Suffolk Holiday Cottages

Reviews

What our customers say about their holidays

• Gary - Verified booking

  When we arrived all was good so we both went out to the garden without our two dogs just to check that the garden area was secure .

  we found that the two gates on either side of the garden were open so we shut them then let the dogs out . all was good for the next couple of days . we did see that the bin for the rubbish had been removed but the gates were then closed . on our last night we came in at about 4.30 pm let the dogs out and I then picked up the black bag to put out and then I found that there was both gates wide open and one of our dogs was missing . my self and me wife then started to shout out for our dog and could not see her anywhere . at the end of the houses to the right there was an alleyway to the main road so we both went down the alleyway to the front of the house which is on a main road . I went to the right and my wife went to the left and while my wife was looking she saw our dog at the edge of the road so she shouted for her to stay and she did so my wife was able to get her and bring our dog back . both of the neighbours knew that we had dogs as they had seen them so why they left the door open . my wife was in bits all night thinking what could of happened . we put our comments in their book at the property stating that we would never come back to stay at this property . if they can’t guarantee that the gates are closed the they should have another gate put up at the end of the patio where there is a wall in place and then this could be locked and you could let your dogs out into this safe area before they go into the main garden. I do believe that all dog owners and parents with small children should be aware of this problem .

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• Mrs Chesterman - Verified booking

  Green Farm Barn December 2024. Great stay, much enjoyed. Property comfortable, clean and spacious. Wi-Fi excellent. December booking and the Barn was warm enough when thermostat had been located. Bring cleaning products, kitchen roll, shower gel etc. Note the Nespresso machine takes Vertuo capsules (not available to buy locally). Note for dogs owners that the boundary from property to adjacent field is not fenced, but local Covehithe beach is a joy for dogs to run! Read on for caveat re the property letting agency.. Clause 3 of the Booking Ts&Cs enables the Owner/Agent to make changes to your booking. For example I booked and paid my deposit for a 14 day stay over Christmas and New Year. 6 weeks prior to start I received an email from the agency saying that the owner wanted the property for the last 4 days therefore I could only have it for 10 days - or otherwise I could cancel my holiday arrangements and have my deposit returned. Trying to find out an explanation entailed speaking to many different customer representatives as the agency is one of several which I believe have Travel Chapter as the umbrella company. However I had to cut short my holiday and change the arrangements I had made for New Year. Needless to say if you the paying client needs to make any change to the contract then you will pay heavily for it.

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• Will - Verified booking

  We stayed for a weekend just before most schools break up.

  Getting the key was smooth and trouble free.We found it clean, comfortable and very nicely decorated. The kitchen is stylish and equipped with everything you would need for your stay. The bathroom (which is on the ground floor) is modern and has both a bath and a very good shower. There’s a long, narrow and rather featureless garden with patio and lawn. The location is very practical if not particularly picturesque. It’s just a ten minute stroll to the seafront. We had no problem parking right outside the property while we coming and going. For shopping there is a Co-op very close by. I was going to list some criticisms but then they were so trivial I thought they looked a bit silly so I deleted most of them. Elderly or very young guests might find the stairs a bit steep. It might make sense to have the Wi-Fi password on a sign in the kitchen rather than slightly buried in the property information file.

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• Rupert - Verified booking

  Having been regular - one might even say loyal - customers at Durdans for several years now we are sad to find the standard of maintenance leaves more and more to be desired.

  Nearly all of the fridge door shelves are now broken, as they have been for at least 2 years, so it is impossible to keep a bottle of milk in the fridge. The Venetian blinds in the en-suite bathroom don’t work and the curtains in the master bedroom need rehanging. The drain outside the kitchen is blocked so the waste water from the sink just flows out onto the drive. None of these are serious deficiencies (although not being able to keep milk in the fridge is seriously annoying!) but they do make Durdans feel rather unloved, and its guests accordingly rather underappreciated . We also arrived to find no tea towels and no oven gloves (we had to go and buy a pair of oven gloves, and fortunately we brought our own tea towels as there are never enough, but to find none at all is really not on). With a heavy heart, I think we may be moving on next year.

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• Carole - Verified booking

  The cottage was really nice but not suitable for everyone, including my husband and I.

  We missed the part of the description where it said about the downstairs bathroom, and found this to be quite a big problem. I am 75 and severely visually impaired, to negotiate from the bedroom, down the stairs and across the large kitchen to the toilet, in the middle of the night, was quite challenging. The same for my husband. The lounge was ok but very dark, even with the light on, making it difficult to see to read etc, the bed was huge and very comfortable. The kitchen was very well equipped with plenty of tableware and cutlery and the little, gift-wrapped parcel of dish cloths, sponge, bin bags and dishwasher and washing machine tablets was a lovely touch, even though we didn't use either of them, as was the bottle of wine that was left for us, which we did use. All-in-all, lovely place but shame about the downstairs bathroom.

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