Group Accommodation Lodges & Log Cabins In North Yorkshire

Reviews

What our customers say about their holidays

• Richard - Verified booking

  So I wish I could include photos here as you would never stay in this cottage and unlikely to stay in a Sykes accommodation again.

  You needed a 4x4 to travel up the drive my car bottomed out several times with the potholes. Outside lights not working couldn’t see a thing, slippery decking slope couldn’t see key safe ridiculous. First initial impressions when entering were very positive, nice space and well laid out.and a welcome food pack Then… handle on the kitchen cupboard fell off, I noticed the floor kick board was kicked in. So the en-suite bathroom, the toilet was dirty,, I mean black stains and residue on the toilet seat, there was mould all over shower tray, water would not drain and after inspection found full of hair, shower glass filthy, shower extractor fan seemed poor under inspection clogged with dust. Main bathroom, the bath panel was kicked in, skirting rotted with damp, chrome filthy. Bedroom 3 with two singles, we used a cot, but both beds had broken slats so fell through when sat on them to dress the baby. I have phots of all this. Asked owner for assistance with outside lighting as it was dangerous his comment still on my phone was, “we had the opposite our lights on all night”,not what I wanted to hear. He came round and asked if all good with the property, it was New Year’s Eve and rather than cause a scene as I was so angry and upset and not in the best of moods and my partner didn’t want me to have a confrontation with him so I said all Ok, I wish I had shown him round I’m sure he would not have believed his eyes. Contacted Sykes sent them the photos, thought there might be compensation, a written apology. What a joke……… i

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• Mrs Christine Blakeburn - Verified booking

  location was perfect. just felt the place was a bit tired, stains on carpets, sofas, oven was dirty, stains on walls and curtains, we didnt use any baking trays as they were looking a bit grim, toilet brush was terrible in the on suite bathroom, my mum said the one in the loo and downstairs bathroom were the same, we found broken glass under the sofa when we arrived as the dogs ball rolled under, my husband swept up and there was hair as well, feel a bit disapointed as the pictures looked lovely. also the patio furniture should have been set out, we had to clean that as well. all of these things should be addressed by the cleaning team, we leave at 10am and arrive at 4pm no way was 6 hours used to clean the property. when i removed the quilt cover on the main bed it had stains on the quilt. we would book again if all these things were put right because the location was perfect it just needs tweeking, i moved a few orniments on the shelves in the front room as looking at empty shelves just looked a bit sad, the owners had some lovely pictures on the walls but again the one above the bed in the onsuite bedroom needed cleaning, i moved a chair to plug my hairdryer in and the cleaner had not duted behind there, even just things like taking a sweeping brush to the patio doors would have been nice. i did messege the owner about the broken glass so she could inform her cleaner

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• Mrs Paddison - Verified booking

  We have just returned from a lovely family holiday staying at Puffins, booked through Ingrid Flutes Holiday Cottages. Firstly, thank you to Laura the property manager for great communication and excellent customer service, also to Fiona one of the owners for taking the time to call us to ask if everything was ok. Our stay at Puffins was vastly different to one of the previous guests party. The owners have obviously worked hard to upgrade the home. New tiles in the main bathroom, lots of redecorated rooms and repainted exterior. The property has also been 'deep cleaned' recently and we found the oven very clean. There was plenty of crockery and kitchen utensils and we were happy to cook most evenings rather than eat out. Puffins is in a fantastic location a very short walk to the beach either through the adjoining park and Glen or down lots of steps and the town is 10 minutes walk. Our Granddaughters loved having access from the garden into the park and playground which is very well maintained. We also walked to the rail station and took a train ride to Scarborough one day. Perfect holiday home for a family group.

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• David - Verified booking

  Superb location, well positioned for the east coast of Yorkshire.

  Close to Pickering. Very nice pub in the beautiful village of Cropton about 10 minutes walk. The Lodge itself is very clean and spacious in a very quiet but due to the trees dark location. Bedrooms are big enough but the double beds are too small for me and my wife but a King size would probably be too big for the rooms. Bed was hard and my wife found it very uncomfortable. Adequate wardrobe space. Bathroom is a wet room which is ok but took some clearing up after a shower as the water always escapes. The shower head clamp does not fit which needed some modification with a sponge cloth to make it useable. The Kitchen was very well equipped with Dish washer, good oven, and plenty of utensils. No washing machine which was disappointing. Lounge kitchen diner was very spacious and the furniture in very good order. All in all a pleasant stay but due to beds would not use again.

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• Miss Kaps - Verified booking

  Puffins is nicely located and well equipped. The rooms are principally invitingly decorated and furnished and the house’s closeness to Glen Gardens and the Beach is a huge plus. The two things we were unhappy about were the lack of cleanliness in the house when we arrived (dog hair on furniture, debris on the floor, mildew in bathrooms) and the fact that the major bathroom with the adjacent bedroom were smelly and could not be made more agreeable despite airing, heating and lavishly using Febreze on the floor and other areas. The house also smelled unventilated and unpleasant when we arrived. This would need to be changed asap from our perspective in order to improve the value of a stay at Puffins. We also did not get any refund or reduction of our cleaning fee despite the unsatisfying status of the house in regard of its cleanliness.

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