Villas With Hot Tubs In Alnwick

Reviews

What our customers say about their holidays

• Vicki - Verified booking

  It was disappointing to arrive at 5pm (which is a very late check-in time) to find the house hadn't been cleaned.

  We then tried calling the numbers on our booking form - one of which was out of order and the other was to a lady who no longer serviced the house. We had to search for another number to contact somebody and then arrange for a cleaner to come urgently. This meant we could not unpack or go shopping, as had been planned. We were told to go out for a meal and charge this to Northumberland Coast and Country Cottages, which was helpful. However, we then had to use the Sunday morning to go shopping and felt we had lost a night and morning of our holiday time. The cleaners did a good job of making the beds and bathrooms clean and tidy, but the general cleanliness of the house was below standard. There was dust under beds, on the stairs, old socks and cloths behind bedside cabinets and furniture. The dishwasher needed a deep clean as the dishes smelled terrible so we had to handwash all of the dishes (which for 10 people was a lot of work). There were baby cots/highchairs/potties all over the house, with nowhere to store them out of the way. The wardrobes in the master bedroom were filled with boxes and bags so there was very little room to hang clothes, and most of the wardrobes in the bedrooms didn't have hangers so clothes had to folded and put wherever there was space. The outside area was full of cobwebs and the artificial grass had debris all over it - which considering this is the first impression of the house was really disappointing. We ended up sweeping and cleaning and hoovering so that the house was clean for our guests who we had invited to share the time with us. I am still waiting for the reimbursement of our meal and the housekeeping bond, so will need to take time today to contact the company again, as I would have thought this would have been dealt with by now. Overall, I have paid nearly £3,500 for a week that did not meet my expectations at all. A very disappointed customer.

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• Alice - Verified booking

  Pleasant holiday home which was a good base for us to explore the local area.

  Lovely touch with a welcome gift and enjoyed the hot tub, (although some basic instructions would have been helpful). Would have been useful to have a few more hooks or a smaller airer inside for drying towels, and felt the instruction folder could have had a lot more information in it regarding local area/amenities, as well as WiFi password. Unfortunately we had no access to WiFi for the duration of the stay which with 2 teenagers was an inconvenience & while not the end of the world this did impact on trying to make plans for our time there. We arrived on a Sunday and contacted Skyes first thing Monday. They did not reply until Thursday afternoon and offered no apology for the delay and sent just a standard response which was not specific to Daisys retreat, suggesting that we check the router and/or ask at main reception which we had already done prior to contacting them. So while I would stay again at Daisys retreat, I would not book through Skyes cottages again for their very poor customer service.

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• Ann - Verified booking

  We enjoyed our week at Riverview.

  The house was spotlessly clean and in a good position near the river and estuary. We had an issue when we arrived when as soon as we unlocked the door the burglar alarm went off and we didn’t have a code to stop it. Eventually we managed to contact the agent who arranged for it to be switched off remotely. Our main grumble was the lack of space to store our provisions for the week for ten of us. There was almost no spare cupboard space, even with the small kitchen downstairs, and limited work surfaces for food preparation. It is difficult to see how this could be rectified however, given the modern layout of the kitchen area. Over all we had an enjoyable week in Alnmouth and hope to be back.

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• Alison - Verified booking

  Very disappointed.

  Filthy veranda and badly stained deck chair with another chair broken. A Jacuzzi with a scum line and grimy so we didn't use it. Two stains on the settee. Rusty radiators which left brown marks on the towels. A kitchen sink that leaked into the cupboard below which soaked our belongings in there. The shower leaked onto the bathroom floor too. I can send pictures if you want them. I appreciate there is nothing the owner can do about the pine needles that were in the jacuzzi, in our food, in our feet etc etc but with a two year old with us it was not ideal at all, we spent most of the holiday sweeping and hoovering.

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• Mary - Verified booking

  The house is lovely and we had a great time.

  Thank you! As the house is only used for holidays it is lacking a few details that could help make it feel more homely or be more practical: A bath shelf or table next to the lovely bath to put bath products, drink etc Kitchen essentials e.g salt, pepper, oil Bedside table and lamp for every bedside Some simple user instructions for the heating Some rugs to soften the hard floor, particularly during winter Door bell - as the living area is on a different floor to the front door we could not hear knocking on the door when our food was being delivered

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