Lodges & Log Cabins in England with Hot Tubs

Reviews

What our customers say about their holidays

• Rachel - Verified booking

  We booked a last minute break for Christmas.

  Communication was really good with lots of useful information. The lodge is tricky to find as the sat nav takes you past the site. As soon as you see the sign for Phocle Green its down a dirt track then a sharp left where its says phocle Lake private land. We chose Mallard which is one of only four lodges onsite so its secluded and quiet. We were pleased with the location onsite as it was the furthest away from the entrance and at the edge so no one else had to come past our lodge. However other lodge visitors walking around the lake did walk past as probably didn't realise it was a dead end. Upon arrival we were surprised by a Christmas tree along with prosecco and mince pies which was lovely. The place was immaculate, exactly as pictures and smelt nice. It was spacious with two decent size bedrooms and ensuite bathrooms. Supplies included were sachets of tea, coffee and sugar. Anti bac spray, tea towel, dish cloth and dishwasher tabs. Hand and bath towels along with separate towels for the hot tub, hairdryer, toilet rolls, tubes of shower gel, shampoo and conditioner. The only things I would have liked to be included which were not is a small bottle of milk so we could have had a hot drink on arrival. Some cooking oil, salt and pepper as you only need a small amount for the times you choose to cook. Also some washing up liquid for when you only have a couple of items so don't need to use the dishwasher. The place is so relaxing with beautiful lakeside views with the bonus of the hot tub which we made use of even in the horrible weather. We saw rabbits, a stoat, a heron and lots of birds. We did have a few negatives but don't let this put you off booking as they aren't a problem if you are aware of them. We chose a place with TVs in each bedroom but we could only get a couple of BBC channels so had to stay in the living area instead of relaxing in bed. We would have liked to have sat out on the patio of an evening or spend time in the hot tub after dark, as it turned dark just after 4pm. However there was no outside lighting. There was a switch for an outside light but it only seemed to stay on for a few minutes then switched itself off. We left it on when we went shopping but came back to complete darkness so struggled to get from the car up the steps with our bags. They do supply torches but when hands are full it would be impoved with a few solar lights around the hot tub area and a light that can be left on by the front door and patio. We did find as the central heating was on timer we were cold at times so could have benefited from some more throws. The fire in the living area is just a flame effect with not much heat from a fan heater underneath it. So after coming out of the hot tub we could have done with an actual fire to get warm and dry our swim gear. It was winter with minus temperatures though so its probably not an issue when staying at other times of the year. For cooking lots of cutlery, crockery, pans etc were supplied, so cooking isn't too much of a problem. We could have done with some foil, a couple more pans for the hob and a casserole dish or deep roasting tray with rack but we managed to cook Christmas dinner by keeping stuff warm in dishes and reusing pans. Finally even though we loved the location the road directly behind the hedge is very close so you do get road noise. Its an excellent base for visiting loads of places. Very close to Ross on Wye with several supermarkets and pubs. The Moody Cow pub 4 mins drive was exceptional service and quality food. Also recommend short 20 min drive into Ledbury where the Feathers hotel is popular. Gloucester docks is around 25 mins drive. Hereford is around 30 mins with lots of independent shops. All in all I can honestly say we were very pleased with our choice, the negatives are minor, we have already recommended it and look forward to returning. Thank you to the owners for enabling us to have an enjoyable Christmas.

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• Kayleigh - Verified booking

  Unfortunately I am extremely disappointed and I would like somebody to please contact regarding our stay and I would like a refund the price we paid for the service and facilities we received is appalling.

  Firstly we arrive at 3pm to check in was told not ready was just doing the hot tub will bring keys over to car when done left to sit in a car for 20 minutes unacceptable when checking clearly states checking from 3 pm, you expect your lodge to be ready to check in at that time especially when you have paid £447 for two nights and check out is 10am leaving plenty of time to make sure ready for next people . The gentleman that came to the car with no apology was extremely rude said well he had other people to check in as well. The customer service from whom I am told is the owner was applauding. The weekend of our stay was hot weather but the lodge was simply unbearable. The heat inside the lodge was unbearable. The first night none of us was able to sleep or rest. In the morning we had to call at 8am straight away for assistance we then realised the under floor heating was on and was on full in the bathroom and ensuite. The radiators were so hot you could not touch them. The thermometer stated it was 29° in there. The same gentleman who checked us in walked through the door and said o my gosh wow it is really hot let me turn it off and turned all heating off which I cannot understand why was on in over 20° heat. Myself my husband and my two year old little girl had no sleep at all that first night completely ruining our stay and us being exhausted.The cleanliness which I have photographic evidence of shows that lodge has not been cleaned thoroughly for a long time and was extremely dirty and dusty there are also glass top protectors on all wooden furniture coffee table etc which are movable easily movable with a light touch slide off tables. This is certainly not toddler friendly and very dangerous overall, unfortunately our experience of our expensive weekend stay we left with complete disappointment and will be sure not to return again. I would greatly appreciate it if someone from Sykecottages could contact regarding my complaint. Thank you

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• Hayley - Verified booking

  Very happy with the lodge, lovely and spacious, very clean, cannot fault it.

  However, not so happy with the customer service at the lodge. Asked to pay for a late check out and the staff agreed but said we didn't need to pay we could check out late the following day. Then had a call at 9am to say we had to leave we there had been a booking for the lodge. So had to rush around and leave although I offered to pay for the extra time or even an extra night but this was declined. I visited the office to be met by very rude staff who just made me feel like I wanted to pack up and leave and not return, and even had me in tears they were so rude. We packed everything up and just as we were leaving the owner arrived to say the booking had been cancelled and we could stay until the afternoon but by this time we just wanted to get out of there! A real shame as we had such a great time and the last day was completely ruined. Also the hot tub guy needs some water training, or a little better customer service, hasn't got the time to explain how to set the temperature etc just tells you it has to stay on 40°c which can be dangerous for some with heart conditions or pregnant women etc. Water also isn't sanitised to begin with which should be happening although it was very clean and brand new water it should still be shocked and left for 24 hours before use. Would have loved to come back and probably would have returned a number of times a year as it's so reasonably priced but unfortunately the staff have put me off, definitely need some customer service training and maybe next time try and keep the paying guests you already have happy, instead of renting their lodge out for more money and kicking them out at 9am!

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• Tracy - Verified booking

  I think that the write up and photos just don’t do this property justice.

  It is not clear on your site that there is only the one hut in situ and that the hot tub was just for us to use. A number of huts we looked at before this property on your site made it clear that we would be sharing facilities. (Which we did not want) So we took a chance anyway that it was just going to be us and WOW it was amazing we had everything we could have wanted to escape. We were at the very end of a long drive through fields and were nested in beautiful opening, surrounded by fields to the sides as well as a large duck pond and in back of us was more fields and in front was the river Trent and more fabulous views of woods and fields. Which blow us away. We were made very welcome by our host who once we were set up left us to it. But was at the end of the phone to help which she did quickly and with a warm manner with the questions and help we needed. Once we were settled in we did not see anyone. It was one of the best experiences we have had and managed to relax and unwind from a busy lifestyle. The walls offered breathtaking views we walked for hours and only came across sleep, (who followed us up to the next gate very friendly!) cows (which enjoyed making us walk round them and as soon as we did they moved off the path lol) and one fish man who friendly chat and guidance to a pub. It you are thinking of escaping this is the place to go I cannot put into words just how amazing this place was a true hidden gem that you must added to your bucket list !!!

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• Shareen - Verified booking

  The site managers were lovely especially the male, both were approachable and friendly.

  The accommodation was warm and comfortable. There were no accessible hoover, brush or mop to be able to clean. We took our dog and it would have been nice to have been able to clean the floor after our walks. The Hot tub smelled very strong of cloreen that it stung our eyes, we even told them not to attend to it for the last 2 days. During our week stay we only used the Hot tub 3 times which was part of the reason for booking that location. When the jets were on in the Hot tub black bits came out and were floating about, we even had to buy a net to try to clean the black bits out. When we arrived we were informed that the games room and bar area was closed. This was disappointing as we had two 12 year olds with us who was looking forward to the games room. We were left a folder with how to work things in the accommodation, however the Wifi code never worked to either of the log ins given resulting in two very board children. The Sky TV was our saving although this was still limited. The log fire was lovely but again there were nothing to light it with and we had to go a purchase a lighter to light it.

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