Villas In The Peak District

Reviews

What our customers say about their holidays

• Danielle - Verified booking

  The location is brilliant and the kitchen fantastically equipped.

  The twin beds, especially, were really comfy. But there was quite a few issues with our stay, which would have been more acceptable if the property had been priced lower, but for the money we paid we were disappointed. We did contact the owners a couple of time to help resolve issues, and they responded in a timely fashion, but it didn’t resolve the internet issue: -upstairs toilet incredibly loud with a prelonged flush- meant we didn’t flush it at night so didn’t wake the baby and kids but but the morning with no ventilation and upto 6 uses is stunk! -only 4 toilet rolls provided- we ran out on the last morning. On leaving we mentioned this to a member of staff who quite rudely told us it’s self catered accommodation so there are 4 complimentary rolls. I understand the sentiment, but having stayed at a number of holiday homes, basic amenities like this, at a home of this cost, are a basic expectation. Just put a few extra in a cupboard? - internet doesn’t work. The network “Haddon” that the users said we should use, on response to us contacting them, appears at odd moments fleetingly then disappears. There are 2 other internet options available that appear (MikroTik-6A13CC) which I imagine are the boosters? Have no internet access once you connect. We were unable to use the internet during our stay. - insufficient towels for the whole party. No towels in one of the twin rooms so the children had to share our bath towels. - kitchen table had a table cloth on which got grubby after the first day (we were eating all our meals at the house with 3 children) so we removed it and the table underneath was sticky- we cleaned it several times but couldn’t get it to a acceptable state. It’s a beautiful table but need some TLC to sort the stickiness. -lights all flickered, on the Sunday evening it was so bad in the kitchen we could barely see to cook! Again contacted the owners as concerned it was linked to the rain and there was a fault. They reassured us it wasn’t. If this info had been included, in a welcome pack, for example we would have considered it and interesting quirk! - living room is a little uninviting, some shelves or a few pictures on the wall would really soften it. - piles of dog poo in the grass out the back. Difficult for owners to monitor this during stays but wanted to make you aware. On another note just to make the owners aware during the heavy rainfall on Sunday the walls at the back of the house, upstairs and down became visibly damp and damp to touch.

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• Robert - Verified booking

  We booked as 2 couples in their 70's, wanting 3 bedrooms, 2 bathrooms and single beds for 1 couple.

  Broadhay met criteria. Got to destination after 9 hour journey from Devon having suffered much delay from motorway accidents and heavy traffic, so very tired. Kept owners updated of ETA via text messages during journey. On arrival, owner did not say "Welcome to Peak District - hope you enjoy your holiday", but rather seemed put out that we were so late (met us even though had in earlier phone conversation said she would unlock house and leave key in door). We were also harangued with Sykes Rental Contract and "Broadhay Rules" - first things in the house book (which contained contact details for doctors, dentists, hospitals, but no info on pubs, restaurants, shops or walks). Also, told we must empty bins and leave house in same state as found. Owner said she had made up 2 bedrooms as we had requested, ie 1 double and 1 twin, but we shouldn't use the 3rd bedroom as it had been prepared for the party following us. We said people have different needs - maybe a partner snores or is a light sleeper, etc. She would not listen and even said she would have removed the bedding entirely than let us use the 3rd bedroom if we had a need. 2nd couple arrived Monday and spent a bad first night as husband coughing and wheezing when lying down. Next night wife used 3rd bedroom, but removed all the bedding except the bottom sheet and re-used pillow and duvet from her twin bed. We need to know for future if owners can make such demands (not use a bedroom). We paid for a 3 bedroomed property. This woman very much needs to improve the way she talks to her paying guests. Our holiday was spoilt before it began.

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• Lorna - Verified booking

  V lovely couple who run the farm.

  They are obviously working very hard on their farm. However, they weren't very happy with me contacting them as regularly as I needed to for help with the problems we had. The farm smell was overwhelming as we're very close to the cow sheds. We needed help immediately because if the wind blows the wrong way the smell of the sess pit comes into the bathrooms. 1 table cloth made eating at the table difficult for 4 days as it couldn't be wiped down. The actual table is incredibly sticky, needs sanding and re varnishing. I asked for some spare table cloths and got 1 extra, so I ended up washing them and eventually went and bought my own. One of the farm dogs paid visits to our back door and barked at our dog, driving her crazy inside the cottage. Another night, she also barked at us outside, off lead. This meant I called the owners again and was reminded they get up early to milk and we'd awaken them. A different farm dog poo'd right outside our front door. One of the chairs at the dining table collapsed with me on it. I fell onto the floor and called asking for new chairs. I was simply asked if I could wait until morning. No one asked if I was OK. 2 chairs were dropped outside in the morning. I don't think that's ok. I don't think you work closely with the owners to resolve issues do you? Most of these issues are already published... some of these issues can just be resolved. It is a shame because they seem super nice, have a beautiful spot to share with guests and have a gorgeous working farm.

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• Andrew - Verified booking

  We have just returned from a very relaxing week at the Tom Wragg Suite.

  It is situated on a hill above Bakewell with a lovely view of the countryside. The place is on a working farm but there was very little disturbance from the farm itself. It was clean and comfortable and ideal for my family including our 3 dogs. The large kitchen was adequately stocked with pots, pans and utensils should you wish to cook (we were happy to eat out in the pubs in Bakewell and the surrounding area). It has a large lounge with a large screen tv. The bedrooms were of a good size, 2 doubles (1 with en-suite shower) and 2 twins) each with comfy beds. The only slight negatives were that we couldn’t use the wi-fi (we could log on to next doors from upstairs so wasn’t a massive issue) and the cistern in the main bathroom was very noisy and as it is next to the 2nd double bedroom it made for an interesting nights sleep. I really like Derbyshire especially the Bakewell area and if you are thinking of visiting with a group of up to eight people, you can’t go wrong with Burton Farm Cottages, Tom Wragg Suite. It is a lovely place in a lovely setting in a lovely area. I highly recommend it. Andy

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• Heather - Verified booking

  The setting was lovely, the cottage was very clean However the night we arrived was very bad weather and the instruction from Sykes was poor even though I called prior to booking the cottage to ask how far from Hathersage.

  The owner did give instructions but not a very clear black and white post in the dark and the road was awful we had to leave our car at the Plough Pub luckily our son was with us and we used his car to gain access to the cottage this must be highlighted how steep and far the road is to get to the cottage, we are from the country so are aware how the natural setting can be a hinder access. Once we did arrive at the cottage no clear indication of how to get to the front door as two gates to get there which I totally understand as sheep surround the cottage. The cottage was cold on arrival and was most of the time as we went out all day it appeared the heating came on during the day but noted the thermostat were low on the radiators. Due to our son leaving on the Saturday we chose to leave also making our stay short as we would of had to walk to the car up the track with our luggage which is about a mile away. We were disappointed and feel this was not worth the money on reflection from previous stays that are not that far away from this cottage.

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