Holiday Apartments in Helston

Reviews

What our customers say about their holidays

• Elise - Verified booking

  Mixed feelings.

  The flat is in an ideal location with only a couple minutes walk to the beach/train station/town. It also has a perfect view of the beach which was really nice especially with the table in front. We also really appreciated the spa passes included which were an amazing benefit. However, I don’t usually write reviews but felt our experience was tarnished somewhat by a couple of issues. One was the smell of the property, there was a really unpleasant smell in certain areas of the kitchen including near the fridge as well as a weird smell when you first walk in the door especially when it’s hot. We also didn’t feel cleanliness was up to a standard we’d expect as when we arrived there was bits of food on the rug, hair in the bedroom drawers, food left in the cupboard as well as the cheese grater not being clean. The smell as well as it not being 100% clean made our stay less comfortable as it made it unpleasant being in the kitchen area and we were also put off using the kitchen equipment/putting our food in the cupboards. We looked everywhere for what could be causing the smell but couldn’t find what was causing it and we also bought febreeze to improve it but it didn’t help. It’s a shame as these are problems that could definitely have been improved with thorough cleaning between guests.

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• Neil - Verified booking

  We have stayed at Heron four times.

  The location is lovely and the parking is a bonus. However this year we were disappointed with how dirty the apartment was. We had to clean the fridge before we could use it. The oven is in desperate need of a clean. We used it once but the smell of old burnt food was overwhelming. There is a desperate lack of kitchen utensils, no decent frying pan for example, which along with the dirty oven made self catering a challenge. The bathroom is mouldy ( a point picked up in previous reviews) and has gotten worse over time. The furniture is also tired and the sofa was quite uncomfortable. The curtains are ripped ( as they were last year ). The rug is a trip hazard. As I said, a parking space is a bonus but this year the signs were all broken and it was unclear where to park . We returned one day to find no space which was really frustrating. I reported all these issues to the holiday company and in fairness they offered to redo the cleaning but we declined. I also reported the main issues again when we returned home, but no response hence this review. Heron has been our ‘go to’ place in St Ives and has represented good value for money but we shan’t return until there are improvements, but if you value location and lovely views across the harbour above all else this is probably the place for you.

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• Amber - Verified booking

  Kind of made a mistake booking, did not read reviews accurately first then when I tried to cancel it I realised you lose the 200£ deposit.

  The location is good- Cambourne itself isn’t nice, but it is really close to hayle st Ives parran porth and Newquay. The hot tub is fab and the outside bit is nice. The place is clean, but as stated it is very very small. I have multiple bruises from the “stair case” I’m 5ft 6 and 12 stone and if your much bigger you would struggle to get up and down them I think. You can’t really chill out in the evening times unless you go and lay in the bed. I know it’s small, but would be so much better to have a small corner comfy sofa made or something where you can relax rather than just sitting on the two chairs. We purchased food for the first night and as we went to cook it the oven didn’t work it kept tripping the electric every time we turned it on therefore we had to throw the food we had bought. We did contact Sykes but only got a response the day we were leaving. Also would have been nice to be able to put the heating on at night especially to dry wet clothes as our clothes got wet from rain. We still had a good holiday, but I wouldn’t stay again and wouldn’t book with Sykes.

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• Mark - Verified booking

  A charming flat which overlooked st Ives in possibly the best location you could ask for and only a few mins walk into the village / Town.

  The apartment was well equipped for our stay. Including bedding and fluffy towels etc. Parking was a short 10 min walk from the property. Their are a few things that need to be addressed in the property for improvement: - the bed, the mattress is awful :( the bed is a small double (I believe) so we both ended up sleeping on our sides. - the WiFi (it only work in the communal corridor) the problem is the signal strength does not cater for the property and needs its own connection to a modem. The WiFi boosters simply do not offer any form of WiFi to the apartment. - final night of our stay the battery to the smoke alarm was going off ALL night - intermittent beeping (battery went). - bathroom mould on the ceiling, bathroom could do with a lick of paint. We do understand there is no window hence the reason for this happening. But requires addressing as a “luxury” apartment / flat. Overall a pleasant stay ( apart from the last night with the smoke alarm). “What 3 word” location ///cobbles.liberated.able for anyone who finds the property hard to find as couldn’t find on Google.

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• Michael - Verified booking

  We had a lovely stay at Heron but there were a few things that i think need addressing.

  Firstly the parking space, im not sure this should be advertised as including a parking space tbh. I was unable to use the parking space all holiday (BMW 4 series gran coupe) since the space left by the cars either side simply didnt leave enough space. Personally i dont think this is the fault of the drivers in either space. The allocated bay is next to an end space which is next to a big hedge. If they parked to leave enough space they wouldnt be able to manoeuvre their vehicle. I had to pay over £60 to park in a public car park for the week which unfortunately resulted in a dent in the side of my car, so not great. I normally select properties based on having private parking so this was disappointing based on the listing. The only other feedback point would be the bed. The mattress needs replacing asap , it slopes to one side and is not comfortable. On holiday a good nights sleep is a must so this needs sorting for future customers. Everything else was as expected.

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