Villas In Sandown

Reviews

What our customers say about their holidays

• Mike - Verified booking

  We have been visiting the Isle of Wight for more than twenty years, and most years, we try to stop somewhere different.

  Consequently, we have stopped in a great many properties all over the island so far. Unfortunately, I must say that this particular property is, by far, the worst that we have ever used. Firstly, the booking page needs to clearly indicate acceptable arrival or departure times. For many properties, the arrival time is 3 pm, so we arrived on Saturday at around 2:50 pm. However, the so-called "cleaners" were still on site and informed us that the arrival time was, in fact, 4 pm. They did offer to allow us to leave our belongings, but we declined and came back an hour later. I say "so-called cleaners" because the property was far from acceptable when we finally arrived. The kitchen table had a vinyl tablecloth with bits of food stuck to it in several places, and the toilet was in a deplorable state, with a dirty seat and unmentionable substances stuck to the tiles just next to the toilet cleaning brush. The TV screen and kitchen windows were filthy. We rented the property for two weeks, but to our surprise, there was only one hand towel and two bath towels for the entire period to supposedly serve two people. There was also no tea towel at all, so we had to go out and buy our own. On Saturday morning, at the end of the first week of our stay, the cleaners turned up at 10 am on the dot. We answered the door and asked them what they wanted, and they said that they had come to do the changeover. They were utterly oblivious to the fact that we were renting the property for two weeks. Additionally, there were no spare bin bags or floor mats in the bathroom, and the shower screen leaked so badly when we took a shower that we had to mop the floor every time we used it. The paint around the bathroom window is peeling off. In addition to all of the above, the property itself is generally very shabby and seriously needs a makeover. We shall not return to this property and certainly would not recommend it to others.

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• Malcolm - Verified booking

  The Shingles is in a nice location just a few yards from the coastal path with lovely views of Sandown.

  However the property wasn't as we had hoped for. Positive points were the comfortable bed, good wifi signal and plenty of hot water but the overall cleanliness of the cottage left a lot to be desired and it could also do with some modernisation. The main issue though was the fact that we were unaware that we were not hiring the entire property and we were quite alarmed on the first night when we heard footsteps in the roof space above. The next day we noticed the skylights in the roof which confirmed this and it would appear that the owners live in the adjoining property and the roof space of the Shingles is part of their living space. Other potential guests need to be made aware of this as it isn't made clear in the property description. Also, although 'Things to do' booklets were provided there was a complete lack of any personal welcome pack from the owners, a guest book and something simple like a pint of milk left in the fridge would've been nice. All of these things are usual practice with such cottages that we have stayed in before. The metal patio chairs were starting to rust and could do with painting and / or the provision of cushions, and another thing that I would like to draw potential guests attention to, especially those with children is the deep uncovered open well in the garden. Despite the issues with the property we had a nice week on the Isle of Wight. We would like to recommend the Ocean Deck bar & restaurant on Sandown esplanade for an excellent Sunday carvery. This was our go to place for enjoying a drink after a day exploring the island.

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• Nicholas - Verified booking

  Alarm bells should have been ringing due to the lack of reviews about this property.

  It just wasn't very clean. The lamp shades were dusty. There were food stains on the crockery. There was a privacy issue as we could look directly into the upstairs windows of the houses opposite and they into ours. Downstairs, passers-by could look in as they walked along the pavement, hence the profusion of net curtains, which made the property decidedly claustrophobic. The ceilings are so high that all cosiness was lost upstairs. The colour scheme of blues and wood grain makes the house seem cold. From the kitchen area you have to cross the entrance hall to reach the dining room, which was a rather narrow, dark room. The games hamper was a bit of a mess with pieces of games spilling out of the boxes. It needed a good sort out. The pub nearby was noisy and we heard late night drunken swearing and arguments. I knew when booking that the property had no outside space, but the close proximity to the neighbours windows and their outside space was uncomfortable; the house was an island. Every morning we didn't enjoy the revving of the neighbour's motorbike. We could never park in the street near the property. We had to park in a public car park in the next street. The owner did give us a free pass for this but nevertheless it was an inconvenient walk. The area of Sandown was really run down. The abandoned and derelict hotels on the nearby seafront were so depressing and the pier was horrible. I have to say it was the worst town and cottage I've ever stayed at. It just doesn't work as a holiday cottage, in my opinion.

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• Alan - Verified booking

  We have used Sykes many times over the years and sad to say The Shingles does not meet the usual high standard in several respects.

  The property does not meet its description. We thought we would have the entire property to ourselves and were quite frightened on the first night to hear footsteps overhead Although the property was clean, it is really in need of re-decorating. There were no instructions about operating the heating system or any of the electric appliances. A small welcome pack would have been nice, even just a pint of milk and some bread. There were just a few tea bags and some coffee sachets which is very poor. Unlike at most Sykes properties there was no Visitors Book. Perhaps this is understandable because had there been one it would probably contain a lot of negative comments. This property is over priced and not deserve a three tick rating from Sykes

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• Carle - Verified booking

  Lancaster house, in itself, is steeped in history.

  The wonderful owners have done a magnificent job in bringing this property back to a residential home. Beautiful high ceilings and large rooms are amazing. So much storage space that you won’t bring enough clothing to fit in the bedrooms. Books and games on tap. An historians ideal escape. Anything that you feel that could make your stay more comfortable just contact Steve and he will do anything to make your stay even better. This is an ideal base to explore the whole island. Sandown is a touch run down and in need of an injection of money from the council. The locals are great and love speaking to the visitors. I’d highly recommend visiting Lancaster house. Thanks Steve for letting us stay.

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