Lodges & Log Cabins in Merseyside with Hot Tubs

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

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• Rebecca - Verified booking

  What a fantastic holiday.

  Me, my partner and doggy had the most relaxing holiday in this beautiful home away from home. It was so clean and inviting. The decor could be admired for hours and feels like somthing out of a fairytale. The atmosphere the hosts have created are one of tranquility, romance and relaxation. Everything you would need for a getaway was provided. The fridge had a few essentials upon arrival such as milk and bottled water but also luxuries such as wine and crumpets. We felt very welcomed and taken care of. The owners assured us that they only lived a walk away and if we needed anything to not hesitate on contacting them, we felt very comfortable to contact them if there was any issues. The large enclosed garden was secure and safe, which made having a dog on holiday feel much easier. There were doggy poo bags provided as well as some treats for little nova. The hosts also suggested a fantastic dog walk and made the stay feel really personalised. We feel everything was thought about to make the holiday just that bit more easier for ourselfs. The fantastic use of cooking facilities ment that we could cook some home comforts and save on money from eating out every day. The times we did eat out was from there recommendation found in the welcome pack and these top picks did not disappoint. . We would highly recommend this place and would be happy to return again.

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• Emma - Verified booking

  We had an absolutely lovely stay in our lodge, the facilities and location are absolutely stunning and I would definitely recommend to anyone.

  Just a couple of issues we had, the lodge was generally clean but there were quite a lot of cobwebs in corners and doorways when we looked closely, a little more attention to detail with the cleaning would be good. We were celebrating my friends hen do and we're disayri find out that on both nights of our stay the cocktail bar was booked for a private function and we couldn't use it. This was not mentioned to me when I booked and if we've paid to use all the facilities then we should be able to, it's not cheap to stay here. And finally on our first morning we went to the restaurant for breakfast and the man greeted us and asked for our lodge number and my name. As there were no menus and prices anywhere we then questioned whether this breakfast was included as part of our stay. When we were finished we asked a waitress who told us it was £14.95 each. This should really be advertised as we would not have paid this had we known.

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• Gemma - Verified booking

  Our stay at Apple jack Orchard was a much needed break for myself especially as I run my own dog grooming salon and care for my mum who has dementia and my dad both in their 80s.

  We needed somewhere in Wales that wouldn't be far away incase of an emergency. To arrive at this property was just amazing the thought you have put into the design was so fairy tale. The fridge was full of essentials what a lovely surprise and very useful. Even our dog was left a bone. Everything was spotlessly clean. Their was even savlon, nail kit, razors, and ladies sanitary items in the bathroom. We celebrated my husbands birthday here and he was in his element being able to have a bbq and use the hot tub. There was also a 24hour petrol station next door perfect for shopping in. Talacre beach was just a short drive away and there were plenty of pubs locally. We had an amazing little break thank you Dianne and Jonny xx

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• Helen - Verified booking

  We stayed in this beautiful cabin for 3 nights in August.

  The host Diane was fantastic and the accommodation was out of this world. Both the inside and outside area's are spectacular, Diane and her husband have catered for your every need. On arrival we were greeted with a handwritten card welcoming us to the cabin and inside the fridge was some delicious goodies, including a bottle of wine and a few treats for our dog. We made full use of all the facilities which included the barbecue area and the relaxing hot tub. The decor was beautiful and you can clearly see that this a labour of love for Diane, the whole area, both inside and outside, was immaculate and spotless. Would we stay here again? Absolutely!!

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