quite compact in the main living area (smaller than I normally book) but it worked and was done to a high standard with slightly smaller furniture in the living area so everything fits. We used the washer/dryer a couple of times which was really handy, especially when beach towels etc need a refresh towards the end of the holiday. The fridge was a little small and we struggled to fit everything in it at the start of the holiday just after our food shop and some foods were touching the back of the fridge and freezing. We noticed a few cup rings on the side tables which were probably outside the owners control, but it is a shame as the furniture is nice quality and the owner provides plently of mats and coasters which me and my children used all the time to protect surfaces. The bathroom was small but nicely done but the small unit in there was starting to rust a little, this didnt at all detract but may need replacing in the future. Although street parking is very busy around the area the parking pass was a real deal breaker and I did manage to find parking reasonably easily everytime we went out and came back. I did book some back up parking just in case as Im aware of times when all parking is taken, but I didnt need to use it. The welcome pack was a wonderful surprise and very much appreciated - thankyou. The only thing that possibly could be improved at the property is the blinds. It has beautiful white slat wooden blinds, clearly very extensive, however these are really heavy to pull up when it's hot and you want to open the windows, it also looks like previous guests have tangled up or shortened some of the cords so they are very high to reach. Also they don't provide blackout and as soon as dawn arrives (5pm onwards) the light streams in through the slats and sides, so my children in the double room at the front were awake too early and towards the end of the holiday we had to swap rooms and put them in the double at the back which was a little more shaded. The downside of such a central location was that there was quite a lot of noise on some evenings from revellers on the sea front but also from the pub at the back, but because we'd had such busy full days we managed to shut it out and slept OK and it's to be expected in such a prime location. All In all it's a good holiday home done to a high standard and the location absolutely makes it. Thanks for a nice stay.

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• Dawn - Verified booking

  This review pertains to a reservation made in November 2024.

  The Penthouse in West Bay has always been my wife and my preferred choice for a peaceful week-long getaway in November, consistently delivering first-rate, 5-star luxury—exactly what one should expect for the price paid. Unfortunately, upon our arrival on Friday, November 22nd, we found the building covered in scaffolding. While this was less than ideal and we wished we had been informed when making the booking, we thought we could manage. What we found unacceptable was a group of loud workmen showing up right outside the balcony and terrace of the Penthouse at 8:30 in the morning, working on the wall render just inches from the windows. It quickly became clear that a private and tranquil week away was out of the question. As Lyme Bay Holidays could not provide an alternative property of similar caliber, we made the decision to leave for home immediately. Additionally, we typically purchase frozen foods for our stay and use the Penthouse freezer. Regrettably, either the previous occupant or an operative from Lyme Bay had turned off the freezer at the mains, and we only discovered this hours later when we found all the food had thawed and was spoiled. In conclusion, after numerous telephone calls to Lyme Bay Holidays (now operated by Sykes Cottages), we were able to secure a partial refund. However, since we had to cut our trip well short, it was clear we did not enjoy the week we had hoped for. To date, we have yet to receive any apology from either Lyme Bay Holidays or the property owners, which is particularly disappointing considering we are loyal customers and given the significant amount we spent

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• Rachael - Verified booking

  The property was very clean and the furnishings and fittings were of a high quality.

  The beds were comfortable, white good in good condition and the apartment was very spacious We particularly enjoyed the harbour view which is slightly obscured by the flats to the left in front but this did not spoil the view. (Fortunately they left their curtains closed most of the time or this could have been intrusive) The position of the flat was very convenient for the town, harbour and beach. The underground parking was an issue. I had contacted Sykes and been put through to “Dream Cottages” (who were managing the property) before we arrived. I had read other people’s reviews of a free parking space and a parking permit for The Nothe car park, but was firmly advised neither were available any more. On arrival we found a key for the underground car park and details about its use. This was frustrating as we had read it was a tight space and would have come in a smaller car had we expected to have access to the space. Other holiday makers complained about the difficulty getting their cars in and said without our unused space they would not have been able to get their cars in. Parking at The Nothe was £6 for 24 hours and could be paid via an app so was very easy When we had a minor problem “Dream Cottages” dealt with it very quickly and efficiently I would recommend this property

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• Nigel - Verified booking

  Overall our stay was fabulous.

  We did have terrible trouble with the key safe outside No. 25. It just wouldn't open. We happened to speak to a neighbour on the groundfloor, who said he'd had the same problem. Eventually it did open, even though we hadn't done anything different. Also, the far end blind in the living room was stuck and wouldn't close. The cables in many of the blinds were twisted and sometimes difficult to open/close, although they all did eventually. I wonder if the installer could do a maintenance visit from time to time. We found the long sofa somewhat uncomfortable as it seemed to slope. We dealt with this by putting several cushions on top. Maybe it needs serious plumping up or refilling. Please don't let these comments take away from the fact that the apartment is fabulous and it is great that the owners act upon receiving feedback. We would really like to come back, but believe a five night stay may not be possible next year, according to the website - minimum booking is a week. Is this the case?

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• Julie - Verified booking

  Great location, it was busy & at times noisy with the bus stops right outside but the fabulous view & convenient location for the beach made up for that & it was fine overall.

  The flat is beautifully furnished but could now do with a thorough deep clean, especially the bathroom. I had to clean the shower & shower tray myself on arrival, it had thick black mould all around it which wasn’t very pleasant & chrome towel rail simply too dirty to use. There is small sections of damp showing on several walls which I understand is to be expected for the age of the property but a shame as the flat is so nicely modernised & decorated. The utility room is also dirty. The welcome hamper was a nice touch thank you & the sofa & beds comfortable. The kitchen is lovely & modern & very well equipped. We had an issue with the kitchen tap but Sykes fixed it the next day thank you. There was also no clothes airer, it was missing from the utility & with children & their wet beach clothes it was an essential for us, but Sykes sorted this the next day, thank you. Overall great location, very handy & stunning views. Just needs a thorough clean, especially the bathroom.

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