Group Accommodation Apartments In North Yorkshire

Reviews

What our customers say about their holidays

• Pamela - Verified booking

  Sandsend Sunset View Well positioned and good views.

  Parking at the rear extremely "tight" in a corner adjacent to two brick walls and a bank of 6-8 large refuse bins in front of the space. From the rear door from the parking area, it is 3 flights of stairs up to the apartment. We were booked for 2 weeks with no change of linen for the 2nd week, I messaged the owner to say that there was no Superking in the cupboard and he organised for the cleaner to drop a set off. For the first 5 days the front door the to the main building was not lockable which was a bit disconcerting, then a workman fitted a new lock and code. As instructed, we left the apartment key in the key safe for the cleaner to drop off the clean linen/ towels and collect the used ones. We returned to find the fresh linen simply dropped in a pile on floor of the main communal stairway not even in a bag! Which was totally un-hygienic. The cleaner had not made any attempt to enter the apartment to deliver the linen and consequently had left the damp towels and used linen which we had left in a bag on the inside by the door. We had expected a mid-fortnight clean. Wi-Fi is not good enough to watch any catch up tv or films, the screen froze every 1-2 minutes. When we arrived the kitchen drawer front was hanging off and the knobs had come off the door to the freezer housing (someone had balanced them on the screws). To open the freezer door, we had to open the fridge and open the freezer from its side. I took photos and sent them with a message to the owner as soon as we arrived. He said he'd repair them at the end of the month. Also, the landing stair light flashes on/off continuously throughout the night and shines through the roughly painted glass window above the apartment door which is like sleeping in a lighthouse. This would easily be remedied by fitting hardboard over the glass. We felt uncomfortable having to keep contacting the owner as he was on holiday in Greece. All in all, great views but the accommodation was very disappointing.

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• Toni - Verified booking

  We had a great stay at Ellerby lane house.

  The positives were great location, lovely decor, very homely. The cleanliness was very good. The negatives were the beds were very hard so quite uncomfortable, there was no mirrors in the bedrooms so doing make up was a bit of a struggle. The property capacity is for 7 people but there wasn’t 7 plates or 7 sets of cutlery as we were there for Christmas and was cooking Christmas dinner in the property we had to go and buy some as there was no contact number provided for the owners for if we needed anything. There is also no parking at the property which isn’t uncommon for Whitby but I think it should be listed on the listing as it wasn’t easy unloading our stuff parked on double yellows on the side street and we wasn’t given any instructions prior, I had to call Sykes cottages to contact the owners to see where we could unload. It was also a little noisy at night time if you were trying to sleep and could hear people heading back from the pub, again not a major issue but the location is very central so could be a little noisy if you plan on taking babies etc. The toilet seat was also broken in the main bathroom and some of the blinds were broken so couldn’t be opened. There is also no exterior bins for the property so as you can imagine being Christmas we had a lot of rubbish which we had to bag up and pile up near the entrance of the property for it to be collected by the owners. Besides all that it is a lovely place to stay, very cosy and the location really is perfect for exploring Whitby.

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• Colin - Verified booking

  The property is in a lovely spot overlooking the river with good views and a short walk to the town.

  It's spacious and comfortable (sitting on the window seat and admiring the view was great) and fairly well equipped. Unfortunately, it does have a down side. There's no gas supply to the property so there's no central heating as a consequence. This means you're reliant on a cylinder heater for hot water, which is a problem if someone has a bath, it means you've got to wait for more hot water. There's a number of storage heaters which gave off decent heat, but one in the twin bedroom took a while to decide to work, despite us trying the controls. There's no dishwasher (it doesn't list one). But if a group of you are staying for a week do you really want to be washing pots after meals. There's a large but old flat screen tv and Freeview box. The operation of both requires two remotes and is a bit of a faff. Could really do with upgrading the telly and getting Sky. We coupled our iPhone to the stereo unit in the room and listened to music instead.

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• Sandra - Verified booking

  Our stay was fab.

  The apartment was close to town centre and with a dedicated car parking space. We have a Hyundai I20 and this size of car was okay. Our only issue was, the marking on the floor could have been repainted. And on the Sykes description should have mentioned you must put a display on your windscreen to show your vehicle registration and mobile number. We only discovered the next morning that this was a requirement. Good job because the Traffic Wardens are ruthless. The views from the apartment were spectacular. We would pull up the rocking chair, open the window and enjoy the views towards Sandsend. We received a welcome bag of goodies. John the owner was very helpful. The apartment was spotless, plenty of storage space in each bedroom and the beds were very comfortable. Loved our time there would highly recommend it.

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• Sandra - Verified booking

  Our stay was fab.

  The apartment was close to town centre and with a dedicated car parking space. We have a Hyundai S22 and this size of car was okay. Our only issue was, the marking on the floor could have been repainted. And on the Sykes description should have mentioned you must put a display on your windscreen to show your vehicle registration and mobile number. We only discovered the next morning that this was a requirement. Good job because the Traffic Wardens are ruthless. The views from the apartment were spectacular. We would pull up the rocking chair, open the window and enjoy the views towards Sandsend. We received a welcome bag of goodies. John the owner was very helpful. The apartment was spotless, plenty of storage space in each bedroom and the beds were very comfortable. Loved our time there would highly recommend it.

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