Villas With Hot Tubs In Lancaster

Reviews

What our customers say about their holidays

• Jacqueline - Verified booking

  This is an honest review of our stay: The lodge is lovely, overlooking onto the small lake, although lodges are quite close together on the lakeside so lack privacy.

  Beds were comfortable. Kitchen was nice and big with useable space, plenty of crockery, utensils etc but only 5 mugs. I recommend plastic glasses be provided for outside drinking (I took my own) Living area nice, comfortable and spacious. Parking for 2 cars. Outdoor sitting area. Had to walk up to the lodge to collect keys then back down to open barrier to allow us to enter. Only one key and fob supplied, we had two cars so asked for an additional fob the following day and this was refused bluntly by the manager at reception (no explanation as to why) so this prevented us from asking anything again. Note - the restaurant is only open Wed-Sun (so check website for accurate information). Spiders! There were cobwebs and spiders inside the living area and on the outside of lodge above external doors/windows (we saw other lodges being cleaned with a brush to get rid of them). The veranda didn’t look like it had been swept so one of our party swept it and brushed the cobwebs from the glass around the veranda inside and outside as the glass was dirty. Could I recommend you put an external light near steps as two of us tripped going up and down. Hot tub is not very private, it also didn’t have a handle to open/close the lid so unfortunately it was only used three times in as it was too heavy/awkward (everywhere we’ve been it’s used at least one a day). Hot tub hours 10:00-22:00 I would have an expected earlier start like 08:00. The hot tub was not maintained once while we were there for chlorine/safety levels (everywhere else we’ve stayed it’s checked daily). TV remotes had batteries missing and in one bedroom the back of remote and one battery was found at the back of lower shelf in cabinet - obviously lack of attention to detail). Toilet paper was found under a bed (was there when we got there as my dog found it). Unfortunately because lack of external cleanliness (lack of attention to detail) non maintenance of hot tub, no external lighting and lack of privacy we won’t be returning to this lodge.

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• Shezad - Verified booking

  My Name is Shezad.

  I stayed at Heron in Yorkshire Dale's in August 2024. This place was amazing the views from my pod are stunning if I could I would have spent all three days of my stay at the pod just watching the view, but I was with the kids so made them do activities and enjoy the nature. The Pod is a 10/10 for cleanliness and it has all the right things to keep you going for about 7 days. My over all experience was a 9 /10 this was because I would change two things, 1 I would have the hot tub abit more private as people driving on to the site and past the site could see me in the hot tub. 2 the water was abit yellow, this will pit some people off so I would advise for the owner to get this issues resolved, the water tasted fresh but the colour put my partner off. Diane was a great help she answered all our queries before we got to the site and also when we where on the site. I will definitely be using these Pods next time. Regards Shezad Mansoor

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• Karen - Verified booking

  The Lune is a lovely property, however during settling in we realised that the property was not as clean as it should have been.

  There was large amounts of dust everywhere, even plaster dust from when the property was built which ended up on our clothes from the cupboard space. There is also lack of storage space in the family room so we ended up living out of our holdalls for the week. The sofa was filthy with food stains and crumbs under the cushions. We even found an old sock and jigsaw pieces down the sofa and underneath the sofa was thick with dust. We found ourselves wiping surfaces down ourselves. In addition, disappointed to not have received a small welcome pack upon arrival which should be standard for guests so there was not even a scrap of milk for us. That said we enjoyed our holiday and would return if the above issues were addressed.

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• Anna - Verified booking

  Had a fantastic 1 week stay at The Lune with family, just what we all needed.

  Location was lovely, with a park onsite for the children to use! The lodge was very spacious, with the added bonus of the hot tub which was perfect after exploring the Lakes. There was building work going on during our stay which we were unaware of, however this is a temporary thing and didn’t effect our stay in the lodge but would have liked to have been told prior to arriving. We thought it might also be useful for future customers to have an information book in the lodge to give an in-site on the area, pubs, days out etc. Ian the owner was very friendly, and any questions we had he responded promptly. Really fantastic break away, to explore the Lake District and Yorkshire.

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• Stacey - Verified booking

  The lodge was beautiful, very clean, tidy and cozy, only thing that weren’t clean was the decking but it’d been windy so can expect that.

  Hot tub amazing and was enjoyed by all. We were promised WiFi and to be honest we wouldn’t of booked the property if we knew we didn’t have it as me and my husband work from our computer's and had to buy extra data, we also had two teenagers with us who couldn’t use their phones when in the lodge, as I weren’t provided with a direct number for the owners I tried to get in touch with Sykes cottages but had no reply, if the property had WiFi we would stay again but as is with no WiFi we wouldn’t and I think you should update your advertisement on your website as it’s false advertising and very misleading to future customers.

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