Shepton Mallet Holiday Cottages

Reviews

What our customers say about their holidays

• Clare - Verified booking

  First impressions sadly weren't good as the garden was neglected and the decor inside was sad and scruffy in parts.

  We met some locals when out walking one morning who had had relatives staying at Field Cottage and they corroborated this so we felt it wasn't just us being picky. The bed was v comfy with good quality linen but the en suite (which we ended up not using) was tired looking with access v tricky with the way the door was hung. The bathroom was fine with a lovely deep bath. We've stayed in lots of cottages and have never not found a welcome pack on arrival. Maybe just milk in the fridge but wine and cake have also been involved which goes a long way to help the experience. The directions were a bit sketchy and I'm sure a lot of people have hesitated outside the first property in Brewers Lane with a no 3 outside. Clearer details about the actual location and where to park would be good as well as where exactly the key safe is (especially if the hedge is overgrown). The issue with the central heating didn't help and there were several visits from British Gas until it was fixed. The owners were very quick to provide extra logs and heaters and we still had hot water. But the loss of privacy and repeated visits was annoying. There was a known, pre-existing issue with the boiler. We did light the open fire but it made the room very smokey and didn't provide much heat unfortunately.

  Read more less >

• Lisa - Verified booking

  Big range cooker, didn't work kept tripping the electric.

  We had bought food to cook in oven. Owner did attend couldn't fix it, didn't seem to be on a proper electrical cooker box. He did cook one meal for one guest and then brought us a tiny air fryer. We were there for a wedding we spent the whole morning prior to the wedding cooking breakfast pastries 1 or 2 at a time it took over 2 hours. I've complained to Sykes and they've said they will call me today but so far they have not. This cottage is tired, it could be nice with a little tlc but as well aa the cooker the shower was mouldy and there was only one bedside table so I had to put my drink on the floor and also risk the safety of my glasses on which I am reliant by also putting them on the floor. Also no real fire notice saying chimney was blocked with sticks from jackdaws. Shame really because we are looking for a place to stay regularly as we have family in the area. I wouldn't go there again and if Sykes don't call as promised I won't use them again either

  Read more less >

• Kayleigh - Verified booking

  We really enjoyed our stay but there are a few improvements that can be made to make this better.

  More information on the listing would be helpful particularly for those bringing dogs as we had to rely on other reviews for information. The beds/mattresses need replacing as the double has a cheap and old piece of foam on the top rather than a specific topper. Also, almost all properties we have stayed in have essentials in the property, such as tea or coffee. I appreciate that this isn’t a requirement but information such as this would also be helpful so that people know what they need to purchase or bring with them in advance. The tv is also incredibly small and can hardly be seen from some angles. The local walks and amenities are lovely and the living room very cosy.

  Read more less >

• Amanda - Verified booking

  Field cottage is in a lovely spot, ideal for dog walking & lots of amenities within walking distance.

  The cottage was very clean & beautiful but it does have a few problems. The double bed room has nowhere to store anything or even a mirror to dry your hair. The ensuite is tiny with a very noisy shower. If a tap is run while the shower is on it sounds like its about to blow up. The door opening inwards doesn't help. As for the kitchen door lock, everyone in our party struggled to open & lock with the key. We took to locking it from the outside as it was too difficult to lock from the inside. The front door lock is better but both in need of changing for safety reasons.

  Read more less >

• Isabelle - Verified booking

  The parking space was too small for two cars.

  The ensuite shower room was ridiculously tiny and the shower tray did not drain. Almost flooded the floor on several occasions. The tiles in the shower cubicle have a lot of black mould. The hot water supply automatically heats the two bedrooms and makes it unbearably hot. A chest of drawers and a mirror should be provided in the double room, a bookcase is unnecessary, but clothes storage is essential. One of the kitchen cupboards smelt very mouldy and this affected the pans and utensils in it.

  Read more less >