Group Accommodation Cottages in Lake-District

Reviews

What our customers say about their holidays

• Kasey - Verified booking

  When we arrived at the house, all seemed good, but it was as we went further into the house that we were hit in the face with some funky smells, these were only in the left side of the house where the main kitchen is.

  That seemed to be all that was wrong until we went to bed, this is because the beds were rock solid, it was like sleeping on a concrete slab. When we got up and we were cooking breakfast, to our surprise we found that all the cups and most of the plates/bowls were dirty. So instead of enjoying our breakfast we had to clean all the pots before we even started, whilst we’re on the topic of pots, there are way too many and so many that I looked at and didn’t know what it could possibly be used for. There were that many pots that there was no where in the kitchen to put our food! Out of the hundreds of dishes there was not 1 single plastic cup for kids, there was also only about 3 tea spoons! After we had managed to eat out breakfast we loaded the dishwasher and followed all the instructions in the book provided and to our surprise when we went to get the clean dishes out of the dishwasher, they were all still dirty!! We raised this and they sent a maintenance man out twice to fix it, but it never worked for the 2 weeks we were there! We were stuck with a slimline dishwasher for 7 people. Moving on, we quickly found out that there are no where near enough bins in the property. I think I counted a total of 5 and 4 of those are tiny bins that do not hold a lot. We also got quite annoyed with the dining table as it is an extendable one but all the clips to hold it together are broken so it kept coming apart. The placemats were also an issue for us as there wasn’t once complete set and the majority of them looked as though they had been eaten at the corner. There were multiple light bulbs throughout the property that were not working. When it came to wash our clothes we struggled to get them dry as the only radiators that worked were in the boot room and bedroom above the boot room. One of the beds in the small twin room has clearly been broken in the past and had a bodge job to fix it as there were L brackets holding up the head board, but they weren’t doing a good job and the headboard was moving a lot just sitting on the bed. When using the showers we found that we couldn’t rinse the shower down afterwards as the shower heads didn’t come off the wall. This made the showers very dirty very quickly. One morning we woke up and found a puddle on the main kitchen floor, we looked up and found a rather large wet patch on the ceiling and it turned out one of the skylights is leaking. The door on the master bedroom would not shut as the hinge was hanging off the doorframe, several screws had come out. We also found that there was no where near enough wardrobe space for 2 people in the master bedroom, we ended up living out of suitcases for the 2 weeks. And finally the WiFi is really bad.

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• Kata - Verified booking

  We booked the cottage from Saturday to Thursday but for personal reasons we were only able to arrive on Sunday late afternoon.

  We found the cottage cold, only 12 C degrees because the boiler was faulty therefore no hot water also. I have managed to call the emergency number found on the app. Within 2 hours a maintenance guy came, he could not fix the boiler but he gave us two electric heaters and turn on the water tank in the loft which supplied us with hot water, but took 3-4 hours to heat up which meant we could not take hot shower that night either. I am glad he came quickly but we still had to drive out in the evening to buy wood to able to fire up the wood burner. Two electric heathers would only heat up upstairs sufficiently. The situation was far from ideal with two elderly people and a 4 month old baby. Next morning (Monday) maintenance team called that someone will come that day to fix the boiler at some point. We were out all day, when we arrived around 6pm looked like noone has been to check. Next morning (Tuesday) when I called the maintenance team for update they said that someone was there yesterday but now waiting for a part to be able to fix the boiler. But noone updated us with this information I had to chase. I also asked them to supply us with more electric heater and wood, as that point we already spent almost £50 on fire wood. That day we received plenty of wood and another heater, which was great but to be honest it should have happened automatically on that day when they found out that the boiler can not be fixed instantly, and not me chasing for it. Eventually we were okay after wood and another heater supplied. The boiler engineer arrived on Wednesday evening (our last night) but he still could not fix the boiler. The area and the cottage was amazing otherwise. The cleanliness was not perfect , the living room had dog hair everywhere especially on the cushions and sofas, we took our dogs too but we don't let them sit on furniture at home either but at least it should have been hoovered. Other thing, it was left 1 dishwasher tablet for us, no salt , no oil or sugar no kitchen foil. 1 bin bag ( even though Tuesday was bin collection day , so we had nothing to use after Tuesday, washing up liquid bottle under the sink was empty. 3 rolls of toilet paper for 6 of us to last for 4 nights/5 days? Were we supposed to arrive with all those? So we had to buy those. I feel that all this could have been avoided if someone comes from maintenance team to check the property before the next let to avoid everyone's disappointment. If not this our stay would have scored 10 out of 10. Thank you

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• Jamie - Verified booking

  Although the location of this property is fantastic, we do not recommend it as somewhere to stay on holiday.

  Poorly equipped with miss-matched cutlery, few plates, bowls, mugs etc. just enough for the amount of people which isn’t great! Most importantly no blind or curtain on widow in the double bedroom upstairs- the neighbours over the road could literally watch us sleeping (it is a velux window that is below the height of the over road neighbours bedroom so they can literally look down into the room)!!!! Not to mention having nothing to block the light when we were trying to sleep! The upstairs shower is duct taped to the floor so very wobbly and the downstairs shower leaks into the hallway to a huge extent and as it is tiled flooring makes a huge safety issue- our children slipped a couple of times despite us mopping after every shower. The double bed upstairs is also very uncomfortable and lumpy! The owners clearly do not care about the property or about the comfort of the people staying there, it’s a shame as the layout is great and lovely location. Also the property was not in a clean state when we arrived. There was so so much dog hair from previous stays- there were literally hair balls in the corners of the living room and we had to retrieve a toy from under the sofa- I wish we left it there as it was covered in dust and hair! There was cutlery in the draw that still had oil and what we think was honey on so we then had to wash everything to make sure it was clean enough to use. Sorry, we cannot recommend this property and hope Sykes contact the owner regarding the lack of privacy/ blinds in the double room upstairs as well as the safety issues regarding both showers.

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• Christine - Verified booking

  This is a fabulous property.

  Excellent for what we had booked it for an early Christmas celebration with friends. The main, larger kitchen was amazing with simply fantastic views of Coniston and the surrounding area and very well stocked with all we needed. 2 large fridges which was great as 8 of us! Property is quite remote so no nipping out for anything forgotten. Lovely and peaceful. Parking good, plenty of room. My only suggestions would be to have a spare supply of toilet roll and to have curtains on the windows in the Boot Room bedroom. Only had blinds which were of a light colour too so didn’t sleep too well. Towels adequate but could have been larger. Had to wash oven trays before use as had all been put away dirty and greasy. Couldn’t get TV in dinning area to work but didn’t really need it anyway. Otherwise, all good and we loved our stay. Didn’t find the welcome folder till we were leaving so maybe this needs to be left out and took a while to find the underground games room. Also a dog poster with instructions about dogs and farmers needs to be bigger and in a more prominent place Would definitely stay again. Thank you.

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• Adrian - Verified booking

  Property was lovely and spacious very modern an felt homely.

  It was a lovely village to stay in. We did find the oven /microwave and fridge not very clean. The shower in the downstairs bathroom when using the top shower head causes the water to go out under the door into the hallway. In the kitchen there was little cutlery 4 forks and 1 dessert spoon between 6 of us. The patio door (left side) key when used to unlock had snapped. Being a dog owner I found it surprising there were no gate/fence around the property to keep the dog in. A blind in the upstairs double bedroom would also benefit from a blind in the velux window. Also had trouble connecting to the WIFI password was incorrect when enter from the back of the router and there were a couple passwords written in the comment book which we struggled to read if some where capital letters/numbers. We tried to call mobile number thats was left which was not recognised. I think if these little things were addressed it would have been a more pleasurable stay.

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