Lodges & Log Cabins With Hot Tubs In Polruan

Reviews

What our customers say about their holidays

• Mr Simon Langley - Verified booking

  It was a lovely break thank you, an enjoyable two weeks.

  Very comfortable. Have read earlier reviews regarding the bed, pillows and cinema chairs but we disagree…..everything was good thank you, maybe they have been replaced. Very comfortable indeed, as was the sofa. The only thing I didn’t find comfortable was sitting at the table as the chairs were modern and high . We would have preferred a standard dining chair. Had it been summer we would have eaten at the outside table …. It was lovely having Wrendale crockery. All very new and spotlessly clean. All appliances worked well with the exception of the tv above the jacuzzi bath. This was reported on our first day and we were told that a part would need to be ordered to make it work, that it would be ordered on the Monday and it would take a few days. We chased it up three times but no part arrived and it didn’t work for the duration of our break. No one got back to us so we gave up. This was annoying , especially as if it didn’t work for us it can’t have worked for the previous occupants. On reading reviews it is apparent the tv in the jacuzzi area hasn’t worked properly for some months so I’m at a loss to know why we were basically fobbed off in this regard. Obviously we have stayed on the site previously ie pre Covid when things were newer. I expect there is some sort of ongoing maintenance on this property, and I think the next thing which could improve this property would be to replace the kettle as this looked shabby, especially next to the beautiful crockery which looked almost new. I appreciate it gets a lot of use but I don’t expect a kettle to look quite like ours did. Someone had in the past attempted to open the door near the bath without first opening the blind and this is damaged which looks a bit unsightly but people should be more careful and given the expense of repair I understand why this was left as it was. Please understand this is constructive criticism, not a complaint. It’s just that we had stayed in the lodge nearby previously and that was immaculate. Having said that , it was pre Covid and a lot of visitors will have been in both since , so maybe the newness has worn off there too. With staying two weeks we had to ring to find out what arrangements would be made to freshen laundry and the towels. Clean laundry was supplied at the end of week one and we changed our bed and put the used laundry outside for collection. It would have been better had we not had to arrange for this ourselves. Indeed I phoned before we set off for our holiday about this and no one got back to us. It shouldn’t really have been us requesting/ chasing. It should be something we are told will happen on whatever date. We stayed in the lodge quite a lot as we just wanted a rest rather than a holiday and it was good to be familiar with our surroundings and know where local shops etc were. The fridge , freezer, cooker were all adequate, it was nice having a wine chiller which gave us more room in the fridge . We had plenty of cooking utensils and equipment including a microwave , dishwasher and washing machine so it was very home from home. The owners were very generous in leaving films to watch in the cinema as well as a few books. Wrendale playing cards too ! We buy Wrendale for family and friends as we live not far from the person who designs it. What a small world ! The sauna was well used by us and despite earlier reviews, we found it spotlessly clean. A very relaxing break thank you but I hope that our comments and feedback are used to remedy the issues raised for the benefit of future clients.

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• Mrs Sarah Richardson - Verified booking

  We thoroughly enjoyed our stay at 5 Faraway Fields.

  The trip was a break for our 20th wedding anniversary and we couldn't have found a better property for a relaxing break away from the normal stresses of life. The spa room was absolutely lovely and the only thing that wasn't quite right was the TV in the bath which had poor reception for some reason. The kitchen was extremely well equipped so we felt no need to venture out for food as it was actually easier to make food at the lodge. We would have appreciated some better instructions on how the heating worked but as tech-minded people, we figured it out as the weather did turn a little chilly one night. The bedroom was designed beautifully but I felt the pillows were a bit old and could definitely do with replacing as two of them smelt a little stale. The bed was reasonably comfortable but obviously, a mattress is a personal choice. I do think the listing for this property should mention that it has a rather good hairdryer as I bought my own along and really didn't need too The cinema room was amazing. As we stayed over the Platinum Jubilee it was great to watch the coverage on this as well as stream movies. My husband and I had a thoroughly relaxing time and would love to return to this or another property in this lovely, quiet, and super luxurious holiday lodge development. The only thing we couldn't get was fantastic weather to enjoy the beautiful secluded garden around the lodge!

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• Linda - Verified booking

  This was our 3rd time on this site as we love it here.

  This lodge is fantastic but a couple of let downs unfortunately. The skylights in the bedroom really need blinds as being woke up at 7 am on holiday is not fun especially when staying a week. The hot tub had to be topped up every day because there seems to be a small leak and you would easily lose 4 inches of water whilst in it. They are now aware there is a problem. I had to wash some cupboard doors down because they had big splashes of orange coloured sauce on them and the oven had been cleaned but the oven door was covered in grease which we didn't realise and filled the kitchen area with smoke when we opened the door just from preheating it. The fridge underneath the fruit and veg drawers had puddles of water under them which got worse over the week so I had to keep mopping it up. We had to get the frying pan replaced and the tin opener because both were broken. Things like this should be checked when cleaning is done. There is also no cupboard space for food we had to move all dishes so we could just use a cupboard. And the cupboard wich contains glasses i couldn't reach at all and my husband struggled due to where it is by the breakfast bar which has no stools. We would not book this lodge again unfortunately but will return to the same site and stay in a different lodge.

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• Ellie - Verified booking

  We’ve stayed at this sight before in a different lodge and had a brilliant time.

  Thought we would book again, this time we took our 8 month old daughter - as it states baby friendly. Due to the large skylights in the bedroom it was impossible to put her down for a nap in the day, definitely needs blinds. The flooring is lifting in areas, I’m assuming where it’s getting wet from coming in after being in the hot tub, this made some areas rough/sharp so had to be careful with a crawling baby. The high chair provided was filthy, and made it difficult for us to clean as the food had been dried onto the fabric for some time. There was also large puddles of water under the sink behind the bin, which we hadn’t noticed until taking the bin out when leaving. We ended up leaving a day early from our holiday, as we found it inconvenient with a young child and unable to take her for a pram walk locally without going in the car, as the place is just surrounded by stones - no tarmac. Definitely not somewhere I would stay again with a baby, but for the price and location it would be a lovely place to stay after some improvements.

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• Anita - Verified booking

  We had a lovely 7 days at 2 Stonerush Valley in April 23.

  Location is quite isolated (18 mins from nearest Morrisons) but what you get is worth it; total peace and relaxation. This particular property is one of the most private on site and not overlooked by others (meaning my dog couldn’t see as much so less barking!). We didn’t leave for the first 3 days! We just enjoyed the property, sounds from the stream below, the birds singing in the trees and use of the hot tub under the starry sky. The whole site is so quiet that there is an abundance of wildlife close by, and with limited outdoor lighting on site it is perfect for star gazing! The onsite pub offers friendly service and good food and there are some incredible beaches within an hours drive on the north coast - we visited Perranporth but there are plenty to choose from, all stunning. We’d definitely recommend this lodge, well equipped, tidy, daily hot tub maintenance service provided. A very comfortable, and relaxing stay. 100% recommend.

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