Holiday Apartments in North Wales

Reviews

What our customers say about their holidays

• Allie - Verified booking

  On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.

  When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasn’t passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague ‘You can sort that one’. There was a dog roaming around outside the cabins, pooing everywhere which the owner didn’t clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other people’s dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.

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• Gemma - Verified booking

  Our lodge was in a lovely spot, up in the corner and a short walk to the facilities.

  It was clean but did have a dog smell. (I chose a doggie lodge as I wanted the option to invite a friend I was visiting in Wales over for coffee with her dogs, but we always went out!). The shower was big and always had plenty of hot water. The spa was a bit disappointing. The jacuzzi was attached to the pool and was cold (we had goosebumps!), the sauna had 'turned itself off' so was only 50 rather than 80 as it heated back up, but the steam room was good. We ate at the restaurant the first night and enjoyed our food and drinks. We were given vegan custard without being told it was vegan, but the colour and consistency of it looked all wrong. This was sorted quickly and yummy ice-cream was brought out very quickly to go with the delicious sticky toffee pudding! Huge range of cocktails on offer too.

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• Brian - Verified booking

  Lovely big apartment, great views from the front windows over the sea.

  The lift is a massive bonus getting bags into the place, and I expect for those who struggle with stairs. Decent parking at the back, takes a bit of manoeuvring, but even for my large car it wasn't too difficult. Great condition, excellent kitchen with nearly everything you need to do a good job of the cooking... WiFi excellent coverage and speed for all the families gadgets. TV reception a bit hit and miss (common around the seaside areas I have found before) but use of the smart apps on the TVs worked well (just be careful with the remotes as they work both TVs in bedroom/ lounge and can be annoying if you accidentally turn off something on the other TV... ) Comfy furniture and beds, clean throughout. We had a lovely time.

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• Daniel - Verified booking

  Accommodation was good but there were some snagging issues.

  The kitchen was a bit basic and there was no hob or proper oven (only a microwave/grill). They don’t supply cloth/tea towels, sponges or washing up liquid that we then had to go buy. If you provide a kitchen, it makes no sense to not have these basics with it. However, this didn’t affect the overall stay as it was a minor issue. A few of the facilities were not open yet and it was a very long drive for us but the swimming pool (which was open) was great: very lovely and clean with a lifeguard always on duty! And the staff were brilliant - every single member of staff we interacted with was very welcoming and friendly!

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• Firoza - Verified booking

  Gorgeous property with everything we needed and then some (welcome drink & treats, complimentary bathrobes, even wash tablets in case we needed to do any laundry!

  ) Literally a 10 minute walk from the city centre, perfect location and plenty to do in Chester without us needing to travel (we stayed for 3 nights and the car didn't move!) Cathedral visit is a must, walls walk, Grosvenor park... and lots of lovely shops in the town too. Cheshire Oaks designer village was well worth the day out on our way home, so close to the apartment, as well and such a fantastic shopping outlet. We can't wait to return next year, thank you Rebecca

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