Easter Holidays In The United Kingdom

Reviews

What our customers say about their holidays

• Michael - Verified booking

  1). We found the property to be dirty and damaged on the outside and it hadn’t been cleaned properly on the inside with cobwebs, dead insects, dirty, sticky kitchen stools and dirty carpets.

  2). The kitchen area had a stained sink, dirt around the hob, sticky food on the side of the fridge and on the floor. The pizza tray is rusty and the oven tray is dirty. Cupboard handles are sticky, cupboard fronts are stained and we found rodent droppings under the sink. 3), The shower head is filthy and doesn’t stay on the wall of the shower. The WC pan is stained as is the drain in the sink. 4). The pillows are stained. The owner replaced them at our request and the replacements were stained too. The TV in the bedroom doesn’t work and the TV in the living room doesn’t receive any BBC channels. 5). The property is described by Sykes as ‘recently refurbished’. There is no evidence of this. 6). Sykes Customer Services have been particularly unhelpful in dealing with our complaints. We have provided them with photos of the property and they have taken no responsibility for the condition of the property even though we booked it having read the description on their website. They say that the property owner.is responsible for the property being clean, equipped as described and suitable for rental and not them. 7). We found the owner to be well meaning and he did try to deal with some issues. He was helpful in returning some items of clothing that we’d left in the cabin and for that, we are grateful. 8). However, we cannot recommend this property. We abandoned our visit after two nights, having booked the cabin for a week. We’ve booked many cottages with Sykes over quite a number of years. If they are happy to offer properties in this condition, then we will be very reluctant to book again with them. They have totally ignored the photographic evidence we have submitted to them and have simply relied on what the owner has told them. They rely on what is written in their ‘small print’ to attempt to evade any responsibility for the marketing of this property even though renters are totally reliant on them describing properties accurately. Renters are not provided with the contact details of the owners when booking a property so cannot contact an owner for up to date information about a property before making a booking. You’re only provided with the location details when you’ve paid the rental in full and with no facility for a refund if the property has been described inaccurately. We’ll be interested to see whether Sykes Cottages publish this review in full on their website. We have photographs that support each of the comments we’ve made in this review.

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• Emily - Verified booking

  We recently stayed at Castle View Cabin and the cabin is situated in beautiful surroundings.

  Unspoilt views of the National Park & the sea views across the field were breathtaking. It was a peaceful spot that was ideal for accessing Scarborough & Whitby alike & there were some great places nearby to visit. The Hayburn Wyke Waterfall was incredible & a wonderful spot to have something to eat at the nearby pub. We also highly recommend Bryherstones, a great place to eat with excellent home cooked food & warm hospitality. The Cabin itself we unfortunately found to be unclean so we ended up having to clean it ourselves to make it more comfortable. The doorways into the bedroom & bathroom were very narrow but there was warning of this on the website. We found the bedroom smelt of damp & the bedding didn’t smell clean, the same with the towels. The bed itself was very comfortable but we couldn’t really rest as the smell of damp was so strong. The shower was lovely and powerful however. The hallway floor was dirty & the doormat was unclean to the point we had to move it out of the way to avoid standing on it. The kitchen floor was dirty when we arrived; crumbs scattered about & we had to clean the cupboards before putting our food away as they too were dirty. We couldn’t use the kettle or toaster as the kettle was filled with limescale & the toaster was full of crumbs. There was no bin bag in the bathroom bin & no spare bin bags for us to use which meant having to put bathroom rubbish into the kitchen bin to dispose of at the end of our stay. There were dead insects all through the cabin; on the window ledges & in webs across the ceilings. The outdoor area was wonderful, a great spot for star gazing. However the bench at the top of the steps isn’t safe for use as it is broken. This could be a lovely retreat as the location is wonderful. However the cabin really does need a deep clean & improving to maximise its potential. The owner did leave a bottle of wine & milk in the fridge which we were grateful for but sadly won’t be returning. We really hope this property is improved on for people to enjoy the wonderful surroundings in the future.

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• James - Verified booking

  Absolutely fabulous stay.

  The weather wasn't pleasant, but it made no difference. Clean, warm and cosy, with beautiful views, the perfect place to relax and forget about the daily grind. We loved everything, from the two gorgeous Highland Bulls in the adjacent field to the gorgeous cats and kittens that liked to peer through the door window for treats. Breakfast, sat overlooking the rolling fields to the sea beyond was a delight, the kitchen had everything you need, including a welcome bottle of wine, a lovely touch. James, the owner, is a lovely guy. He lives in the adjacent farmhouse and is at the end of a phone if you need anything. We dined twice at The Blacksmiths Arms, a 5-minute drive away, and the service, atmosphere and food were fantastic, highly recommended. Only one note of caution. If you fancy getting a Chinese takeaway, avoid Morrido like the plague. How it is rated so highly is beyond me. The place was filthy and having got back with a £27 banquet, the whole lot ended up straight in the bin. Greasy, gloopy, just horrible.

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• Robert - Verified booking

  Lovely rural location, easy 3(?

  ) mile drive to Scarborough. A great view of Scarboro' castle, Filey headland and Flamboro' headland from the lounge window (on a clear day!) Very good for 2 staying. Good sized double bedroom for a cabin, with comfy bed. No dishwasher or washing machine, but we never use them anyway on holiday. Small kitchen area perfectly adequate for easy meals. Wifi always worked although a couple of TV channels were not available on Freeview. Access from parking space either the short route up steps or slightly longer round the side up a sloping driveway. Friendly proprietor on site. First time arrival it was a bit tricky to spot the farm track entrance off the main road from South - look out for the red and white 'concealed entrance ahead' warning sign just before. GCH was very capable of keeping us warm when we needed it. Lots of USB power sockets.

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• Stephen - Verified booking

  It was wonderful, I highly recomend, so clean, so comfortable, with everything we needed.

  Our needs are very specific as my husband is really disabled, so a walk in shower and room to be able to comfortably walk around the bed, with as few as possible steps and close parking were all 'musts'. We also had great cooking facilities, a dishwasher and washer, plus the sofas and beds were really comfy (a tv in the main bedroom, which had a king sized bed was particularly helpful). This may be a caravan, but it was head and shoulders about other accommodations, and the area of site was really quiet, another plus. I am so pleased that I found this caravan, I do like caravans, but in general they are nolonger suitable for us, this one was fabulous!

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