Group Accommodation Cottages on the Isle of Wight

Reviews

What our customers say about their holidays

• Paul - Verified booking

  I have to say that we were very disappointed with some aspects of cleanliness at the property, the kitchen and bathrooms in particular.

  I had to clean the ensuite shower tiles before we could use it, picture attached. The pink residue is a build-up of bacteria and skin cells, if this is not cleaned then mould will develop, which it had. The kitchen cupboards were all dirty with grease covering the shelves where the pans are stored, I have cleaned these out as well. Some pans are not fit to be used, (pictures attached) and need to be replaced. The oven was filthy and had not been cleaned for some time, I cleaned this as well, before and after picture attached. The oven trays provided were not fit to use so I purchased 2 new ones which I have left at the property. Also, several pans need to be replaced as they are not fit to be used. There are only 2 dinner forks and 3 small forks, the property sleeps 6 people so there is not enough cutlery, I ate my dinner with a spoon on the evenings we had guests. We found one cupboard full of food, which I presumed perhaps belonged to the owner, so moved it around in order to accommodate our own shopping items. To then receive an email the day prior to departure, reminding us to leave the property clean, tidy, in the same condition we found it and to remove all food from cupboards and fridge, just added insult to injury. We did not remove the food we found in the cupboard. This is not the standard of cleanliness one expects in a holiday rental property. I have more photographs should it be necessary. I look forward to hearing from you. Regards Paul Heath Have pic's to back this up

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• Denise - Verified booking

  We stayed in 2022 but just found out we could review.

  This is a lovely cottage but it is described as having an enclosed garden. What it doesn't say is that it is shared access so neighbours walk through the garden to access their property, making it an unsecured space for children or dogs to be in even for a second without close supervision. You would have to go out in the garden first before letting out a child or dog in case the gate is left open. Whilst our dog would never be unsupervised I would normally go out with her at the same time, not have to check the garden is secure before going out. Also to keep watch in case the neighbours came through the gate. The garden was a very small dungeon like space and not really pleasant and our dog had no space to be safely off lead at all for the week. There are issues with parking as the shared access neighbour parks across both spaces. Also there is an old peoples' home across the road so visitors park all up the road. We found it difficult to park in the road on a few occasions. However, it's a beautiful character cottage and the Smart TV was a bonus. The location is fabulous providing access to all the places we wanted to see. Nice touches were providing paw towels and dog bowls for canine guests.

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• Lucas - Verified booking

  We had a most enjoyable few days on the Isle of Wight.

  The house was clean and we were ok but there were a few things that irritated us. The seating in the living room is not adequate for the size of the house with only one sofa that was anywhere near comfortable. There were no recycling facilities, we resorted to separating our own rubbish and taking it to the local recycling depot. There was no dishwasher though clearly a space for one in the kitchen. It has been a long long time since I've stayed in a cottage with no dishwasher! The bed on the top floor is very hard although this is probably a matter of personal taste as my husband was comfortable. I moved downstairs. It should also be noted that the house backs onto a busy road with the associated noise levels, Lastly, take plenty of loo roll and toilet cleaner as none are provided.

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• Sara - Verified booking

  Good: really nice touch to have the dog stuff, but it would have been good to know in advance so I didn't bring the same with me, in an already packed car!

  Nicely equipped kitchen and the house was really comfy for us. Just a shame there is not more outside space! Needs improvement: had requested both beds to be unzipped, as requested, but one was not, which meant I had to sleep in a bunk bed all week. There was no bathmat in the main bathroom, which meant we had to use a towel. Please make sure there is one as it was a bit tricky for my elderly mother to use the bath without a non-slip mat. The parking was difficult. In addition to the cars for no.6, someone from the flats opposite regularly parked their 20 reg blue Renault Captur outside Church House. They told me it was none of my business when I queried why they couldn't park in the flats' car parking!

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• Jodie - Verified booking

  We have stayed at Chapel House before and even with the new restrictions in place - sarah made us feel incredibly welcome and the place was incredibly clean and tidy.

  The house is beautiful. The area is lovely and all in all we had a wonderful time. The only reason that i am unsure whether i would book again is not because of the house but the way that Sykes initially handled the pandemic. So i am not confident that they are the best company to book through - first refused refunds / date change, then refused refunds and only allowed certain date changes which cost people more, then refused a refund if you had changed your date. This was only after excessive pressure from Martin Lewis and the government. So Sykes you get 5/10. Sarah and Chapel house get 100/10 because the property itself is honestly amazing.

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