Lodges & Log Cabins in Bowness On Windermere with Hot Tubs

Reviews

What our customers say about their holidays

• Jayne - Verified booking

  We are just back from staying at Squirrels Snug, White cross bay, and would like to raise a complaint.

  First of all, on arrival we made a complaint as the property had a vile stale drains smell. Complaint was acknowledged and somebody was supposed to attend. This did not happen. On Saturday we had a Customer service call to say is everything resolved. We advised no, and were told somebody would be with us within 30 minutes. NOBODY yet again attended the property. Smell remained and was disgusting, we feel from the ensuite bathroom. Surely your cleaners should have reported this ? This continued all weekend, and nobody attended the property. This is not satisfactory. The accommodation has many cobwebs, the lamp in the twin room was filthy, and down the sides of the curtains also, this is not acceptable standard for a property that costs so much for 3 nights. Sunday morning we woke to no heating or hot water so could not wash, and minus 2 temperatures, After calling several numbers we eventually had a call back and an engineer was sent. He was a very nice man and did fix the problem. However late afternoon we had the same issue, although this time we did have hot water. Security came to support and then the engineer came back to make sure were okay. Also please note, there are bulbs out in the lounge, there is a shower head in the main bathroom that does not fit to anything as it is broken too. Having stayed at various lodges here over the years we were very disappointed with the lack of support, and although when we spoke to someone, they seemed helpful, it was very often not delivered on. We have always been more than satisfied with the cleanliness and never had issues. The vile smell in the lodge was still not fixed when we left this morning, and nobody attended. We spent a small fortune on candles etc to try and mask the smell. Can you please review the issues and advise feedback at your earliest convenience. For a payment of £621 for 3 nights we would expect that this to be spotless and well maintained. We would expect a stress free holiday which this certainly wasn’t, and did not expect to spend so much time chasing numbers etc to try and get issues resolved. When on a Sunday morning you are all huddled around the electric fire in the lounge, freezing cold, of course it most definitely ruins your holiday, without the other issues. One additional point, you Market this property as having views across to the marina, this is NOT correct. Look forward to hearing from you.

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• Jennifer - Verified booking

  Had a fabulous stay in Squirrels Snug.

  (June 2021) Lounge was lovely clean and spacious with comfortable reclining sofas Kitchen was fully stocked with all pots,pans,cuttlery,trays etc, Oven and grill spotless Main Bedroom was spacious beautiful fresh clean bedding, bed on the soft side which was great for me but hubby found too soft but still slept soundly, lots of wardrobe space and a lovely dressing table with stool 2nd Bedroom quite small with small beds, perfect for children and young teenagers however a little bit too small for 2 adults. Fresh clean bedding and comfortable beds, ample wardrobe space with a small dresssing table Bathrooms (one ensuite) were compact yet had plenty of storage Oustide hot tub was fantastic once found out how to store lid, nice table and chairs with comfy padded cushions. Only a few things to consider there were hand marks on windows in the lounge and mirror which need attention when cleaning, few marks on walls inside Cabin which could possibly be covered by paint or a good clean to remove, ensuite could do with an update around the bath. Outside is very secluded which is great for privacy but is covered by lots of trees so constantly brushing up before using as lots of debris falling on the decking, hot tub, table and chairs. (Parasol for over hot tub but if sunny want a little bit of sun that can get through the trees) Only a few minutes from the lake which has lots of seating for picnics or reading. 5 minutes stroll to the main club on site (need to book for amenities in advance as limited availability which hopefully would change with any lifting of restrictions ie Gym and Swim there was also a cost of £8.95 per Adult and £5.95 per child for the duration of your stay which was good value for money. Food in club fresh and reasonably priced. Overall the cabin is in a lovely quiet part of the park, had everything and more what we needed for our family week away and would deffinatley recommend to anyone and would most certainly return :-).

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• Miss Cally Richardson - Verified booking

  We had a lovely stay at squirels snug.

  The location of white cross bay holiday park is ideal for exploring the lake district and the lodge its self is in a good position within the park. We were a group of 4 adults and I think realistically in terms of size the lodge is more suited to a family with small children or a couple. The master bedroom is a really good size with an en suite, the only criticism I have is that the mattress needs replacing as it is very uncomfortable. The living room is a good open plan space along with a well equipped kitchen. The outside space is a good size and you can easily sit outside to enjoy the park and theres the added bonus of a hot tub. I understand due to the fact that the lodge backs onto a wooded area that you are bound to get tree sap and leaves on the decking area but it could do with being cleaned before guests arrive as we had to give the table and chairs a good clean before we could use them and I think this would benefit the guests especially if they have nice weather and want to sit out. I think a few things could be improved on with the lodge facilities such as it being a pet friendly lodge but we weren't provided with a Hoover and had to ask for one from lake district lodge holidays customer service however I'm sure this will be rectified. Also we obviously wanted to leave the lodge clean and had to purchase a few cleaning products as none were provided this would be handy to have just to keep the lodge nice and clean during your stay and when you leave. Overall squirels snug is a pleasant holiday home in a great location and I would recommend it anyone looking at staying here, it's a modern pet friendly lodge which allowed us 2 dogs which is usually hard to find. What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Rydal Water near Grasmere

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• Carol - Verified booking

  We had the most wonderful time here at Lakeland Veiw Lodge.

  The lodge was clean and fresh, very welcoming, gorgeous comfortable sofas and beds, the main shower was amazing, so powerful a joy to use after a day out. The lodge had everything you could possibly need or want, kitchen was so well equipped, the fabulous bifold doors in the lounge were wonderful to open and take in the views, bringing the outside in, perfect.The hot tub was a great bonus, so lovely to relax in after a busy day or whenever, it is positioned so well, nice and private and again with stunning views. We have stayed here at Limefit Park on many occasions as it suits us so well with our two dogs, we love the Park and have both agreed this Lodge has definitely been the best and most comfortable out of all the others we have stayed in, it ticked all the boxes and more. We will definitely be booking this lodge again and can't wait. Thank you for a fabulous stay.

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• Terry - Verified booking

  Views were incredible.

  Beautiful and quite. The cleanliness however was not so great. Cobwebs, mould in places, as well as THICK dust (especially under the sofas). When we stripped the bed at the end of our stay, the pillows and quilt were stained yellow with what I'm hoping was sweat. The lodge itself was very difficult to find, however, that was probably more to do with my sat nav. That's enough moaning, now onto the positives. The lodge was very comfortable and well furnished. Every you needed was there, and then some. The owner made us feel very at home and left us to our holiday and never interfered once. Mr D'Arcy (the owners dog) kept a watchful eye over us from his balcony which made us all feel safe. Overall very happy with the our stay, although I would invest in a cleaner before the next group stay. Would definitely come again.

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